Long story short, I never received it. In February, I was told it would be done and sent by June. I heard nothing from the maker and got nothing in the mail, so in July I emailed them to ask for an update. They claimed their basement had flooded and the legs were damaged, but they were already "half way" done the new set and would have them sent and done in two weeks. Still nothing. I emailed them a few times in August and they never got back to me. Eventually I made an account on FA and messaged them there, asking what in the world was going on. They read the message and didn't reply.
Meanwhile, they were still uploading other customers' finished pieces and made a post about opening up for new commissions because they were almost finished their queue. I sent them another message this past weekend then messaged them on Facebook, asking they look at the message on FA and get back to me.
(I'm aware I waited too long to contact them, but this is/was my first time dealing with a fursuiter and I knew it would take a while.)
They replied to me on Facebook and said they sent the legs in June. I explained that, according to their emails, they had a flood in July so no, they did not sent them in June. Apparently they deleted all their emails from me to me, including one about sending the legs and including a tracking number - which I never got. They claim they called the post office and was told it was too late for the insurance fee to be reimbursed. I asked them for the tracking number, which they kindly provided, and I called not only my local post office but the post office by their house (which is 2-3 hours from where I live, mind you) and ended up with the same answer: The tracking number does not exist. (In fact, one post office said the tracking number is invalid; it has too many numbers.)
The seller hasn't gotten back to me about this, but I'm under the impression I have been scammed. Needless to say, I am furious because even a partial fursuit can be expensive and that is not money I want just thrown away.
Any advice would be greatly appreciated!