WHERE: This occured over email, address can be provided if necessary (rules say not to?)
However FA accounts are: http://www.furaffinity.net/user/scottystripes (old account: http://www.furaffinity.net/user/staar )
WHAT: Fursuit Concept art through www.NeonSlushie.com
WHEN: Commission order was placed October 11th, paid for the 13th, and completed the 25th.
Initial contact was all fairly pleasant, but as soon as the commission was completed, things went sour fast. Customer filed for a chargeback even after I made the requested changes to the artwork.
PROOF: I have included every email that has been exchanged between us.
First Contact/Commission Form: http://i.imgur.com/e9uCjeC.png
A few back & forth emails, all pleasant: http://i.imgur.com/qjnEzyh.png
Commission Completed: http://i.imgur.com/taCvBtB.png
Finished Image: http://i.imgur.com/CN0L6jF.png
*Things go Sour... http://i.imgur.com/TeKRT5V.png
I fix the mistake: http://i.imgur.com/5kFk0L2.png
Customer Files Chargeback: http://i.imgur.com/NiWssCa.png
Everything is pretty self-explanatory through the screenshots, but for those of you who do not feel like reading it all:
Customer, Scotty Stripes, commissions me for a basic reference of their Zebra character. I charge them $80 ($50 base price, +$25 design fee, +$5 extra complexity fee) - they pay several days later, and the commission is completed on schedule.
Scotty is very unhappy with the outcome (mainly the stripes) and lets me know that. I say it's not a problem and I'm happy to work with them until they are satisfied with the art.
Scotty becomes very hostile and voices that they feel they were scammed. I again tell them I can make the changes so they are happy with it.
I go ahead and fix all the stripes to their specifications, only to find that they filed for a chargeback.
I have tried multiple times to contact them and request they cancel the chargeback but they have not answered me. I feel very wronged here. I am going to be out $80 and many many many hours of work.
I realize that I am not perfect in this situation, they did request more realistic striping than what I initially gave them. However, my job is to make designs that can transfer easily into fursuits and realistic zebra stripes are not something that works well for this. I was more than happy to fix my mistakes, but I feel the treatment I was given in this situation is extremely unfair.
What can I do now? What can I say to paypal to get protection, before that chargeback clears? Last time I had a customer file a chargeback, I lost because my products are digital only and not physical items. Is there anything I can do? I really need advice.
And I really did feel I needed to warn others of Scotty Stripes and their behavior, so other artists and fursuit makers can avoid having this happen to them.
UPDATE: The chargeback did not go through!
"The case [customer name] opened regarding a payment to you has automatically closed because it was not escalated before November 16, 2015. Any funds associated with this payment that may have been on hold is now available."
So the money has been returned to me.
Scotty Stripes has still never contacted me, apologized, or canceled the chargeback, so this beware is still plenty relevant. However I am super happy that my money was not taken from me!