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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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sableantelope
Oct. 10th, 2015 02:57 pm (UTC)
". Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such."

In what universe could this be considered a grounds to break a contract? I don't know whether to laugh or cry...

OP, just one question, what link did you send them for ref? If it was several images how can they know what to use and what not from a collection of images.
You expect them to wade through your folders/files to find what you consider the "right" reference if you were vague. They don't have to do that.


My legal-ness tends to be on the consumer advocate side of contract law, but in this case it's so very swung the other way. I'd argue the artist owes you no refund, in fact unless you sent them the link to one specific image and they used another I'll say with no argument you aren't owed a refund.
They did a compete coloured piece in good faith based on images available to them of the character. If you have one particular way you want the character drawn you have too be clear on that. Artists aren't mind readers.

The artist is being a mensch making the colour changes for you, and they didn't call you out specifically in any way when they were discussing things on their social media page. You connecting that comment to you is all on you.

In the future don't work with the artist again, I'm sure they wont be working with you.


Edited at 2015-10-10 03:01 pm (UTC)

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