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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

anuvia
Oct. 9th, 2015 01:16 am (UTC)
Okay!

So I can see why they may have used the incorrect colors in this case then! Typically when you link an artist a very large wall of text they like to pick out the important things to make the commission more accurate. Personally, If I had seen the "Favorite Commissions" listed there, I would have assumed that those are the commissions that best appeal to you and are most accurate to the character since you felt the need to have that listing there! I think in the future, it may be better to send the direct links for what's most accurate over sending an artist a large journal where there's tons of information and links that could lead to a miscommunication!

As for the professionalism in the tweet; I'm going to echo others here (just more politely)! If a tweet is directed at you by name and they are trying to stir up trouble, then that by all means is a problem! If they vaguely tweet out of frustration without citing anything beyond that, I wouldn't say it's unprofessional against you! I would say it's not in good taste to time it in a way that both of you know the context, but it's not exceptionally aggressive towards you at all.

In terms of a refund, I would honestly say that the best you could expect from this would be a partial refund if they refuse to recolor the image! If they do recolor the image, you're not entitled to any refund. While you may feel sour about the transaction, it doesn't mean the service on the artist's end was not rendered and they don't deserve compensation for their work!

Edited at 2015-10-09 01:20 am (UTC)

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