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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

kontonakuma
Oct. 8th, 2015 08:54 pm (UTC)
Commenting as an artist, it is extremely confusing to be linked multiple references, especially if you have commission work of other artists and no information on why said piece is used as an image of reference. I don't think it's fair to the artist to put all the blame on them for getting the colors incorrect.

Now, commenting as a commissioner, I most certainly wouldn't think I was entitled to a refund. I'd just make a note not to commission said artist again and take this as a lesson to be more clear or to get a clearer ref sheet before commissioning another artist.

As for the tweet, unless they are clearly retweeting you or mentioning your name, I'll echo others in that you may be taking it too personal. Not having a clear ref is a frequent problem for many artists and it is frustrating after a while.

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