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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

tylociraptor
Oct. 8th, 2015 05:14 pm (UTC)
The thing that stands out to me is... well, if it's so inaccurate, why is it listed under "favorite" commissions? I'd be likely to assume that any references/images listed could be used for reference. There's no note saying, for instance 'This shows off their expressiveness well, but the colors are off'.

As said above, it is overwhelming and frustrating to have a number of references, much less ones that are conflicting and contradictory to each of them. I don't think it was unprofessional at all of the artist to post a little vent statement. They did not name you, they did not call you out, and for all you know, it could be about someone else, or multiple persons! To me, I'd have seen it as a statement that I can totally agree with and relate to, and not something where I would have ran and said "oh, are you talking about ______?" Or "who are you talking about?" It's something any artist might say, regardless of current clients or issues.

I don't feel an AB is appropriate in this situation. Additionally, the artist did the work based off of the references YOU as a client supplied. They are even willing to make corrections despite the fact that frankly, I don't think they are obligated... again, you supplied them with a number of links for reference and made no mention that any of them were inaccurate. You are in no way entitled to a refund.
ankewehner
Oct. 8th, 2015 05:39 pm (UTC)
Yeah, that first line is my thinking, too.

The entire journal is titled "Reference Page", there is nothing on the "favourite commissions" lists indicating that you consider them inaccurate; that those images are labelled "favourite" sounds to me like you're happy with them, in other words, they are examples of what you hope to get from future commissions.

I mostly do trades rather than commissions, but during that I've worked with people who provided commissions as their preferred references.

So it doesn't seem all that unreasonable for an artist to use a commission from that page as basis for their work.
Gabrielle Wertzbaugher
Oct. 9th, 2015 01:32 pm (UTC)
My references are labeled that way (accurate head shot, human for reference, etc) The commissions were just ones that I felt captured something in her.

But again the issue is not the mix up itself, I understand how it could happen, my issue is with the unprofessional posting of their grievances about the situation over a public media.
spytdragonfyre
Oct. 9th, 2015 03:24 pm (UTC)
The thing is, nowhere on that page do you say that. The entire thing is called a reference page, to be used as a reference. If the commissions display "something captured in her" then you apparently want them to be used as some kind of reference, be it build or personality. Your journal doesn't say how to interpret them, just that you really like them. Do you see how that can be confusing?
Gabrielle Wertzbaugher
Oct. 9th, 2015 01:34 pm (UTC)
Edit/note: Ai, sorry that was meant in reply to another post, not yours.

Op: Like I said below the issue was not with mix up, it was with the unprofessional posting of their grievances about the situation over a public media.

Edited at 2015-10-09 01:36 pm (UTC)

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