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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

roxyfur
Oct. 8th, 2015 04:49 pm (UTC)
Just like others above have said, I don't think you're entitled to a refund nor should you post an AB on the artist. Yeah, if the tweet was indeed about you, it was in poor taste. However they are going out of their way to recolor the image in question.

In the future I would consider linking one or two images as reference, and not a journal cluttered with a bunch of links. It can be very overwhelming and in some cases, frustrating. The more links you provide, the more mistakes you can expect from the artist, just because it can be difficult to work from several references rather than just one reference sheet. If you have a reference sheet that is perfectly clear, there is no need to link any other images. Coming from the perspective of someone who does 20+ pieces a week, it's much easier to copy and paste one image onto my canvas per character, and results in a more accurate piece in most cases.
magedragonfire
Oct. 8th, 2015 08:03 pm (UTC)
In the future I would consider linking one or two images as reference, and not a journal cluttered with a bunch of links. It can be very overwhelming and in some cases, frustrating. The more links you provide, the more mistakes you can expect from the artist, just because it can be difficult to work from several references rather than just one reference sheet. If you have a reference sheet that is perfectly clear, there is no need to link any other images.

Completely agree. If you don't have a full-body reference of your character that contains all of these details, perhaps it is time to invest in one? The fewer images an artist has to work from, the more likely you are to get something accurate to what you want.

Also, as far as correct colours go - even if you're not an artist (and trust me, I am not one!), it's pretty easy to put together a palette file for your character with swatches of the proper colours, like some artists do on reference sheets. Of course, depending on the lighting of the piece, an artist may not stay exactly on-ref for that, but that's to be expected*. It's definitely helpful to give a swatch along with your on-model anatomy/clothing references, especially if your references' colours are off.

(*#000000 stripes aside...)
Gabrielle Wertzbaugher
Oct. 9th, 2015 01:16 pm (UTC)
I do have a full body 360 turn around ref sheet, which is clearly labeled and and marked under References at the top of the page...
magedragonfire
Oct. 9th, 2015 05:07 pm (UTC)
Oh, good. Perhaps it may be prudent to use just that image instead of linking to the whole journal to avoid confusion in the future?

I know you are more concerned with the artist griping on his Twitter - but, honestly, as long as no names were given, I would see it as just an expression of frustration that things went sideways. There's no real unprofessionalism going on, just a mix-up that could have been avoided (and hopefully will be avoided in the future).
roxyfur
Oct. 9th, 2015 07:15 pm (UTC)
Then only link to that image, and that image alone. An artist only needs one image to work from as long as that image is accurate and thorough. More images leads to confusion, frustration, and is overwhelming.

edit: missed a letter.

Edited at 2015-10-09 07:15 pm (UTC)
wuvvumsoc
Nov. 1st, 2015 07:38 pm (UTC)
I just want to mention how important it can be to have a pallet of solid colors. For example I have dual monitors and for some reason the contrast is different between them, so it can mess me up to look at a picture on the right monitor and draw on the left monitor without a solid color reference (since the eyedropper tool works pretty well).

I've also had a commissioner who asked me to change a color before even though I had taken it directly from the reference with an eyedropper tool. They had shading so I never had a solid color as a base but it would have been nice for them to make a color swatch instead of asking me to change the color like .02 shades lighter.

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