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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

gatekat
Oct. 8th, 2015 02:49 pm (UTC)
I have to say I agree with the artist's rant here. You gave a link, they used a ref given in that link, and you're now upset about which image of those you offered them that they chose.

Those 'favorite commissions' have no business in a set of links for references. Only references valid for use belong in a list of references.
Gabrielle Wertzbaugher
Oct. 8th, 2015 03:33 pm (UTC)
They didnt use a reference, which are clearly listed separately from the links listed as favorite commissions.

But the issue is not the muck up the issue is the professionalism or lack there of the artist showed by posting the situation publicly.
gatekat
Oct. 8th, 2015 03:52 pm (UTC)
You linked to the journal titled 'Munashii Reference Page' as the location of references, then complain that they used a link given in that journal.

That's unreasonable.

Can you really not grasp that when something is titled reference, given as where to get a reference, you should expect anything in it as a reference?

On top of listing inappropriate images on a reference page, you even listed them *first* so anyone going there would run into what you didn't want used before they came across what you did want.

That goes under 'really poor planning' on your part.

At the end of the day they did use an image from the journal you provided as a ref.

So why in the world did you include images you don't like used as ref in a journal for ref?

That *is* the issue, because if you hadn't screwed up in the first place it wouldn't have happened.
Gabrielle Wertzbaugher
Oct. 9th, 2015 01:14 pm (UTC)
What are you talking about?

My reference images are listed FIRST and clearly marked separately as REFERENCE.

And regardless of poor planning, the situation did not warrant to have personal interaction with the artist posted publicly. That is Unprofessional.
kattotang
Oct. 9th, 2015 05:47 pm (UTC)
Except they didn't post any personal interaction publicly. They never stated your name, so you're only assuming they were talking about you rather than someone else or a bunch of different people.
tifaria
Oct. 10th, 2015 01:42 am (UTC)
But... you're posting the situation publicly too, in the exact same vague way they are, without naming names. They could have been talking about someone else?

I'm not saying they're right for doing so, but like... at this point, it's worth it to give them the chance to fix it. And in the future, I wouldn't even put your favorite commissions in the same journal as your references, just to be safe and avoid this. Although if they're your favorites, I can see why the artist would think that must mean you liked the colors used in them.

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