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I commissioned two head shots stylized in the mannerism of a well known cd cover art.

No problem with communication nor payment, gave them the link to my Reference journal all went smoothly.

Headshots took maybe 2 weeks or so, though I was in no rush and no specific deadline was specified, so it didn't bother me.

The first head shot was delivered and was fine.

The second head shot took an additional few days, but when delivered the colors of my character were way off. I contacted the artist to ask which reference he used. upon response he said he used an image listed clearly under my "Favorite Commissions" not under "References". ( https://www.furaffinity.net/journal/5393419/ ) I contact them back and saying that that was not a good color ref and the better reference would be her actual reference sheet. I asked if they could recolor the image. To that I received no reply so I waited a day and a half before asking simply if they received my last message (note they were responsive before on average about once every 24 hours when contacted).

I then proceeded to see them make a post on their social media page complaining about "if you send an artist a reference... make sure its accurate"

At this point I am no longer interested in the icons. Emotionally I feel unconnected with them and do not wish to use nor see them as they are a reminder of this unpleasantness. I feel like a big jerk for wanting my money back, but honestly the unprofessional way in which the matter was handled and resulting emotional attachment problems I feel are more than adequate to request such.

NOTE: As a side note I just received a message from them stating, "Please send me a link to a color reference that is accurate and I will have it fixed."

... really REALLY dunno what to do here. Do I ask for my money back citing the unprofessionalism? do i regive the reference and then after make an A_B detailing the issue? Do I point out their error in the first place? (last option doesnt seem like any good would come of it since they blatantly used a non-ref image)

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Comments

likeshine
Oct. 8th, 2015 01:58 pm (UTC)

Going forward, I would think about giving the artist a link or two that are correct, as opposed to linking them to a journal that had several images listed (if that is what happened, that is). Having a list of favorite commissions that are still "wrong" included along with your references is a little confusing. I say this as an artist who has done a lot a lot a lot of commissions.

And, I don't think you have the grounds to demand a refund. The work was completed, so even if you went the refund route you would only be entitled to a partial refund. The artist did the work. Please give them a chance to make your fixes.

Gabrielle Wertzbaugher
Oct. 9th, 2015 01:37 pm (UTC)
Like I said below the issue was not with mix up, it was with the unprofessional posting of their grievances about the situation over a public media.

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