gamedoge (gamedoge) wrote in artists_beware,
gamedoge
gamedoge
artists_beware

Advice on Client Miscommunication

I've had this happened more frequently than not and was wondering how to take action on cases like this.

Sometimes a client will give me artistic freedom with a theme for the image. I produce it, and it's not what they had in mind at all and want it redone. Usually it is sketch commissions or at the sketch stages that they find this out obviously, but by that point I've wasted time and effort. I don't want to have an unhappy client, but it's also not fair to me when I was given the freedom to do what I want.

Additionally, when a client leaves out a crucial detail and the sketch isn't what they were expecting. (In both cases, the edits usually require a whole new sketch.)

I don't want to fully refund them since they did get a sketch regardless and I feel it's on the client for miscommunication or not remembering the details of something they'd like. At the same time, I feel like refusing to redo the piece will cause them to request a refund.

Any advice or has anyone dealt with this type of situation and reached an agreement?

//EDIT//
Thank you everyone for the advice! :D

I think in this case I will offer them a new sketch as a one-time only correction due to my lack of ToS -or- a partial refund. If they accept the new sketch I will use the old one as a YCH. In the future I will be making a clearly defined ToS to deal with this I think implementing several ideas you have suggested. ^^

I appreciate the help so so so much! It has made me feel much better about this situation and how to handle it if it happens again.
Tags: advice for artists
Subscribe

Recent Posts from This Community

  • DAWN OF THE FINAL DAY

    That's all folks! The community is officially closed for business on LiveJournal. We are not going to answer any posts in the queue as of…

  • 48 Hours Remain

    As a reminder on Jan 31st we will be closing the community and moving to our new site. Please do not repost old bewares. We are archiving…

  • Seeking Advice

    Hey. About three months ago, I purchased a custom Dragon design from someone on FA. The cost was only $5 and they were quick to start designing. In…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your IP address will be recorded 

  • 19 comments

Recent Posts from This Community

  • DAWN OF THE FINAL DAY

    That's all folks! The community is officially closed for business on LiveJournal. We are not going to answer any posts in the queue as of…

  • 48 Hours Remain

    As a reminder on Jan 31st we will be closing the community and moving to our new site. Please do not repost old bewares. We are archiving…

  • Seeking Advice

    Hey. About three months ago, I purchased a custom Dragon design from someone on FA. The cost was only $5 and they were quick to start designing. In…