Okay, first post. It kind of sucks because I've only recently started taking commissions, and I hoped I wouldn't have to post here so soon.
I was commissioned almost exactly two months ago by
serareskel for a colored pencil piece of her dragon character. She pays up front, and after a week or so I finish her commission to her satisfaction and no harm was done. Then after a few days she notes me on DeviantART requesting that I made a mistake in drawing her feet (I added pink paw pads, and they are supposed to be just plain), which granted, she never mentioned in her description. I figured it wasn't too unreasonable, so I spent some more time on the drawing and changed the paw pads from pink to blue.
But then it still wasn't good enough, because I had lightly inked the pads with a small point pen, and she didn't want the lines there. D: Okay...so I went back in Photoshop (I am WAY new at digital art stuff) and figured out how to remove the inked lines, so all there was left were bare feet. I showed it to her, and she asked me to fix some blur issue with the feet, so I redid the whole process. At this point I still didn't charge her extra for the changes. After that she seemed satisfied.
Then a few days later she notes me again saying that there is an unsightly blur on the right wing (a miniscule spot), which I personally could not find at all. I told her to specify where the blur was, which was a small part of the wing. I actually had to zoom in and look for it for a minute before I saw what she was talking about. I don't even remember using the blur tool on any part of the drawing other than the feet. I told her there wasn't much I could do about it, but that I would try. Rescanning the entire thing didn't help, because the feet would have to be redone a third time. Normally I wouldn't mind that, but I have too much other art that needs finishing to go back on a past commission because all of a sudden there was a problem with it. I tried to figure out how to fix the blur, but I finally had to tell her that I was unable to but I would do something small to make up for it, like an icon. She said she just wanted the tiny blur fixed.
About this time, I had almost 20 notes from her asking me to fix the blur. I asked some friends to look at the drawing themselves, and NONE of them could even see where it was. She's left me alone for a few weeks, but now she is having some of her friends harass me about fixing the blur. I've told her several times that I didn't know how to fix the blur, and offered her another small drawing as an apology for my digital incompetance.
So there's my story, and I'm feeling pretty crappy that one of my first commissions turned out this way. :( Even worse that I couldn't fix such a TINY, hardly-noticable blur, though I did try to make up for it. It just....when she had her friend harass me about it was the last straw. My opinion is that even though she payed up front and in a timely manner, its just NOT worth working with her. Its like nothing I tried to do was good enough.
I was commissioned almost exactly two months ago by
serareskel for a colored pencil piece of her dragon character. She pays up front, and after a week or so I finish her commission to her satisfaction and no harm was done. Then after a few days she notes me on DeviantART requesting that I made a mistake in drawing her feet (I added pink paw pads, and they are supposed to be just plain), which granted, she never mentioned in her description. I figured it wasn't too unreasonable, so I spent some more time on the drawing and changed the paw pads from pink to blue.But then it still wasn't good enough, because I had lightly inked the pads with a small point pen, and she didn't want the lines there. D: Okay...so I went back in Photoshop (I am WAY new at digital art stuff) and figured out how to remove the inked lines, so all there was left were bare feet. I showed it to her, and she asked me to fix some blur issue with the feet, so I redid the whole process. At this point I still didn't charge her extra for the changes. After that she seemed satisfied.
Then a few days later she notes me again saying that there is an unsightly blur on the right wing (a miniscule spot), which I personally could not find at all. I told her to specify where the blur was, which was a small part of the wing. I actually had to zoom in and look for it for a minute before I saw what she was talking about. I don't even remember using the blur tool on any part of the drawing other than the feet. I told her there wasn't much I could do about it, but that I would try. Rescanning the entire thing didn't help, because the feet would have to be redone a third time. Normally I wouldn't mind that, but I have too much other art that needs finishing to go back on a past commission because all of a sudden there was a problem with it. I tried to figure out how to fix the blur, but I finally had to tell her that I was unable to but I would do something small to make up for it, like an icon. She said she just wanted the tiny blur fixed.
About this time, I had almost 20 notes from her asking me to fix the blur. I asked some friends to look at the drawing themselves, and NONE of them could even see where it was. She's left me alone for a few weeks, but now she is having some of her friends harass me about fixing the blur. I've told her several times that I didn't know how to fix the blur, and offered her another small drawing as an apology for my digital incompetance.
So there's my story, and I'm feeling pretty crappy that one of my first commissions turned out this way. :( Even worse that I couldn't fix such a TINY, hardly-noticable blur, though I did try to make up for it. It just....when she had her friend harass me about it was the last straw. My opinion is that even though she payed up front and in a timely manner, its just NOT worth working with her. Its like nothing I tried to do was good enough.
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/
Profile
artists_beware- Commissioner & Artist, Warning & Kudos Community
- Artists Beware
Comments
If it's so tiny and pretty much unnoticable, then why should you fix something so small? It really shouldn't make a difference to her, and you shouldn't have to make it up to her.
I also don't see where she thinks she has the right to send her friends to harass you over it.
I'm sorry you've had to deal with such things. :{
I'm sure you'll have better luck with other customers though. :}
I have had some better customers since then, so its all good. :)
But I'm glad you've had better customers since then. Your work is very nice. :D
I see the blur fairly clearly, but it's a very minor thing. And especially after you changed the pawpad color and whatnot even though you were technically not obligated to, I think she has no room to complain.
If you can't fix it, you just can't fix it. :P She needs to accept that and move on. It's a great picture, if I were her, I would be happy enough with it to not care.
*headtilts* Is it possible you can send her the original? Maybe if she had the original without blur, she'd stop bugging you. Of course, charge her for the shipping and the cost of the envelope, no reason you should pay for that.
That is a good suggestion, next time she bugs me about it I'll offer to send the original. Thanks for your help!
In my opinion as an ARTIST (not as someone who's heard of this guy before), I'd say that you should refuse to fix this problem. From the sound of it, you've already finished his comission and he approved. That's that. In my opinion, you were VERY kind to go back and fix the inked feet issue. That's a detail that he should have discussed with you while you were still working on the piece. I think you should tell this guy that you're done. Let him try to fix this crazy blur himself.
Don't let it get you down, though. It sucks that your first comission turned out this way, but don't let it keep you from doing more. Take it as a learning experience. Make sure people know that when you've finished and they've approved it, the job is DONE! We all have to deal with these crazies every once in a while. Good luck, hon!
Thank you for your words, Rahsyk! In a way, I guess its good that I had some weirdo commission me first. I feel like I'm more ready to deal with it again if I have to.
Also, is it just me, or do you find it odd that for a commission that she is supposedly not pleased with... that she's using it as her lj icon?
-Tigrr Wildcat-
she is -VERY- piccy about feet
really... that all I can say
You should have at least one or two sketch/final-checking points ("Here's the sketch/final; is this acceptable?") but if you've done that, your responsibility is discharged. It's the commissioner's responsibility to alert the artist if they notice something off in the drawing when asked for input. If they fail to respond when input is requested, and the flaw ends up in the final piece, that's their own fault. If they further fail to address the flaw when the final piece is presented for approval, they have only themselves to blame. And if they decide to be a raging fire-bitch about it like this person has, you have every right to inform them that not only is the deal final, you have decided not to do business with them in future, and that you will consider any further contact attempts made by them or their friends about this issue harassment and will report them as such. Once again, the only person they have to blame for this is themself.
I know you wanna make your customers happy, but at some point you have to put your foot down or else they'll walk all over you and that's worth neither the money nor the aggravation.
Also, traditional art often takes more time to make and thus costs more. So stop saying "It's all traditional because I can't.." as if it's a bad thing that your art is made by traditional means, because it's not.
Don't apologize for your art.
Don't apologize for your art.
If she approved of the commission, you're really not obligated to do any further changes to it, unless they pay for it. And even then, they approved of it :/
I think you did WAY more work on it than was expected of you. I understand that you want to keep your customers happy, but to an extent. Make sure in your commission information you state that changes can only be made past a certain point or something, especially if they had already paid and approved of the commission. Otherwise, especially months later, charge them for any changes you make. I usually do that sort of thing at an hourly rate (like, $5 for changes, maybe?) Depends how big of a change it is.
I think I see the blur she was referring to, but I get similiar results when I use my PrismaColor pencils, as stated above, it's nothing to apoligize for. :)
Sorry that your first commissioner was so rough on you. I've been doing commissions for a while now, don't worry, the good outweighs the bad for the most part :) Good luck with your future commissions!
If she's bothering you incessantly, tell her that "The quality is good, there's nothing wrong with it, I don't care if there are miniscule spots that no one can see but you. Its a fucking character drawing, for (Diety here)'s sake. If its THAT important to you: You need to re-evaluate your life, you picky, spineless bitch. If you look at drawings with this kind of precision, I think you should do the same for your face. I'm sure you're an acne-scarred, mottled with rash conformist whose only real pleasure is having FLAWLESS character drawings to compensate, because you can't do anything about your problems in real life!
OH NO! ASKING TO DEVELOP A PERSONALITY OR SENSE OF HUMOR WOULD BE TOO MUCH!
BITE ME YOU SLOPPY, STINKING, PICKY SONOF (diety here, or animal) BEFORE I SHOVE MY SIZE TWELVE TIM'S UP YOUR TOO-TIGHT STARFISH!"
...that's what I'd say.
You ever notice how people who have no range of toleration for anything or no sense of humor always SAY they have a "Great sense of humor"?
I wonder how many times their mothers had to tell them that to prevent them from killing themselves..
One times too many, I think.
Do the world a favour!
-Rant button off-
I suggest you simply close this matter and ignore the user. You’ve completed your side of the agreement, and beyond, and done your best the whole way through. I wouldn’t pander to someone’s neurotic behaviour.
I took a look at the image, there are several blurry bits on it. While it's not right for the person to harass you over them after they have okayed it, you should have really been more careful when scanning it to ensure it came out as clear and as true to the original as possible.
I would suggest checking your scanners bed to see if the glass has smears on it, even if you can't see them, I would polish it carefully anyway and scan on a higher resolution in future.
I personally wouldn't have accepted the piece myself if I was the commissioner, Sorry but I'm going to be truthful here, there are several areas where you have gone outside the line work carelessly and the linkwork shows a number of blobs and badly inked lines, those added to the bad scan (none of your other works seem to have those areas of blur on them) would have made the end result unacceptable to me if I had paid you for a commission. Though I wouldn't have fussed over minor details such as miscoloured pawpads myself either.
I would suggest the you take to reading up on some tutorials for photoshop, Some digital manipulation is always required after scanning traditional mediums in order to display it to it's fullest advantage.
It's not fair to artists to be asked to change things for free after the commissioner has agreed with them that a job is complete. It'd be like house-sitting for someone on vacation and then a week after they'd gotten back home and paid you, they call you up and ask if you could come over and water a plant that you missed because they "forgot" to tell you there was one in the hidden side yard. The job is done, completed, out of your hands. If they didn't tell you, and communicate responsibly, then they should just suck it up and keep it to themselves, certainly not getting their friends to bug you. And if you change it and try to fix it for them, you are doing it out of the kindness of your heart, and because of your own sense of wanting to please, not because you are obliged to. You just want to be nice and try to be the one who goes out of their way to please. You shouldn't be penalized for that.
Giving the commissioner the benefit of the doubt, maybe Serareskel didn't want to make a fuss, and finds conflict difficult. But they waffled, and communicated poorly, and that in itself is a good enough reason to let all us other artists know about them, so we can be forewarned in case we accept a commission from them in the future.
I never said that I don't like her art, don't be so quick to get defensive, I do however think the piece shows a distinctly sloppy and rushed approach compared to the other pieces she has done.
Again I didn't say what the commissioner was doing was right. I do however think that the scanner blur should have not been an issue in the first place since none of her other pieces have those blurs.
To be fair, again, it was only the artist's first commission. Lessons, hopefully, were learned all around! XD
If nothing else, I hope the artist cleans the scanner bed, looks up some tutorials and spends more time on scanning and adjustments.