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Beware: Ribbons.and.Fangs

WHO: Pastel_Paws *old account*, Ribbons.and.Fangs *active account*, MuttStar_Studios (commission account), Creepyinpink, and Sushi.dog

WHERE: http://www.furaffinity.net/user/pastelpaws

WHAT: 2 Colored Headshots

WHEN May 12 2014

PROOF: I don't have the original journal but I do have the proof of payment and the follow up journal screenshot and replied emails and notes where she is aware of the artwork.

Payment: http://sta.sh/01pov5hop4fn
Follow up journal: http://sta.sh/01zwahv18u46
Original replied notes *she deletes my side of the conversation*: http://sta.sh/02djyrpuk0hp

Explain: Okay so Ribbons/Pastel/Sushi/Munstar last year posted a journal stating that she was doing I think 5 colored headshots. And since my friend's birthday was coming up I decided to order two of them and plus they were cheap and I was crunched for money. I had a good previous experience with her when I bought an adoptable from her and she was very nice and quick and responsive to my notes and questions. Plus I like her artwork and didn't see why not to buy something.

So I send her the money and we discussed in notes what I wanted. This was also around the time of FA's longer downtime so I got her email address just in case and she was okay with this. I'm a patient person so I don't mind waiting plus she said she was busy in the follow up journal and I didn't want to bother her.

In August of the same year I sent her a note asking for an update about the commission. And she said that she thought that she finished them and just forgot to post them and apologized. Which I said fine because she said she was done with them at least.
Proof of conversation: http://sta.sh/01kv3ah4knsx

She never posted the pictures. By then my friend's came and past and in October I sent her an email (I think FA was down that's why it was an email and not a note) and I ask her the same thing. She said the same thing and thought she posted it and asked if I could describe what I ordered. I tell her I checked both her pages and neither had the headshots and she apologizes and even says she'll upgrade my headshots to chibis or if I would like a refund. I choose the chibis and that I'll have a WIP soon. She never did that. I ask again in November the same thing and she apologizes again and says things have been hectic and that I'll see the pictures by Monday. Harley isn't her real name its the name of her character.

Proof of conversation: http://sta.sh/01wfpymeo0n7

All of that never happened. And that was the last time she ever replied back to any of my notes and emails. She'll open them almost within minutes after I send them but she never responded back to them. And I wait awhile to send her notes and emails (except for maybe two of them) so I don't bombard her or make it seem as though I'm harassing her. All my questions about updates are months apart but she just doesn't respond back.

On May 25th 2015 she finally responds back to a shout I posted on her page saying that she hasn't gotten an notes and hasn't checked her email despite the fact that FA has shown that she has opened the notes. But she states that I will get a refund.

Proof of shout: http://sta.sh/02b4jao3qi9m
Proof of all the notes I sent her: http://sta.sh/01kv3ah4knsx

It is now July of 2015 and she still hasn't refunded me, responded back to my notes/shouts/emails, or even made the pictures. I've tried contacting her one last time asking if she's getting my notes and that I was thinking of doing an artist beware. Once again she opened it and never responded back.
Proof: http://sta.sh/0bh3bxgttef

I even forwarded the email of the actual paypal statement saying that I paid her: http://sta.sh/07aronw8dud

I see her post commissions that she gets from other people so she's active and she responds back to other people's shouts on her page ones that are newer than mine. So I do believe she's ignoring me.

And I know this isn't a lot of money. But I hate being cheated you know? I gave this person no real reason to ignore me when they responded back to me in a kind and quick manner earlier. Plus I paid her and she kept saying she'll do this or its done. If it's done than why can't she just deliver what she said is done so we can both put this behind us? She's a good artist and whatnot but I don't want people to go through this with her.

Current Mood: Tired
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 10 comments — Leave a comment )
Aug. 1st, 2015 03:36 am (UTC)
I find this a little strange. I have the artist added on Facebook and I've commissioned her, she completed it within a few hours.. But that's through Facebook and not FA, where it could be an entirely different story. She's probably not online this weekend since she's at Megaplex.

I'm not defending the artist's actions, just giving what I've seen.
Aug. 1st, 2015 03:56 am (UTC)
I've worked with her before I've gotten an adoptable from her and she always did respond back quickly to me. And it was shocking to me when she just never finished what I paid for or even started replying back to me. I've checked all of her pages to see if maybe she posted it and I just didn't see but I've checked for months and still nothing. I did send her a message on facebook awhile ago but it says she hasn't seen it so I don't know. I know it's still her running the pages and I know its her I'm emailing so I'm not sure what to do.

I'm not sure why she's doing this to me. I'm not blocked from any of her pages or anything so I have no idea why she's ignoring me :/
Aug. 2nd, 2015 01:57 am (UTC)
I had some trouble with this user, as well, but as a client- shortly after I finished a reference sheet for her character, she very heavily edited/modified the ref sheet with what looked like clipart/paint resources. I asked her to remove the piece and stressed that any editing of my work is strictly not allowed, as per the ToS she agreed upon when she commissioned me. She was agreeable and removed it without much trouble, but admittedly, an impression was made as I had never had someone edit my work against the ToS, and the heavy modifications sort of shocked me.
While it's not really the same as what's going on here, I wanted to share my experiences with this person. I didn't make a beware because it was resolved pretty quickly and she wasn't particularly rude about addressing it.
Aug. 2nd, 2015 02:54 am (UTC)
Yeah I don't think she's a rude person in general. I just don't know why she's doing this now. I even sent her a note saying that this is up, hoping that maybe she'll see it and maybe finally completely address the issue but she opened it and didn't respond back to it again.

But I'm glad you issue with her was resolved in a calm and timely manner though :D
Aug. 3rd, 2015 06:27 am (UTC)
I don't understand why she hasn't just refunded you, if she didn't want to do the work... and it seems as though she doesn't, else she would have replied. It's $2, practically pocket change, not like it takes a whole lot of time or energy to save up. :\
Aug. 3rd, 2015 01:46 pm (UTC)
My thoughts exactly. But then again when I asked her about the refunds she wouldn't reply back to those either.
Aug. 8th, 2015 08:02 am (UTC)
Have you tried doing a charge back?
That'll definitely get her attention.
Aug. 8th, 2015 03:50 pm (UTC)
Isn't it too late to do that? Since it's been over a year since I sent the payment? Like isn't that the thing where paypal gives you 180 days to file a charge back?
Aug. 19th, 2015 03:04 am (UTC)
I'm honestly not sure since I haven't filed one myself or anything. Worth looking into?
Aug. 21st, 2015 03:59 am (UTC)
Yeah I looked into this is way too old for me to file a charge back. Honestly is just going to continue to ignore me and delete/not respond back to my notes and shouts. So I'm most likely not going to get a refund or the pictures.
( 10 comments — Leave a comment )


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