At this time the emails started coming less and less and I only heard from her probably a couple times a month, or even not at all. When I did hear from her I got 2 more progress photos (just of the head) but by March of 2015 the head was still not completed (no eyes, hair, or eyebrows attached) and I never saw photos of the tail or paws (feet and hands) and from what it looked like on the furred progress photos there was no neck fur added (unless it was tucked in, not sure). By July 15, 2014 my entire suit was completely paid off, except for the shipping. As of today I still haven't seen the head with the eyes and everything else attached.
Just recently on May 18, I received a photo of the tail and hand paws, but the feet paws were missing. I was told that they weren't made yet because it was accidentally forgotten about. Last bit of information I received was that it would be shipped on May 25th, but since the last email on the 18th I have not heard anything new, let alone received any information as to how much shipping costs would be. I understand that personal things can get in the way, but the fact that I didn't even get a short email or anything saying that they are really busy and that they'll email me when they get a chance, that is what makes me frustrated. Because it is my first time commissioning a fursuit and I've already paid it in full, I'm just a bit nervous.
If anybody has any advice on what I should do on a go-forward basis I would greatly appreciate it! :)
Edit: On May 30th and 31st, I received a photo of a "dummy foot" to eventually make a whole foot from, and I was informed I'd get more progress on Thursday (June 4). Also my maker apologized for the lack of communication and for how long it's taken. As an apology/thank you for how long I've held out she said she'll cover the shipping costs, which is very nice of her to do and I'm very happy with that. There still seems to be no exact set date for when it'll be completed/shipped.