WHAT: Sketched bust.
WHEN: February 25th till today. ( March 29th )
Journal in which most of the conversation took place: http://www.furaffinity.net/journal/6530607/
Screencaps in case deleted: https://imgur.com/IFxbZ6b
Screencaps of notes and one shout that took place on her page: https://imgur.com/bOS8Sq4
Thumbnails of the commission before and after edits: https://imgur.com/MBFdW06 ( She only sent me thumbnails for the first image so I do not have a bigger size )
Ref I sent her: http://www.furaffinity.net/view/14871849/ ( NSFW )
All of the conversations are screen-capped in the order above, most of the convo happened over journal comments
She opened a journal for sketch bust commissions and I was actually there to catch them. I usually always catch her commission's journals after they close so I jumped at the chance and ordered two commission slots from her. She put me down for the commissions and as she didn't require payment until after she was finished with them I didn't pay yet. I expressed my excitement to finally be getting art of my fursona from her. I noticed below me someone else had asked for the sai files so they could colour them, I also wanted to get them coloured or colour them myself so I asked for the sai files as well. She said it was okay and she would just need my email so she could send me the full files. I told her I would note her my email after I paid.
She replied to me with the thumbnails of my sketch commissions saying once I paid she would send me the big files. I paid automatically but then clicked on the images I commissioned. The one I commissioned of my husband's fursona was perfectly fine but the one of my fursona was missing all of her piercings except for her industrial which was in the wrong ear. Hir hair was also too short, coming down to hir chin when her hair is at ( and past in some places ) the shoulders. I noted Falvie asking her to please fix the hair and piercings, even going as far as to list all of hir piercings so she knew what all of them were and their locations.
She hadn't read her notes to I replied to my comment on the journal again asking her to read her notes and reminding her that I had sent payment.
She replied saying that she was sorry for the delay and she would get back to me soon.
I replied saying It's fine and that I couldn't wait to see it.
I still hadn't heard from her so I asked if she knew how long it would be.
She replied saying once again that she was sorry for the delay and that she would try to get back to me that night.
I replied once again telling her it was okay.
March 15th. ( I forgot to screenshot this but unless she deletes it you can see it on the actual journal. )
I had written a comment saying "It's been four days..."
Sometime around March 22nd. ( This shout has been nuked from her page so I couldn't screenshot it/have the correct date )
I didn't hear from her again despite trying to be patient so I wrote a shout on her page asking her to please reply to my note about the edits and that I still haven't received the file for the commission that didn't need edits.
She finally noted me back saying she was sorry for the delay and the link for the commission of my fursona.
She had added the piercings but put them on the wrong side ( Industrial in the wrong ear, hoop in the wrong ear and the nostril piercing on the wrong side. ) and also gave my fursona two industrials. She also didn't attempt to edit the hair at all. She also still didn't send me the full files of my second commission.
I noted her back a little bit more serious than I had been when speaking to her. Resending her my reference and pointed out what was still wrong.
She opened up for two ych's and did in stream commissions. My note was still ignored even though she was online.
I wrote another shout saying "Please respond to my note, I am getting fed up."
She noted me back saying that she was sorry that I was upset with her work and that she "fixed the piercings like I asked" that she only had time to edit one thing and that she was "Sorry for not clarifying that." She also said that she was sick and didn't have much time on her hands and that she was sorry that my business with her hadn't been well.
I never expected to have bad business with this artist. I know she went through a rough patch a while back but I thought she had grown past this. I bought a character from her in the past but that was quick and painless. She is hard to get in contact with and hard to work with. I love her art but I'm glad this was only a sketch. I would hate to see how much worse this would have been if it was a coloured piece.
Edit: I have since linked her to this artist beware stating that it will be marked as resolved once she fixes my drawing. It has been read but not responded to. I do not think she cares anymore.
Edit: I noted her again telling her that if she does not do the edits I will do a chargeback and she read the note and quite promptly refunded me without a single word said. I would like this to be marked as resolved.
Edit: 12/29/2018 Updating the screenshot links to a steadier host as I'm clearing my Dropbox and fixed some spelling mistakes.