This never happened until recently, so I assume the invoices got somewhat of an up(down)grade.
Now, they want me to input tracking and shipping receipts.
Ive talked to the people who do mark it as needing to be shipped (or put in an address), and they said they dont realize thats what it is for.
I've been having to send them their money back and redoing the invoice, which honestly can take 1-2 times depending on if the client understands what they're doing.
I cant walk them through it since I haven't received an invoice recently to know what changed.
Will paypal be on my butt for not providing a tracking number?
EDIT: Thanks bros! So much useful advice.
I will check my preferences and settings since thats where the problems lay i guess. :)
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I asked the artist what to do but they wasn't sure either - so I sendt it as "no shipping required" in both the address field and in the field where you put a note for the seller. I haven't heard anything from them about it so I assume it went well
I make sure to include in the terms and conditions section that the customer/client will be receiving a digital file, and once the file has been sent off I go into the 'add tracking information' section for the invoice and mark the transaction as 'order processed' which is what Paypal says to mark items that don't require shipping.
If anyone does a chargeback you will automatically lose. If you tell paypal 'Well I didnt actually ship it, it's digital' you'll also get in trouble for lying/using the service incorrectly.
I only use services and goods if it's a physical item.
One, it's no rumor, quite a few artists had their accounts shut down. Two, this is like artists screaming 'Im a scammer'.
No one should ever pay via this method.
But I sure hope the shipping issue is not a problem because I prefer invoices. This stops people from sending me money as family and friends.
Firstly, open your invoice template. It looks like so:
https://dl.dropboxusercontent.com/u/76717253/screens/Edit_template_-_comm_template_-_PayPal_-_2015-03-30_20.17.50.png
Make sure the text box is unchecked as that's what collects client information, and you don't really need that. Then click on the link. It will take you to this page:
https://dl.dropboxusercontent.com/u/76717253/screens/Recipient_information_-_PayPal_-_2015-03-30_20.18.38.png
Make sure "don't show shipping" is ticked. Now when a client receives an invoice they will not even be prompted to do anything with shipping.
http://www.furaffinity.net/journal/6525198/