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Beware: Asuhinee-Adopt

WHO: Asuhinee-Adopt. Goes by Asu, I believe

WHAT: A digital chibi commission of an OC with another character

WHEN: We agreed to the commission, and I paid, on January 8th 2015

PROOF:
Our agreement to the commission: https://www.dropbox.com/s/5ck1w8ruj1m6pta/1.png?dl=0
Proof the she recieved my payment (I am Cheri-Bomb on dA): https://www.dropbox.com/s/2j859h9trz19k6u/3.png?dl=0
Her TOS, stating an approx. 2 week wait: https://www.dropbox.com/s/no9e4r9i0vwx88s/4.png?dl=0
The reminders I sent; one at 2 weeks, one at 3 weeks and one at a month:
https://www.dropbox.com/s/4m9tn8ysh2rdb64/2.png?dl=0
https://www.dropbox.com/s/yhf7bg2njyx9956/6.png?dl=0
https://www.dropbox.com/s/ejsktjzujol660s/7.png?dl=0
Proof that my notes were ignored (bold text means not read): https://www.dropbox.com/s/svs12tlegyffv9l/5.png?dl=0

EXPLAIN:
I commissioned this artist back in January, because they had a lovely art style and their prices were very good. We agreed to the commission, and I sent the payment. At first she wanted me to send the money as a gift or pay her Paypal fees, which should've been a warning sign. I work on eBay a lot, so I knew sending as a gift was a bad idea, and opted for the fee payment instead. I actually had no idea that this wasn't allowed until I saw this community, so I won't be making that mistake again. Anyway, I sent the money and a note to go along with it, asking what the wait time was. She read the note (the one at the top of the screenshot, which is why the text isn't bold), but never responded. Essentially, once I paid I lost contact with her. I searched her dA, but there was no other methods to contact her, and her journal said a two-week wait. So I just left it for 2 weeks, thinking nothing of it. I heard nothing at the 2 week mark, so I sent a reminder and left it another week. Still nothing. At 3 weeks, I sent another reminder and warned that if I do not hear anything by a month, I will be looking into getting my money back. And... still nothing. So at the one month mark, I opened a case on Paypal. I still have had no response from the artist, and have escalated it to a claim, so I should be able to get a refund around the 24th.

Community Tags:

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Comments

( 8 comments — Leave a comment )
celestinaketzia
Feb. 25th, 2015 07:52 pm (UTC)
Mod Comment
Howdy!

Your last screenshot showing that your notes haven't been read leads to the incorrect link. Can you please fix that? Thanks!
silverinfinity
Feb. 25th, 2015 10:26 pm (UTC)
Re: Mod Comment
Oops, sorry! It should be working now!
latiro
Feb. 25th, 2015 11:47 pm (UTC)
The next time when you commission an artist, and they ask you to pay as "gift" to cover PayPal fees, simply tell them that you'd rather work with another artist.

And you were right on with the PayPal fee covering thing when sending payments as "gift." It's really a bad idea because not only is it a risk of the buyer/seller having their PayPal account(s) frozen, it's also a sure sign of never filing a dispute to get your money back.

Edited at 2015-02-25 11:48 pm (UTC)
sbneko
Feb. 26th, 2015 12:24 am (UTC)
I think it might be worth telling the artist how paypal works, rather then just work with someone else. Majority of the time, the people still using the gift option just don't know they aren't supposed to (and many commissioners think the same, so no one says anything). When I started out, it was the most common thing used rather then services.

Then ya, if they refuse or get upset, work with someone else.
exo_formicidae
Feb. 26th, 2015 03:13 am (UTC)
I've told a few that in a friendly and informing way. and they where all "Wow thanks for telling me! I didn't know" - and then they turned around to the next in line and still asked for it as a gift -_- had to unwatch a few because it was so frequent.
exo_formicidae
Feb. 26th, 2015 03:18 am (UTC)
Thanks for the warning. Though a pity, her style is uttely adorable :/

Also glad you'll get the money back, hopefully she'll learn to be more on top of communication in the future ^^
silverinfinity
Mar. 1st, 2015 01:19 am (UTC)
I know, it's such a shame, because the final piece would've been lovely, I'm sure.

I do have my money back now - although only because Paypal refunded me. Does that warrant a "resolved" edit? I never resolved things with the seller, really, after all...
kattotang
Mar. 1st, 2015 05:01 pm (UTC)
I don't think that would make this "resolved", since the artist never resolved anything--Paypal just protected you the way they're supposed to.
( 8 comments — Leave a comment )

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