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Advice on asking for a Refund?

Hi there!

I'm really just seeking advice on a course of action. I ordered a commission, sort of a quick discount spot, that was labeled as to be done by the next week. I paid the last week of December and the commission was to be finished around the first week of January.

I've sent a note about progress and the artist (going on 4 weeks late) has said that it would be done this coming week, but has posted journals that are very dis-concerning to me and red flags are shooting up everywhere that this won't happen.

I rarely order commissions and the appeal of this was that the turn-around would be quick, but I'm very worried and unhappy that it wasn't so. If the artist fails to meet said dead-line, would it be appropriate to request a refund? (Also, they have no visible ToS.)

Thank you.

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( 12 comments — Leave a comment )
badbastion
Jan. 25th, 2015 11:46 am (UTC)
I think that if he stated that the commission would be done in the first week of january, and also that it was to be done the next week after payment, that's a contract in itself. I think it's appropriate to ask for a refund.
pinkpuppybelly
Jan. 25th, 2015 03:19 pm (UTC)
I agree. It's reasonable for you to ask for a refund at this point.

frisket17
Jan. 25th, 2015 05:27 pm (UTC)
Write a note to them outlining your concerns and expectations. Give them an ultimatum due date / requirement of sketches/progress or you'll need to refund. Keep it black and white.

They shot themselves in the foot giving a specific due date. That is their contractional obligation to fulfill. You are in your right to request a refund.

gamedoge
Jan. 25th, 2015 09:49 pm (UTC)
Thank you!

I will do this as my next note, I appreciate the advice!
frisket17
Jan. 26th, 2015 02:10 am (UTC)
Just remember also, since some people do fall into this pitfall (and not saying you are/will do).. the artist is not your friend. I'd advise the same for the artist. In this sphere of work, you two have an agreed contract of business.

So many times I see folks not wanting to protest their rights for fear of 'upsetting' the other person. (be it artist to commissioner or commission to artist)
Cliche as it sounds, it sticks: Keeps personal and business well separate regardless of whatever status the business associate is.

Hope that makes sense :D


Good luck on this, and I'd also encourage you take screenshots of notes, evidence of journals, status, etc.. They may end up needing an Artist Beware post and screenshots cover butts. :)
vauvakolibri
Jan. 25th, 2015 06:17 pm (UTC)
Agreeing with Frisket, and also as a general note, when it comes to commissions, generally discount/emergency sale commissions can/do have a higher risk of not being finished in time or at all.
Usually you get what you pay for and if quick turn around is something you appreciate, it's always safer to give the artist extra money to finish fast than go for a discount price image, as tempting they are.
Missing the deadline they set is definitely unproffessional but mentioning just for the future commissions.
gamedoge
Jan. 25th, 2015 09:48 pm (UTC)
Well, I suppose it wasn't really a discount or emergency as I've poorly phrased it for lack of better term, so much as it was "I'd like to do these super small simplified commissions and do one a day for a week."

But thank you very very much for that advice! I'm new to commissioning so I will watch out for that in the future and toss extra money instead! That sounds like a better deal for both sides. ^^
kattotang
Jan. 25th, 2015 10:13 pm (UTC)
You should also watch out for people who lack a ToS or have badly-written ones (like if they have a ToS but it says "no refunds", RUN).
vauvakolibri
Jan. 26th, 2015 11:32 am (UTC)
Ah, I see. That sounds reasonable so it's definitely a shame they failed at it.
At certain points therewere a lot of artists doing the "Iron Artist" challenge (100 images in 3 months) with cheap sketches and I've heard of plenty that got bogged down fast since they didn't realize the amount of effort and time spent was over the monetary gain.

Another tip for commissioning is that if you plan on commissioning someone who opens often for commissions, check their gallery of how much they generally finish (most peeps post their comm work) and if they have a queue-list so you know who's in front of you.
Hopefully your next commission goes better!
empty_tea
Jan. 28th, 2015 07:35 am (UTC)
If they're not responding and you're already 30 days out, it might be worth sending the refund request letting them know what's up, then opening a Paypal dispute just to make sure the refund window doesn't expire while you're waiting for a response. I've gotten burned enough times being nice/patient that I've, unfortunately, had to start taking a hard stance with deadlines.
gamedoge
Jan. 28th, 2015 11:02 am (UTC)
They've actually responded and quite sourly enough I may be submitting a beware based on their attitude alone. I made it clear a clear deadline of is like my refund in a week so I do not pass the PayPal time, at least I think. Is it 30 or 45 days?
empty_tea
Jan. 28th, 2015 11:15 am (UTC)
Looks like they've recently increased the dispute window from 45 to 180 days.

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

It's still good to let them know you're not mucking about, though.
( 12 comments — Leave a comment )

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