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Who: TojotheThief: http://www.furaffinity.net/user/tojo-the-thief

Where: purchase was made on Furaffinity, progressed to email because the artist does not have notes enabled on FA.

What: The purchase was several vinyl stickers.

When: original purchase was made in August, stickers were to be delivered in October.

Proof: screenshots to follow

Explanation:

basically, I purchased several vinyl stickers from Tojo in august. She has since deleted the post on FA, so I do not have a screenshot of the stickers. They were dragon stickers that said F*** You Im a Dragon. I contacted her to find out the delivery date, and was told in october. I again waited patiently and contacted her about them after that date had passed. She said she had difficulties with her original printer, and was having to go with a different printer.
I attempted to contact her to talk about getting a refund, at which point she told me the stickers were already printed and on their way to her.  She told me that she would only refund me the price minus the printing cost.  As these are NOT customized stickers, they are generic stickers, I feel that she could easily sell the stickers I do not want and I should be entitled to the full refund. She has refused.
Paypal has stated that it is past the date that I can ask for a refund, so at this point, she has my money and will not give me a full refund. I no longer want the stickers at all. At the moment, she has my money AND the stickers.




Email 3
Email 2
Emails
Proof of Payment


Resolution:

Refund has been given, issue is considered resolved.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 9 comments — Leave a comment )
celestinaketzia
Dec. 21st, 2014 10:48 pm (UTC)
Mod Comment
Howdy! It seems like you have a formatting issue.

Edit the entry, copy it's contents into notepad, and then paste it back into the editor using ctrl+shift+V. It should be fixed then.
talakestreal
Dec. 21st, 2014 10:51 pm (UTC)
Re: Mod Comment
Should be fixed now, I hope. Sorry about that!
tojothethief
Dec. 21st, 2014 11:35 pm (UTC)
As I stated before, the stickers have already been printed and I cannot get funds back from the printer. The stickers themselves will be shipped this coming friday after the holiday. I explained on FA about the delays due to printer that stopped responding and having to reverse a paypal transaction. You are welcome to sell your sticker to another person if you want to get your money back and I am still willing to give you a partial refund. If you want the partial, please email me before friday!



tojo
celestinaketzia
Dec. 21st, 2014 11:40 pm (UTC)
Or perhaps you can issue the full refund and sell the sticker off yourself?

You can also claim the "loss" for the printing fee from their refund come tax time rather than shuffling it onto your client. Yes, the printer being delayed was not entirely your fault, but it's bad business to make a client do the leg work. You were delayed. Not them.

edit: Edited for grammar and clarification

Edited at 2014-12-21 11:43 pm (UTC)
viral_divinity
Dec. 21st, 2014 11:48 pm (UTC)
This. It's the artists job to bite the bullet and eat the costs if something goes wrong on their end, not the client's responsibility. Especially for something so far removed from the client within the transaction.
tojothethief
Dec. 21st, 2014 11:54 pm (UTC)
Everyone was kept up with the status along the way as to what was going on, if the refund was requested sooner it would not have been an issue. Because they were just printed, however, it was too late.
talakestreal
Dec. 22nd, 2014 12:18 am (UTC)
It was over a week from when I first asked for a refund until you responded. If you are just now getting the stickers, it is doubtful they were already printed when I initially asked for a refund. However, that is neither here nor there.

I received the refund as I asked for, so I consider the matter closed.

Good luck in your future selling endeavors, and in the future, please try to keep your consumers more informed when situations that cause such long delays arise.
(Screened comment)
celestinaketzia
Dec. 21st, 2014 11:53 pm (UTC)
MOD COMMENT
I've screened this seeing as how you've left the OP's personal information uncensored. This is only visible to you, moderators, and the OP.
thaily
Dec. 22nd, 2014 08:34 pm (UTC)
With non-custom work it's really very normal to refund 100% and then resell the item to someone else.
( 9 comments — Leave a comment )

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