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Beware Warranted?

I'm currently having issues with an order from storenvy and was wondering if the situation was enough to warrant an Artists_Beware Post?

So back on November 5th I ordered a keychain off of storenvy.
After about 2 weeks it still hasn't been sent so I send them a message asking for an estimate on when they'll be sending it. No reply.
After a few days I contact Storenvy and they give me an email to try (I also attempt contacting the seller through one of their tumblrs). Still no reply.
I tell storenvy and they say they will be getting in contact with the seller themselves. (I never hear back from storenvy one way or the other).
The seller updates one of their tumblr advertising commissions / their patreon account so I send them an ask, urging them to get in contact with me over my order (and that I'll file a paypal dispute if they continue to ignore me).
A few days later and still no reply so I file the dispute. Later that day a message pops up telling me that there's a problem with one of my transactions. I see the dispute has been updated but paypal won't allow me to view the case so I'm not sure why, UNTIL I see that the seller has cancelled the order on storenvy and put their shop into maintenance mode (basically shut it down so I can no longer contact them there).

tl;dr I ordered a keychain about a month ago and after my attempts at contacting the seller were met with silence, I issued a paypal dispute to which they responded by cancelling the order and putting their shop into maintenance mode (STILL without having said a single word to me).

Normally I wouldn't care enough to make a beware entry but seeing them open for commissions and patreon, I feel people should know the type of behavior the seller has exhibited before they do business with them.

UPDATE: I will be posting a beware about the seller once I have access to my laptop where all the screenshots/information are.
Concerning a refund ; since I was unable to access paypal to escalate my dispute to a claim, they have issued the amount of money I lost to my account. (Essentially paypal paid me what I lost in the dispute but the seller still got to keep the money I sent them).

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Comments

( 10 comments — Leave a comment )
gatekat
Dec. 12th, 2014 02:19 am (UTC)
Yes, it is worthy.
stormrunner1981
Dec. 12th, 2014 02:21 am (UTC)
Did you get your money back?

If you didn't I would contact storenvy so they know and may be able to keep the person from reopening the store.

And yes, this is beware worthy.

Edited at 2014-12-12 02:26 am (UTC)
nadopt
Dec. 12th, 2014 05:00 am (UTC)
Not yet. Paypal won't let me view the dispute (I get an error message whenever I try) and I've called twice about it only to be put on hold for 30+ minutes so I ended up hanging up without any assistance.
So I'm unsure what exactly is going on with it / when I'll get my money back.

celestinaketzia
Dec. 12th, 2014 11:20 am (UTC)
That's strange. Paypal is generally very prompt in answering their customer service line. I'd say try calling in the early morning your time and keep at it. When there's an issue with a dispute like this, calling Paypal is generally the only way to resolve it. Remember, if the dispute is not properly escalated to a claim it will automatically close in 20 days since the day you opened it. You won't get your money back.
teekchan
Dec. 14th, 2014 10:48 pm (UTC)
Are you calling via the online support code, or just calling randomly? If you go through the support page they give you a code to enter and the phone calls are nearly always instant with a rep.
nadopt
Dec. 15th, 2014 12:41 am (UTC)
Via the support page. They answer, ask a few questions and then put me on hold.
chronidu
Dec. 12th, 2014 03:10 am (UTC)
Definitely sounds like a warranted beware
hidden_kyuubi
Dec. 12th, 2014 07:52 am (UTC)
Yep, I'd post a beware.
varethane
Dec. 15th, 2014 05:06 pm (UTC)
When you say the transaction was cancelled, does that mean you got your money back? That'd be something, at least.

Still pretty irresponsible behaviour on the part of the seller.
nadopt
Dec. 15th, 2014 07:29 pm (UTC)
No, paypal is still holding it since I had already opened a dispute before they cancelled the order. I can't access the dispute to settle anything (since paypal gives me an error screen whenever I try) so I'm going to be calling them in the next day or so to try and get it sorted out.
( 10 comments — Leave a comment )

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