?

Log in

No account? Create an account

Previous Entry | Next Entry

Hi A_B! Sorry if this has already been covered. I know there've been some issues going around with people recieving chargebacks(myself included), so I thought this might be a relevant topic to discuss. I heard somewhere that sending invoices can help protect against being issued unwarranted chargebacks due to being able to label it as a service and not a physical item- but I could be wrong. I guess it's kind of sticky because some people have to use chargebacks if they commission someone who runs off with their money. I guess my question here would be- what measures, if any, can one take to prevent a chargeback from being issued months later, when all is said and done? Other than just trying to dispute it, I suppose.

Thanks!

Community Tags:

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 40 comments — Leave a comment )
clockmagic
Nov. 11th, 2014 11:12 pm (UTC)
*I just buy things I'm no artist*
Even with an invoice you or the customer can still issue a chargeback and get your money. I had to do it to an artist who just -dissappeared- and an artist I follow online had it happen to them and they use invoices all the time.

I'm simply making assumptions at this point. Measures you could possibly take to keep a chargeback from happening I guess would be to be detailed in the invoice with what it's for. Fill out the TOS section and the additional descriptions. So if you have to dispute it you've got all your information there to prove it was unwarranted.
whoop_zi
Nov. 13th, 2014 12:35 am (UTC)
yeah, that's what i thought! that's actually good because i'd hate to see folks not be able to dispute a transaction paid via invoice if their commission goes awry. i guess the only thing i can really do should that happen is dispute it as best i can. i've updated my TOS and added that the commissioner must be at least 18 and that the paypal account must be in their name, to at least ensure that no one(ie confused parents) is going to be messing with their transactions other than the one buying the art, so hopefully that'll help too.
zackfig
Nov. 12th, 2014 12:04 am (UTC)
It can probably still happen, but because its an invoice, you have more information readily available in order to dispute it. That is always good.
stormrunner1981
Nov. 12th, 2014 12:05 am (UTC)
You could also send a cd (add cost to your commission cost) and make sure all the stuff is set though paypal.

Clockmagic I agree with as well.
roxyfur
Nov. 12th, 2014 12:33 am (UTC)
I've heard rumors that Paypal is more likely to side with the artist on fraudulent chargebacks (ie: completed art, buyers remorse, etc) if you note that the product being sold is a digital image. I don't know if this is completely true, but I have that notation in the description of all of the types of pieces I sell just in case I ever face that situation.

I don't think invoices offer any more or any less protection, if the above is just in fact a rumor, but they're a deal more convenient for the artist and client, and also protect the artist from the client putting dumb things in the description that could reveal if you're doing adult work.
mistresswolf
Nov. 12th, 2014 01:20 am (UTC)
*nod* I am not sure of this either, but just in case, in one of the sections of my invoice I have "Digital goods, no shopping required" included so that it is visible to the customer.

Thankfully I have never had anyone do a chargeback on me.
mortymaxwell
Nov. 12th, 2014 12:45 am (UTC)
I have mixed feelings about artists sending CDs through the mail. I understand it's important for artists to be protected, but as a customer, having to pay extra for a physical copy+shipping costs would make me take my business elsewhere.

I really wish Paypal was better about protecting people when it comes to digital goods.
klaora
Nov. 12th, 2014 05:21 pm (UTC)
Out of sheer curiosity, would marking a digital commission as a "service," make a difference? While traditional media does create a "good" that you are selling, for digital art I'm only being paid to render the image.
teekchan
Nov. 12th, 2014 09:08 pm (UTC)
Considing that you are providing a service, 'creating the artwork' and not selling the artwork. Service should apply. I am not selling a good, I am selling a service. Commissioners receive no transfer of rights or physical copy, technically they are laying me to make the image.

But, I spoke to paypal reps and they said either would work. They didnt really understand the concept of someone paying for an image.
amocin
Nov. 12th, 2014 07:08 pm (UTC)
I have always asked people to mark their stuff as "services" when sending me money. If they fail to do this, I refund the money and ask them to do it again.

I personally hate getting invoices, and it has turned me away from getting commissions from artists who send them instead of allowing me to pay for it myself, but I have had some personal bad experiences with artists who send invoices.

I wouldnt suggest forcing a customer to get a physical copy. Some dont want it, and could turn people away because thats extra money they dont want to spend.
mortymaxwell
Nov. 12th, 2014 09:36 pm (UTC)
Not asking about your personal bad experiences... just more in general, what is it about invoices that could discourage a customer from buying from an artist who sends them out?
(no subject) - amocin - Nov. 13th, 2014 02:11 am (UTC) - Expand
(no subject) - whoop_zi - Nov. 13th, 2014 03:37 am (UTC) - Expand
(no subject) - whoop_zi - Nov. 13th, 2014 12:03 am (UTC) - Expand
(no subject) - kayla_la - Nov. 13th, 2014 12:11 am (UTC) - Expand
(no subject) - whoop_zi - Nov. 13th, 2014 12:29 am (UTC) - Expand
(no subject) - kayla_la - Nov. 13th, 2014 12:33 am (UTC) - Expand
(no subject) - teekchan - Nov. 14th, 2014 10:01 pm (UTC) - Expand
teekchan
Nov. 12th, 2014 09:06 pm (UTC)
The few times I was chargebacked was via invoices.

I personally avoid buying people who pay via invoice. One, they ALWAYS request my address. This is NOT needed for a digital commission and should never get in the hands of an artist doing a digital transaction.

Two, most times, they put things like 'FA commission' or other trigger words in the invoice. I either leave them blank, or insert a code due to FAs adult art policy.

whoop_zi
Nov. 13th, 2014 12:05 am (UTC)
yeah, that's a little invasive :x that doesn't happen as long as the artist checks "no shipping required" but a lot of artists miss that, i think.
(no subject) - celestinaketzia - Nov. 13th, 2014 12:13 am (UTC) - Expand
(no subject) - whoop_zi - Nov. 13th, 2014 12:29 am (UTC) - Expand
(no subject) - celestinaketzia - Nov. 13th, 2014 12:49 am (UTC) - Expand
(no subject) - whoop_zi - Nov. 13th, 2014 03:33 am (UTC) - Expand
(no subject) - kattotang - Nov. 15th, 2014 02:37 am (UTC) - Expand
(no subject) - nakoothetauren - Nov. 15th, 2014 01:46 pm (UTC) - Expand
(no subject) - celestinaketzia - Nov. 15th, 2014 04:06 pm (UTC) - Expand
(no subject) - tealmoonxiv - Dec. 1st, 2014 07:06 am (UTC) - Expand
(no subject) - teekchan - Dec. 1st, 2014 04:18 pm (UTC) - Expand
(no subject) - tealmoonxiv - Dec. 12th, 2014 07:28 pm (UTC) - Expand
(no subject) - teekchan - Dec. 14th, 2014 10:50 pm (UTC) - Expand
(no subject) - celestinaketzia - Dec. 14th, 2014 11:07 pm (UTC) - Expand
(no subject) - teekchan - Dec. 15th, 2014 06:04 am (UTC) - Expand
(no subject) - celestinaketzia - Dec. 15th, 2014 01:22 pm (UTC) - Expand
(no subject) - teekchan - Dec. 17th, 2014 12:18 am (UTC) - Expand
tock_fast
Nov. 13th, 2014 06:27 am (UTC)
Kinda relevant... Is there a difference between sending an invoice and requesting money in Paypal? I've always wondered this. They seem to be the same, except for in the invoice section, you can fill more sections in.
gokai_chibi
Nov. 13th, 2014 10:58 pm (UTC)
Request money is just a simplified invoice.
(no subject) - tock_fast - Nov. 15th, 2014 07:49 pm (UTC) - Expand
mortymaxwell
Jan. 14th, 2016 01:33 pm (UTC)
Has anyone found a way yet for invoices not to gather client addresses, or is Paypal still doing this? I tried calling customer service and Paypal was, "this is working as intended."
celestinaketzia
Jan. 14th, 2016 01:50 pm (UTC)
The workaround I had been using no longer works, so no.
( 40 comments — Leave a comment )

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community

Community Tags

Powered by LiveJournal.com