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Paypal Policy Change!

I just got an email today that Paypal is going to be updating its policies, and I noticed two things will significantly help people who use Paypal for commissions stay protected! I figured this would be a good place to share just in case not everybody gets those emails. :)

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

And from their highlist post in my email for those who want a shorter version:

"And last but not least, you'll see some updates to our User Agreement that go into effect November 18, 2014. If you're interested in all the details, take a look at our Policy Updates Page. Here are the highlights:
• We're increasing the time for buyers to file merchandise disputes (Item Not Received and Significantly Not as Described) from 45 days to 180 days.
• We're extending buyer protection to include item not received claims for custom made products.
• Because PayPal Seller Protection and Buyer Protection policies may vary from country to country, we're adding language to clarify which country's policy applies when a seller makes a sale to a buyer outside of the U.S.
If you use PayPal after the date these changes become effective, we will take that usage as your consent to the changed terms.
Feel free to contact us with questions through the Contact link at the bottom of any page.
Sincerely,
The PayPal Privacy and Compliance Team"

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Comments

( 32 comments — Leave a comment )
adzuki
Sep. 26th, 2014 09:57 pm (UTC)
That is pretty awesome to have that time increase on disputes!
signy
Sep. 26th, 2014 10:02 pm (UTC)
Ooh. I really like the extension on claim periods. 45 days isn't always enough time to judge commission progress or completion by, especially for a larger piece. A cushion of 180 is fantastic.
martes
Sep. 26th, 2014 10:28 pm (UTC)
For artists, always use some sort of tracking, delivery confirmation or registered mail, so the buyer can't claim 'it never got there.'
zaulankris
Sep. 27th, 2014 05:14 pm (UTC)
Question about that actually... do you HAVE to use the "print shipping label" function?


PP says when I make the label I purchase it automatically, but I can see two problems:

1- I don't have time to see the amount before I commit to paying for it. How am I supposed to ensure my client actually pays it?

2- Canada Post is stupid and their website consistently gives a different rate than their counters. Generally it's a few bucks so whatever no prob, but if it's something major I don't want to have to argue with my client, or have the package returned to me for insufficient postage.


Currently, I send everything with a tracking#, provide it in the email convo and chose signature required whenever humanly possible. Hoping that's good enough, I've never had problems yet.
(no subject) - martes - Sep. 28th, 2014 04:27 pm (UTC) - Expand
(no subject) - zaulankris - Sep. 28th, 2014 04:39 pm (UTC) - Expand
(no subject) - mazz - Sep. 28th, 2014 07:24 pm (UTC) - Expand
(no subject) - ljmydayaway - Sep. 28th, 2014 09:58 pm (UTC) - Expand
(no subject) - thaily - Oct. 1st, 2014 01:11 pm (UTC) - Expand
(no subject) - martes - Oct. 1st, 2014 08:42 pm (UTC) - Expand
whoop_zi
Sep. 26th, 2014 10:42 pm (UTC)
ohh this is good news *u* thanks for posting!
hidden_kyuubi
Sep. 26th, 2014 10:43 pm (UTC)
Also good in the BJD community if you accidentally buy a recast or the like(the extended talks about it further) since it's been a big issue.
I'm glad people have more time, since with art and fursuits and the like it can be especially important.
chronidu
Sep. 27th, 2014 04:41 am (UTC)
Aaa this is really good news for buyers, I just hope people don't end up abusing this for chargebacks months later.
mpd_84
Sep. 27th, 2014 07:38 am (UTC)
Hmmm...

13.3 Ineligible Items. PayPal Purchase Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:

Intangible items, including Digital Goods

So no more forcing a refund on digital stuff at all apparently, unless you will still be able to go through your bank/credit card.

Urf. Reading the whole list. There's a lot on there that gets talked about here. Like goods you pick up yourself and Significantly Not As Described issues for Custom-made items...

Edited at 2014-09-27 07:43 am (UTC)
niimou
Sep. 27th, 2014 01:22 pm (UTC)
Paypal never covered intangible goods so this one isn't new. Wen I don't have a head cold I plan to figure out what this stuff aboug which country's rules get used though, that seems potentially problematic.
(no subject) - ljmydayaway - Sep. 28th, 2014 09:59 pm (UTC) - Expand
(no subject) - niimou - Sep. 28th, 2014 10:47 pm (UTC) - Expand
fastbreak333
Sep. 27th, 2014 07:58 am (UTC)
Man, if people abuse the added time and it forces Paypal to roll back to 45 days, I will not be a happy camper to say the least.
dazen_cobalt
Sep. 27th, 2014 11:33 am (UTC)
Ditto. That's what I am concerned about. As great as it is I can see it being abused significantly
(no subject) - mazz - Sep. 28th, 2014 07:26 pm (UTC) - Expand
teekchan
Sep. 27th, 2014 03:07 pm (UTC)
Great. Now I get to worry for 180 days instead of 45.
it's great an all but with the rush of chargebacks becoming a trend this really doesn't sit well with me.

Even with proof, providing the finished image and calling paypal I've always lost these scam chargeback cases.
celestinaketzia
Sep. 27th, 2014 04:44 pm (UTC)
I thought the same thing immediately. Glad I wasn't the only one.
(no subject) - westly_roanoke - Sep. 27th, 2014 04:50 pm (UTC) - Expand
(no subject) - mazz - Sep. 28th, 2014 07:28 pm (UTC) - Expand
(no subject) - sbneko - Sep. 29th, 2014 01:00 am (UTC) - Expand
(no subject) - niimou - Sep. 29th, 2014 02:14 pm (UTC) - Expand
(no subject) - sbneko - Sep. 29th, 2014 05:28 pm (UTC) - Expand
(no subject) - niimou - Sep. 29th, 2014 09:52 pm (UTC) - Expand
(Deleted comment)
(no subject) - thaily - Oct. 1st, 2014 01:17 pm (UTC) - Expand
dragroons
Sep. 27th, 2014 03:37 pm (UTC)
As TK said, this is sort of upsetting from a Artist's standpoint.. as we are hardly able to ever dispute a chargeback when it's false or scam related. :/
sapphistscot
Sep. 27th, 2014 06:38 pm (UTC)
On the one hand the extended claim period will be great for people unfortunate enough to buy fursuits/fursuit parts/custom items from sellers who don't deliver like HinaUchi. On the other hand, I can totally see it being abused by scammers to get out of paying for digital art. Paypal really needs to differentiate between tangible goods and digital goods.
( 32 comments — Leave a comment )

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