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Is this Beware-Worthy?

Recently I've commissioned an artist who has a rather large following on social media, but their communication leaves a lot to be desired.
Their turn-around time was fairly slow, the communication was non-existent from the sending of references, and our paypal information being swapped. At the time of this commission, I was the only commissioner in their queue for 2 small images, its work they constantly open for in bulk batches. It's around two weeks later that I finally get my commissions (after the artist opens another commission journal for a large amount of images) after they attempted to set a deadline to get the only ones in the queue done.

I receive my commissions, and I'm only satisfied with half of the commissioned work. I'm conflicted because I admire this artist greatly, but felt a disconnect between myself and what I was given. I have never felt this way when I've commissioned hundreds of works in the past, and it bothered me quite a bit. So after asking for some general advice on how to politely ask for revisions, I send them a message in response to their inquiry if anything needed to be fixed. I'm apprehensive due to the lack of communication, and how infrequently they seem to update their 'primary' commission site.

It has been three days since my message was sent to the artist (as of this post), but they're active elsewhere and constantly doing personal works, and they've amassed a queue of over 10+ commissions since then.

And I know my message was read, because the artist took to one of their personal blogs to make a post about me, an extremely negative post in regards to me asking for revisions or permission to make them myself. I was taken aback by their attitude and treatment of me after all I did was ask if their was a possibility to make these changes happen. I haven't confronted the artist about this, nor have I sent a follow-up in regards to my revision request. I'm simply at a loss and really disappointed that someone I admired seems to be this sort of person.

Is this grounds to make a proper beware about the artist? I'm extremely hurt and I don't really want to bother with getting any sort of revisions done if this is how I'm going to be treated after trying my best to not make any waves about this situation.

The artist has no TOS that I know of, and I'm extremely unsure of how to even approach them now that I've seen this post made about me.

Could any of you offer some solid advice on how to proceed? I'd really appreciate it.

EDIT: changed up my wording a bit to give more meat to my post, i was relatively tired when i submitted it and a few things were a bit vague. I hope this is ok?

EDIT 2: I've sent a follow-up message to the artist regarding my original request for revisions, and I am anticipating a response.

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Comments

( 32 comments — Leave a comment )
dragonleas
Aug. 30th, 2014 06:30 pm (UTC)
Wow the artist didn't even bother to reply to your pm and went right to making a blog to rant about you? That is seriously rude. Personally, I would make a beware on this person because that is just not professional, but before doing so I would try at least to attempt another pm asking about it. Especially if the artist didn't name you by name on the blog it might be another user. But yeah, it does warrant a beware since I know I wouldn't want to do business with an artist who runs and complains about something like a change that needs to be made or at least talked about.
n
Aug. 30th, 2014 06:43 pm (UTC)
I made some edits to my post to clarify, but the post in question is DEFINITELY about me. I was their only commissioner in this time-frame and it picks at the way I sent my references in regards to my half of the commission.

The timing of the post and my response to their question about changes lines up perfectly, so there can be no one else they'd be talking about in such a negative way.

I'm just not sure if I should touch upon this post they've made, because as far as they know, I know nothing about this blog and that post, or if I should just follow up about my original message.
dragonleas
Aug. 30th, 2014 06:47 pm (UTC)
Then yeah, if you are positive its about you, I would go with a beware then. Like sacch said, just get some screenshots for proof. Especially if they try to delete the blog post after the beware goes up. Its been known to happen.
(no subject) - sacch - Aug. 30th, 2014 06:56 pm (UTC) - Expand
(no subject) - n - Aug. 30th, 2014 07:01 pm (UTC) - Expand
(no subject) - sacch - Aug. 30th, 2014 07:03 pm (UTC) - Expand
(no subject) - ranlur - Sep. 18th, 2014 05:15 pm (UTC) - Expand
(no subject) - oceandezignz - Sep. 18th, 2014 08:43 pm (UTC) - Expand
sacch
Aug. 30th, 2014 06:32 pm (UTC)
If they have no TOS, they have nothing to fall back on and that's a mistake on their part. They're going to regret that.

The fact that they read your PM and made a vague rude post about you is beware-worthy in itself. Not to mention the poor communication.

So yes, I'd say beware-worthy. An artist shouldn't treat their clients that way. Gather screencaps and evidence, though.
n
Aug. 30th, 2014 06:46 pm (UTC)
I've had a beware post drafted just in case, but I'm a little scared of the backlash I'd likely get for posting it. I try my best to not step on an artist's toes so our transaction goes as painless as possible, but this situation is entirely new to me.

Especially because of their massive following ):
(no subject) - sacch - Aug. 30th, 2014 06:51 pm (UTC) - Expand
(no subject) - growly - Aug. 30th, 2014 06:54 pm (UTC) - Expand
(no subject) - frisket17 - Aug. 30th, 2014 08:44 pm (UTC) - Expand
(no subject) - dasakiv - Sep. 1st, 2014 07:01 pm (UTC) - Expand
frisket17
Aug. 30th, 2014 08:41 pm (UTC)
Playing devil's advocate a bit here --- But it could be they (as someone else mentioned) they were insulted by the request to edit the commission piece (beyond cropping or resizing).
We don't know what else has gone on. IE: Why were revisions not requested in the sketch stages. Are they minor or major revisions? Was artist heckled about progress --- If the latter were true, the artist could have been flinging up their hands and just be glad to have gotten the work done.

Lot of questions are raised.

The bad manners I agree with are poor form -- but wondering what was said to them, type of revisions, timing, etc before willing to side with one person or another.

Also vague post... Were they 'Oh So And So did X'. (in terms of the negative tumblr/tweeter/whatever post).. Or was it a general rant like 'In general it bothers me when people ask to edit my work or ask for revisions after a piece is complete'.
We'd really need the post to sort of draw a conclusion, imo.


Like I said. Lot of what ifs I'd be curious to see answered before I'm willing to side on this.
(no subject) - n - Aug. 31st, 2014 04:01 am (UTC) - Expand
(no subject) - frisket17 - Aug. 31st, 2014 01:52 pm (UTC) - Expand
(no subject) - doggiy - Aug. 31st, 2014 10:52 pm (UTC) - Expand
Mod Post - oceandezignz - Aug. 31st, 2014 11:40 pm (UTC) - Expand
Re: Mod Post - doggiy - Sep. 1st, 2014 01:03 am (UTC) - Expand
Re: Mod Post - n - Sep. 1st, 2014 02:35 am (UTC) - Expand
dinogrrl
Aug. 30th, 2014 06:46 pm (UTC)
I'm assuming this was a commission without any sketches for you to approve, please correct me if I'm wrong. And without any screencaps or anything like that, here's my thoughts:

On the one hand, griping in a personal blog isn't beware-worthy in and of itself.

On the other, if it was a public post, or a private/friends-only one you had access too, that is extremely unprofessional. If they don't want to do the revisions, they should just tell you straight up. It's not that hard to send someone a personal note saying "No, sorry."

I would not want to work with someone if I knew they might do something like this to me over a question that, imho, is not really out of line, especially if it was the only time I'd asked them. As for how to proceed, I'd probably just drop the issue. If they're that irritated by your request that they'd go public with it, I'm not sure that they would do any revisions to your satisfaction. As to whether or not to make a beware, that's up to you.

As a side note, reading your post, you mention that you asked for permission to fix the work yourself. Honestly, I would be insulted if a commissioner asked me that. Kinda a 'if I'm not doing satisfactory work, why'd you hire me instead of just doing it yourself?' sort of thing. I have no problem with someone cropping or resizing a commission to make icons, or something like that, but to actually alter my work? No.

EDIT: for redundant redundancy

Edited at 2014-08-30 06:48 pm (UTC)
frisket17
Aug. 30th, 2014 08:36 pm (UTC)
I was wondering this too.
The time for revisions is not when the piece is complete, but in the sketch/WIP phases (unless it was like a coloring tweak or the like).

Any clarification on this element?

*and by no means am I disregarding the rudeness or lack of communications, but the above question is pretty big considering we deal with a lot of cases where clients expect artists to assume they know what needs to be changed without approval or direction. We've had a bunch of those on AB lately here and there.

So long story short:
What were the revisions / was there a sketch approval phase?
wolf_goat
Aug. 31st, 2014 11:33 am (UTC)
I don't know, it depends on the edits. If the commissioner was another artist and mentioned fixing something minor e.g. fixing an eye colour I would assume they mentioned doing it themselves to "save bothering" me or giving me more work. I wouldn't be offended in that case, though I'd still do it myself because it's the proper thing to do.



kayla_la
Aug. 30th, 2014 07:01 pm (UTC)
Was the post about you a locked/friend's only post (I'm not sure how tumblr works in that regard)? IE, something the general public wouldn't see, but I guess one of their friends leaked it to you? Or was this a public post on a blog they just didn't think you knew about, but that anyone could have found?
n
Aug. 30th, 2014 07:05 pm (UTC)
No, its a public blog as far as I know. It's not linked to on their main blogs, but it clearly states that it is their own blog for other types of 'personal' posting and things of the like. Several friends of mine that are massive fans of their work are aware of it, including a rl friend of mine who easily found the post when I spoke to them about the matter.

I personally was not aware of this blog myself until one of my friends brought it to my attention. I mainly follow this artist via their art sites and not tumblr.
(no subject) - kayla_la - Aug. 30th, 2014 07:08 pm (UTC) - Expand
teekchan
Aug. 30th, 2014 08:49 pm (UTC)
Did you tell the artist you liked the image and then after sent a note asking for revisions?

Because I feel this is not okay. If you did the general 'Thanks I love it!" response after getting the image and later go back and go "hey,.,, X is wrong, and I don't like Y, could you edit it?" I think you're out of luck.

Also some artists are highly offended by people asking to edit their work. This may have offended the artists and why they chose to rant.
frisket17
Aug. 30th, 2014 09:05 pm (UTC)
This.
roxyfur
Aug. 31st, 2014 01:22 am (UTC)
This for sure.

There's not a lot of information provided, but I could very easily see it like this. It's not unusual for an artist to get offended when the client suddenly changes their mind after saying that they like the piece.
n
Aug. 31st, 2014 04:07 am (UTC)
I told them that the first commission was fine. It really was what I had asked for in a gift for someone else. But I made it clear, and as politely as possible that the second commission, meant for myself didn't really depict my subject as I had hoped.

I asked what their policy was on making some small revisions, because they are without a TOS on every single site they post for commissions, and offered revisions made by myself as a last resort if it was ok with them. It was just asking questions on how to proceed so we would both end the transaction satisfied. I figured asking to make some edits on an icon myself wasn't entirely out of line?
(no subject) - frisket17 - Aug. 31st, 2014 01:47 pm (UTC) - Expand
( 32 comments — Leave a comment )

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