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Advice Post

Ok so. Just looking for some advice on an Odd situation. I Went and did some digging to find the chatlogs and messages so i can be a little more specific.

About a year ago[June 2013] i bought an adoptable from an artist for 150$. The Adoptable Submission was already in a Ref-sheet type format. The Refsheet was suppose to be edited to have a custom outfit then the file sent to me. After I claimed the adopt, I was told "Please send payment and note me with an outfit of choice" I told the Artist they had artistic freedom with the outfit because I'm not great out coming up with stuff. After i notified them that i sent payment, They told me "Awesome" "I'll add the outfit and send it to you tomorrow". I didn't Receive anything the next day. Weeks went by and they have been working on other stuff and such. I Bought more art work from them, not really paying attention to the adopt i bought. Eventually, I stopped contact with them because i felt uncomfortable doing any more business with them.

4 months ago, I was digging through my Character Folder, looking for characters i don't use, to sell them. I remembered that i had an adopt i never received the file for or Any thing Relating to that Specific adopt. I contacted them about it They replied with They Claimed to always send the file out when it is bought and i explained that they never sent me anything. That they were suppose to send me the adopt with the ref/custom outfit. They replied back with their work being on their old computer and they are not sure if they can access it. They said they will try and retrieve it from their old computer. Now we are here and no update. I don't know if i should contact the artist for a refund or ask them about my artwork. Mind you, i haven't used the character for anything yet. What should i do? I'm not even sure if i want to use the character at this point as well.

Note: I Haven't Received ANYTHING relating to the adopt from the artist. No Files. Nothing.

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( 31 comments — Leave a comment )
Aug. 18th, 2014 10:12 pm (UTC)
You didn't contact the artist to tell them you didn't receive anything before all this time went by? Emails fail, I wouldn't be surprised if they did send it to you but you just never received it, if I were the artist I wouldn't be sure what to do if someone suddenly came much later to tell me they never received it. True, she could have maybe sent you a message asking if you did receive it, but from my experience, people often don't ever reply no matter how many things you send.

I don't have any advice for you, sorry, but I would suggest in the future to ask the person not long after they told you they were sending something so this hopefully doesn't happen again.
Aug. 18th, 2014 10:23 pm (UTC)
I second this.

Also, if the artist did truly send the file and it just didn't make it, then I guess OP could ask them to check their Sent email folder? Unless they clear it out regularly, I imagine the original email would still be in there with the file attached, so they could just easily resend it.
Aug. 18th, 2014 10:26 pm (UTC)
Hopefully! OP, you should suggest this to the artist as she may not have thought about it at all, it happens.

Does sent mail have a limit? I know deleted messages clear out over time.
(no subject) - kattotang - Aug. 18th, 2014 10:44 pm (UTC) - Expand
(no subject) - snobahr - Aug. 18th, 2014 11:16 pm (UTC) - Expand
Aug. 18th, 2014 10:31 pm (UTC)
Unfortunately, I have to agree with this to an extent: I'm not sure if that artist uses gmail, but I've often had issues where I would send emails and files to customers and find out a week later they never receieved them. I'm not sure what Gmail's hang up is because it's random when it decides to do this; I could have had extensive conversation with someone and have one email disappear in the middle of it and it happens on both sides. I think if an artist knows this happens, they are obligated to send an email to confirm that the files were received, but as mentioned by Sbneko, sometimes people never respond after a transaction is complete, even if you send a double check email.

However, I will say that there is a fishy aspect to this because the person is claiming they only have the file on a different computer. While that does happen when artists switch to new set ups, if they sent the email they should still have the file in their outbound emails; the attachment file should still be attached to the email in their outbox and they should still be able to recover it.

While I agree that waiting as long as you did isn't a good idea, I think you should give this artist an ultimatum and offer them a set period of time to send you the file or issue a refund. If they refund you, they can relist the adoptable and get their money back and you won't be left $150 in the negative with nothing to show for it.
(no subject) - sbneko - Aug. 18th, 2014 10:36 pm (UTC) - Expand
(no subject) - stickytruffles - Aug. 18th, 2014 10:37 pm (UTC) - Expand
(no subject) - sbneko - Aug. 18th, 2014 10:41 pm (UTC) - Expand
(no subject) - stickytruffles - Aug. 18th, 2014 10:53 pm (UTC) - Expand
(no subject) - sbneko - Aug. 18th, 2014 10:54 pm (UTC) - Expand
(no subject) - stickytruffles - Aug. 18th, 2014 10:57 pm (UTC) - Expand
(no subject) - orangemonsterco - Aug. 18th, 2014 10:48 pm (UTC) - Expand
(no subject) - celestinaketzia - Aug. 18th, 2014 10:37 pm (UTC) - Expand
(no subject) - sbneko - Aug. 18th, 2014 10:39 pm (UTC) - Expand
(no subject) - anuvia - Aug. 19th, 2014 11:00 am (UTC) - Expand
(no subject) - ginkaruja - Aug. 19th, 2014 01:14 am (UTC) - Expand
(no subject) - ljmydayaway - Aug. 19th, 2014 07:05 pm (UTC) - Expand
Aug. 18th, 2014 10:34 pm (UTC)
Yeah, Im gonna have to take responsibility for this one. I had been getting so much art from the artist that i didn't think about my adoptable. I Stopped communicating with them about 2 months after i bought the adopt.
(no subject) - sbneko - Aug. 18th, 2014 10:37 pm (UTC) - Expand
(no subject) - stickytruffles - Aug. 18th, 2014 10:45 pm (UTC) - Expand
Aug. 18th, 2014 10:41 pm (UTC)
I dunno if i should of mentioned it or not but... The Artist is Known for not finishing work when they should and will Lie/Guilt you into waiting/backing down when it comes to mentioning a commission status. They've been good with me which is why i bought so much from them. Things just got complicated in the end.
Aug. 18th, 2014 11:47 pm (UTC)
I'm not claiming to know all the rules or anything but imo, if you didn't have that kind of problem with the artist it's not relevant to the A_B. I think other people can come say something if they've had their own bad experiences, but it's probably more appropriate on a full beware than an advice post.
Aug. 18th, 2014 11:55 pm (UTC)
Timelapse is correct. This isn't really relevant, nor would it be in an actual beware. Any issues that others have had with the artist need to be brought up with the client involved.
Aug. 19th, 2014 12:05 am (UTC)
ok, thank you. I apologize then.
Aug. 18th, 2014 11:49 pm (UTC)
While the artist should have been more prompt with sending the image, you didn't ask about it again after the fact. It's likely the artist thought you got it.
In the future make sure to check in with artists about work owed to you. You never know where the "fault" may lie.
Aug. 19th, 2014 04:22 am (UTC)
Worst come to worst could you perhaps just get the high res of the original ref sheet? It would still be in the artist's gallery, right?

Then perhaps if there was no proof either way you might be able to renegotiate the new outfit? If you can still prove your sent payment still, then they are on the hook to prove they sent the files, although the fact you didn't persue it in a timely way is a ding to your case.
With the time that went by with no contact and no way for them to know there was an issue, they might not have held on to files the way they would have otherwise.

So it might be, just to keep things civil, nice to offer to split whatever the cost of doing the new outfit would be if they can still deliver the original ref sheet.
Aug. 19th, 2014 02:45 pm (UTC)
Ask the artist if they have been able to locate the file on their other computer. It's okay to check up on issues if there has been a lack of follow up (though I am aware that some artists discourage it).

For the future, maybe keep a detailed list of what you've commissioned/purchased and what you've received? I have an Excel Spreadsheet I used to use to track purchases back when I was more involved in commissioning artwork. When you're ordering a high volume of work (especially with a single artist) I completely understand how some things might slip through the cracks.

[Edited because I assumed gender on the artist in this post too. X.x]

Edited at 2014-08-20 02:25 pm (UTC)
Aug. 19th, 2014 07:55 pm (UTC)
I really don't understand why the time is an issue? Documents need to be kept for x years depending on law of your area. For me that ends up at 5 years.
5 years I need to keep the paypal/email/ect if the tax man comes, so why wouldn't I keep the work to? I'll need to show that to the tax man as well.

To me the time thing seems moot. If the artist has lost the files the should just alert you to that fact. Rather than lead you along.
Aug. 19th, 2014 10:34 pm (UTC)
*Shrugs* this is an Odd situation. I Contacted the artist in question and they said they don't use emails really. I do Thank you all for your inputs so far.I really have no idea what to think/do. I Feel so embarrassed cause i payed 150 dollars for something and i forgotten about it so carelessly.
Aug. 20th, 2014 02:22 pm (UTC)
Please don't feel embarrassed. You were working with an artist who has treated you well in the past and with whom you've done a large body of commissions/adoptables. I'm sorry that you're having issues with them now, especially on a high price adoptable, but this was someone you, personally, had every reason to 'trust' and no reason to 'micromanage' in delivery.

Am I understanding you correctly that the artist is now refusing to send you anything via email, or are they saying that they wouldn't have sent it that way in the past?

[Edited for gendering someone left neutral.]

Edited at 2014-08-20 02:23 pm (UTC)
( 31 comments — Leave a comment )


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