WHO + WHERE: http://www.furaffinity.net/user/starmony/
WHAT: On March 22nd 2014 I (officially) contacted Starmony via FurAffinity about purchasing two custom 'Bunicorn' designs from her.
Her Bunicorn can be seen here: http://www.furaffinity.net/view/12569526/
WHEN: Initial contact was in March 2014
Agreement to design customs for me was March 9th, 2014.
Design ideas sent by me on March 22nd, 2014.
Payment sent via PayPal on May 4th, 2014. (*note that I sent this payment just before midnight on May 3rd)
Preview for only one of the designs received on May 26th, 2014.
Updated preview for the same design received on June 1st, 2014.
Contact bump + A_B warning sent on August 2nd, 2014.
PROOF: All Notes (sent + received) as well as PayPal's proof of payment shown in this image: http://i.imgur.com/uQdAqrg.png
EXPLAIN: I first contacted Starmony to ask if her 'Bunicorn' character was from a closed species or not, because I was interested in making/purchasing one.
She replied to me stating that while they were a closed species, she would be happy to make a custom for me.
I explained that I was interested in buying a pair of customs, and gave details about inspiration and colour palettes.
We exchanged information, payment was sent, and only one of the designs was ever shown to me having been worked on.
I have never received proof that the other design was even started.
All interaction, discussing payment and design elements of the two designs have been pleasant and fine until June of this year.
Once before this point communication had been slow, as seen in the PROOF screenshot, but I too know how it is to just step away from a site for a little while. I was okay with this because communication seemed to be okay after that, and I had been given proof of work.
However it has been two months now since I sent a reply to her on June 2nd, and she has (at the time of writing this) not opened that Note.
I have sent a 'warning' Note to her on August 2nd, but this Note too has not been opened.
I understand taking your time on something, and I also understand that sometimes struggles happen with designs.
What I don't appreciate though is a complete lack of communication, especially paired with total inactivity on the site itself.
While I would love to have both completed designs still, at this point they have lost their luster to me and I would accept a refund.
Since partial work on one of the designs was given to me, I would accept a partial refund, and keep the unfinished design if the artist so chooses.
Since it has been months since this transaction began, I am not sure if I can request a refund via PayPal or not, so I am hoping to work this out with the artist herself.
I will update this post with any new information when I receive it.
EDIT OCTOBER 5TH 2015:
I have received a full refund from Starmony with help through a friend of hers, Lunarisse.
This issue may be marked as resolved.