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WHO: Sugarfactory/Sugarypuppy/StarfruitStudios

WHAT: Premade fursuit partial of DJ the Corgi Shep.

WHEN: I first inquired about the partial July 6th of 2013 and made the payment on the same day. It has been about a year and a month now and have not received any type of payment.

PROOF: Screencap of payment: http://i.imgur.com/Tw9lU9E.png
Screencap of first note of interest: http://i.imgur.com/9TCae4o.png
Measurements given and payment confirmed: http://i.imgur.com/Jt0r85z.png

EXPLAIN: July 6th of 2013 I inquired Sugar about one of the premade fursuit partials she was offering. This was actually the "first"of the few fursuits she was going. I paid in full the $175 she was asking for. Initial contact and communication went well, telling me as to when she would start working on DJ just 4 days later: http://i.imgur.com/FgVeaMs.png

That was the last time I got a personal note from her on her fursuiting account, but progress shots of DJ were submitted until August 17th . (submissions are still on her page)

This is also the day where she posts a journal promising new updates soon, none were made on my suit and the last submissions on her account were made a day later of a few other projects she was working on.

September 15th 2013 she is hosting a garage sale with tons of fursuit materials, some including the furs for my suit and a few other suits she had been selling at the time.

October 14th of 2013 she makes a journal explaining she was working on another fursuit that was due that month. No pictures were actually posted and that was the last update on her fursuiting account. http://i.imgur.com/H3CDzVv.png

Sugar has a history of deleting shouts and journals frequently, but around December - February she posted a journal updating her commission status and that she was offering refunds to all who
wanted them. During this time I commented, asking her when I should expect to see my fursuit. She told me that she was no longer doing any of them, and instead offering full refunds for the work as it was taking too much of her time. I was perfectly fine with that and at first I was patient, as I was aware of the depth of the debt she had put herself in. http://i.imgur.com/zPnt8WB.png
At one point I had even gotten a letter in the mail and a free chibi from Sugar due to the kindness and patience I had shown regarding my refund.

March 2014 she is offering traditional badge commissions for $25 dollars, at this point I'm still playing nice and being patient and as a fan of her art I didn't want to pass this opportunity up. As expected there is an issue in getting the commission and I have to bug and prod her to have it sent out in the mail, I also ask yet again as to where my fursuit refund was and she says her bank account was compromised.

July 1st she asks for a commissioner roll call, I once again send her a note about the details for my refund.

July 22nd I inquire again about the refund (you can see I'm getting impatient) and I get the same vague responses.

And this is where we are now. I know it has only been about a week and a half since she has last updated me on this, but I find it odd especially since she had just recently sold her expensive ($2700) fursuit that she still cannot come up with the $175 that I have been waiting for. http://www.furaffinity.net/journal/5962138/
Not to mention I am the one who has to constantly bug her about a refund instead of keeping her paying customers updated. I feel like I have given Sugar ample time to come up with the refund and given the circumstances, personal or not, this is just inexcusable. While she has been nothing but kind to me in regarding this issue I have heard less than nice things from other people.

All in all the experience started out tolerable and now I just want this resolved as soon as possible, and it seems the only way anyone has ever gotten a refund from her was to get this out in the open.

tl;dr Am still owed a $175 refund from a year ago. Have received nothing but constant excuses as to why I haven't seen any of the money.
Was understanding until I began to realize/see that the "nice guy" front she was using with me was just a charade, as seen as to how she treated another one of her customers.

I will let her know about this a_b but I feel that it is necessary to keep this posted as it seems many others are still waiting for their refunds.

Payment has been refunded so this can be marked as resolved!
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Comments

( 22 comments — Leave a comment )
corghi
Aug. 1st, 2014 11:27 pm (UTC)
It seems when she gets posted on here, people mysteriously get their refunds and things get marked as resolved. I hope it works this way too.

I love her art, but dang, she has a long row to hoe.
tepiddreamer
Aug. 2nd, 2014 12:21 am (UTC)
I have never gotten a refund for the $545 I paid her for the Osiris commission. I was the one who's supposed fursuit she was to complete for October.

Even after being very nice to her, she either ignores my notes or sends me copy/pasted replies.
corghi
Aug. 2nd, 2014 02:43 am (UTC)
Yuck... that's so much money. :/ I hope you get your refund soon.
n7kami
Aug. 2nd, 2014 05:00 am (UTC)
Wow, I'm really sorry to hear that. :/

I saw your own a_b post and I'm pretty surprised that you haven't received any bit of a refund and that she's ignoring your notes. I really hope that with her sold fursuit she will get the bulk of her refunds paid off.
tentacleluvgdss
Aug. 14th, 2014 06:38 pm (UTC)
I'm going to guess still nothing for either you or the OP? She just opened up for more commissions to apparently raise money for a trip to visit a friend. :/
tepiddreamer
Aug. 15th, 2014 01:29 am (UTC)
Yeah I haven't received anything back from her at all, she hasn't responded to my last 2 notes either. At this point I'm at a loss as to what to do.

So she sold her fursuit, her brand new $270 camera, and now is taking commissions. I don't understand where all this money is going.
x_thor
Aug. 2nd, 2014 06:33 pm (UTC)
Classic Sugarfactory, claim things are being worked on when actually she hasn't even started..

I had a horrid experience commissioning her.. She claimed she had "started" my commission but then later after some inquiry for updates she asked me on my shout page 'what kind of commission did you want again?" ... soooo it obviously wasn't started.

After much questioning and notes and LOTS of waiting I FINALLY got my product but it was rushed and I'm definitely not happy with the result. :(

Should she not be banned for owing such massive amounts to people with no hopes of a refund?

Edited at 2014-08-02 06:38 pm (UTC)
marmalade0997
Aug. 3rd, 2014 05:58 pm (UTC)
Same thing here in the AB post I made here about her. Eventually when it was completed, it took months of excuses and "oh yeah I shipped it!" before it even got to me, and then it was way smaller than expected and she didn't send the extra material left over that I sent her to use.
corghi
Aug. 3rd, 2014 06:25 pm (UTC)
She did the same thing to one of our friends, said she "shipped" it but since my friend never got it, it was her fault. Yadda, yadda... she's a force an administrator needs to handle. :/
starwuff
Aug. 3rd, 2014 08:41 pm (UTC)
I commissioned this artist about a week ago , I knew of her previous bewares but she appeared to be getting work done so I thought "why not?". Will let you know how I get on , but this new beware has me wary again :(
n7kami
Aug. 3rd, 2014 11:09 pm (UTC)
As far as new commissions go you should be fine, as I mentioned in my post getting artwork recently I had an entirely different experience. I had to bug her about it but I at least still got my artwork.

She just has some outstanding refunds she needs to take care of.
sableantelope
Aug. 5th, 2014 03:30 pm (UTC)
Ugh, no one should be giving this person any new business!

Commissioners aren't no-interest loans, and the money should never be spent until the product is delivered(minus materials on custom work). After a certain point time-wise of having taken money, not delivered and then you continue to take new work that over-due commission basically becomes a form of theft. They've consciously decided to blow off old commissioners at that point.


Really hope no one gives this person new business after reading these entries. :/

Good luck everyone waiting, I really hope with those big amounts you do see some refunds happening- even if the artist has to do installments.

metallik_hasse
Aug. 8th, 2014 04:03 pm (UTC)
"Commissioners aren't no-interest loans, and the money should never be spent until the product is delivered(minus materials on custom work)."

I very much agree.
tentacleluvgdss
Aug. 5th, 2014 12:39 am (UTC)
Man, I was hoping with her selling her 'suit off that she'd be able to take care of all her owed refunds. (Though I should mention that I have heard recently that she has had some problems with Paypal. Whether true or not, I don't know, but maybe the funds from Kahuna are currently tied up?)

Good luck, I hope you get your refund soon!
norsepaw
Aug. 5th, 2014 06:59 am (UTC)
I have seen some posts on FA about problems with Paypal latly, som cant send money without doing it as gifts. so it can be paypal got some bugs.
celestinaketzia
Aug. 5th, 2014 10:31 am (UTC)
Really? I've been using Paypal no problem in the past few days.
norsepaw
Aug. 5th, 2014 10:48 am (UTC)
Maybe its some random glitchs. Had problems when I first used paypal paying off a partial, but thats two years ago.
sableantelope
Aug. 5th, 2014 03:33 pm (UTC)
I think sometimes there is a 'glitch' when you pay during high traffic and have to convert the payment from one type of funds to another. You submit the payment and wait and wait and wait but it never actually goes through. Is that the 'glitch' you mean? I have seen that personally when I send money in a different currency.

I just wait a few hours and try again.


Yikes, I hope people aren't sending as gifts though. I hope they're just waiting. I think any reasonable seller would rather wait a couple days for things to get sorted out on PP's end, rather than risk losing their account!
MonoxDragon
Aug. 6th, 2014 11:08 pm (UTC)
I've had the issue where someone had sent me money, but I couldn't claim it because I 'wasn't using my primary email' even though I was :/
Just resorted to sending invoices out only after that
laughsatthunder
Aug. 10th, 2014 08:07 pm (UTC)
Have you received word from her yet? I waited a year to get art from her before she started going overboard.
It seems all she has are journals about how bad everything is for her... Yet nothing about refunds or current work loads. :/
n7kami
Aug. 18th, 2014 08:38 pm (UTC)
I have received my refund, if you still are waiting on something I highly encourage you to send her a note!
arphalia
Aug. 18th, 2014 10:07 pm (UTC)
Mod Post
Marking the post resolved for you! :)
( 22 comments — Leave a comment )

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