Log in

No account? Create an account

Previous Entry | Next Entry

Advice, should I ask for a refund?

Edit; Refund recieved, without any issue :)

I'm using you fine folks far to much for advice - but here I go again :)

It's are a little long so going to do it in short points. just say if you want something elaborated :)

Okt 2013 - commissioned an artist for pet portrait
Nov 2013 - Paid down the commission ($250+) and recieved a Wip
Jan 2014 - artist ask if it's ok to change from one traditional method to another traditional method - this was fine by me.
Feb 2014 - Pet passed away, I'll admit I lost a little interest in the commission due to this. Later in Feb I got a sketch in the new media and approved it.
June 2014 - not hearing anything I asked for an update, I was told due to some irl things the piece had barely been worked on and the artist had no updates.
July 2014 (now) I discovered she have a history of taking money from people and skipping accounts, but it was under another name with her new name not tagged (but mentioned). Also said artist came and had a small attitude in the comments. (not mean and nast, but a little inapropiate due to their actions)

I was not worried - but now I am, this was a couple years ago (the artist's old A_B entries), and I want to give them a chance to see if things have changed, but if this was any other image I would have asked for a refund by now. However due to the sentimental value I would really love the image as well.

Should I just wait it out and hope for the best? I am on the queve and not "forgotten" in that way. Or should I send an ultimatum of X'timeframe or partial refund? (I do not want the full refunds and I've kept a copy off all the sketches and adore them greatly).

Also any help with how I should word it when asking for a refund (if I decide to go this way), I do not want to come off as demanding and harsh - but I do not want to be too nice either :/

Community Tags:

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?


( 12 comments — Leave a comment )
Jul. 25th, 2014 06:07 pm (UTC)
Sounds very fishy to me. Huge red flags if many other customers had bad experienc with the artist.
I believe if i you ask for a refund and the artist denies/ignores it, then you probably can't do anything about it because PayPal only allows a refund before 40 days :/
Good Luck tho!
Jul. 25th, 2014 06:11 pm (UTC)
I would definitely ask for a refund. This long with no updates and the poor feedback from customers is a bad sign.

If they ignore you, try to talk to Paypal about opening a dispute. If you paid with a credit card or debit card through paypal, issue a charge back.
Jul. 25th, 2014 06:12 pm (UTC)
If it was paid with credit/debit card, indeed issue a charge back.
Jul. 25th, 2014 06:29 pm (UTC)
I'm sorry to butt into your conversation but charge back also applies to debit cards? I thought it was just to credit cards.
Jul. 25th, 2014 06:42 pm (UTC)
As long as money was not withdrawn at an ATM (ie: the debit card was skimmed and the PIN compromised) the credit card company through which the debit card was issued can start a charge back.
Jul. 25th, 2014 08:06 pm (UTC)
Paid with debit, and the bank have been very helpfull with chargebacks before (not for art but other in general card scam.)

I will try another note though - as there is no trouble with the artist ignoring me. Very friendly, just no work to show after so many months :/
Jul. 25th, 2014 06:15 pm (UTC)
Wanted to add, even though it is past the 45 days, you can still contact Paypal's dispute services and see if they can't give you options. It might be a long shot, but it's something.
Jul. 25th, 2014 06:52 pm (UTC)
At this point I would ask for a refund. If they refuse to work with you, post a beware. Unfortunately, not all artists who haven't had an A_B post in a while have reformed. :-/
Jul. 25th, 2014 10:48 pm (UTC)
I would ask for a refund for the unfinished work, maybe leave 10-20$ for the sketch and re-sketch at least, and refund the rest.

If you need help with wording
"I haven't seen any progress from you in a really long time, and I'm thinking I'd really prefer a refund at this point. Since you did do some sketches, you can keep ____ and just refund ____."

Or something to that effect. replacing the blanks with the appropriate amounts that you decide.
Jul. 25th, 2014 11:31 pm (UTC)
Gonna echo some of the others. Get a partial refund but leave enough to pay for the sketch that was done.
Jul. 26th, 2014 10:01 am (UTC)
I would suggest asking them when they can finish the art, and if they give you a set date, then wait until that time arrives.

If it has not been finished by then, I would probably ask for a partial refund at that point, since they did at least finish the sketch.

If they ignore you or respond rudely, Its probably a good idea to post an AB on them.

Keep on your toes though, if they have scammed people before then its possible they can again
Jul. 26th, 2014 10:42 am (UTC)
Just wanted to update that there is contact with me and the artist and we agreed on a refund being the best option for both. They are being very polite and proffesional about :)

Still thank you for the advice and I'll keep it in mind for the future :) I will update this when everything have gone through the banks and all that boring stuff :)
( 12 comments — Leave a comment )


A_B icon
Commissioner & Artist, Warning & Kudos Community

Community Tags

Powered by LiveJournal.com