neurotichyena (neurotichyena) wrote in artists_beware,
neurotichyena
neurotichyena
artists_beware

Artist Beware - SugarFactory

WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit
DA - aloharilakkuma
Tumblr - sugargalaxy
Twitter - kahunaotter

WHAT: 5 Yards of Black DF Fur for $85

WHEN: (September 6th, 2013) September 7th, 2013 to PRESENT

PROOF: https://www.dropbox.com/sh/0tqg6k20tdhk3xr/AADvRCIJd3E8TEwq1VVTNWnYa

EXPLAIN:
On September 5th, 2013 at 06:14 AM SugarFactory posted a picture of A LOT of fursuit making material that was for sale.
https://www.dropbox.com/s/db9fyjett0j36yr/Picture%20of%20Stuff.png
https://www.dropbox.com/s/1yyi6xxt4xlici6/original%20post.png

I was pretty excited about this because it's a lot less than retail so I jumped on the chance to purchase 5 yards of black DF fur. Letter H as seen above.
https://www.dropbox.com/s/6pwg2bff6ubp8d6/initial%20contact.png

So on September 7th, Contact for payment and shipment.
https://www.dropbox.com/s/ltmvmsqmg4mooc0/Contact%20for%20shipping%20and%20payment.png
I have blocked out personal information.

Proof of payment: https://www.dropbox.com/s/x4ksluuao32af4g/Proof%20of%20Payment.png

So after this Sugar posts a journal saying that she has a delay in shipping because it's been raining and now her car is in the shop... I decide to note her to find out how long the delay would be.
https://www.dropbox.com/s/l984c25zot9hi48/First%20delay%20in%20shipping.png
The note was ignored..

So I decided to wait a bit and then note her again.
https://www.dropbox.com/s/kpxvz0z8ooap7e1/Second%20Looking%20for%20shipment.png

I'm trying to be as nice as possible, I'm a really understanding person..if you don't lie to me. I still didn't get a response. Getting frustrated, I send a third note.
https://www.dropbox.com/s/vk1f8fvj9r5ogxo/3rd%20loking%20for%20merch.png
Unfortunately, I'm a softy..and saw a journal she posted about dealing with depression, which I really understand a little too well..so I didn't follow through on that Nov 1st thing. I really should have. However, this note did warrant a response.
https://www.dropbox.com/s/x381vxb6le3m1oe/Finally%20a%20response%20to%203rd%20request.png
I blocked out the part where I poured my guts out to try and show her that she wasn't alone with mental disorders, and that she can contact me at any time if she just needed to talk. Sorry, but yall don't need to know my mental health status.

Some time after that she posts a journal saying she was in the hospital, and posted a picture for proof..pneumonia, and stomach issues. Ok. That's bad stuff to deal with..I decide to give her a break. She disappears again for 3 months. I happened to see a post from ErisValgen on twitter stating that she was sad that Sugar was going by a different name on a different account. She linked me the account via PM, but I had seen I wasn't the only one who found it. (This is the Kahuna account.) This is also when I learn she's really darn close to getting an AutumnFallings suit. Those are really expensive. An Artist Beware is posted, and she returns to her SugarFactory account and talks about how she regrets what she's done, feels terrible, etc. She also states in the journal that her parents paid for the suit of Kahuna.. Though, about two months ago, she went through and wiped her journals!
https://www.dropbox.com/s/q5lbpn8l9ex4kv3/gap%20in%20journals.png
You can see the gap from 8 months to 2 months... That was where the apology journal was.

I sent the initial note (and it sat and was ignored) before she posted the apology journal...her response came 2 days after the apology journal was posted.
https://www.dropbox.com/s/s9qg124dzjnzdce/I%20think%20we%27re%20ok%20now.png
I didn't follow up on March 1st...I should have, but I got busy and forgot. My bad.

First promise of a refund: https://www.dropbox.com/s/75539z51qucd1or/A%20doggone%20excuse.png

Still no refund: https://www.dropbox.com/s/ojlpat9r9kcsvm4/Oh%20I%20thought%20I%20already%20refunded%20you%20lol.png

Some time after that she posted a journal saying her bank account was compromised:
https://www.dropbox.com/s/40hugnuqqatogc9/bankaccount%20compromised.png
Blocked out people's usernames for their protection.

Then she posts a journal saying that she's going to a convention! Her bank account is fine now...
https://www.dropbox.com/s/g82thhxtwlpgvvp/So%20you%20can%20go%20to%20a%20con%2C%20but%20can%27t%20refund%20me.png
I decide that I'm done being nice. I lay down my expectations. It's now 6/1 and here's my A_B post, as promised.
https://www.dropbox.com/s/gl258dyq6vweitg/More%20unhappy%20people.png This also shows that there are other people unhappy with the situation. I blocked out all but tentacleluvgdss since she just made an A_B about Sugar as well.

The last note I sent her still remains unread from a month ago.
https://www.dropbox.com/s/srj5bdo8cvn0h8h/Unread%20note.png

I've also emailed Dragoneer about this, because more people need to come forth. Some people are still being very nice and waiting patiently, but some of us are sick of it.

EDIT: Immediately after submitting this post the second time (had to make a few edits) I had left a comment on her page stating I was making an A_B post she noted me, and sent me my refund of $85. I told her I would make this edit as soon as it was poste, but I would not remove the entry as she still owes so many people money.
Tags: artist-sugarfactory/kahuna., beware, resolved
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