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Hello, I apologize for all the trouble, but since this teenager went around buying adoptables and commissioning other deviantART artists and ended up:

a) either getting her parents' credit information hacked through PayPal
or b) possibly just getting a credit chargeback through stealing her parents' credit card

which has caused over 30 artists to receive $20 fees on top of chargebacks for whatever amount she "paid" after she received her digital goods. There has also been another commissioner going around with chargebacks because some $100 commissions didn't fit his taste and quality preference after he had received his commissions.

(Both of which is unfair to artists, I'd think.)

I am not one of the artists who got charged back, but I would like to know if there was a way to avoid these bad commissioners that mistreat artists? Some people have suggested Google Wallet because they do cover the sale of digital goods, unlike PayPal, who normally sides with the buyer since there is no proof of delivery with digital goods. Does anyone else know of any other payment options that cover digital goods for artists but is widely-used enough that even international customers can use it...?

I'm afraid of more artists getting scammed by flaky commissioners and would like to share the knowledge if possible. Thank you for your time.
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( 5 comments — Leave a comment )
Jun. 1st, 2014 08:48 am (UTC)
Use invoices, be clear and concise about what the commission is, details etc about what it is. Add your TOS and place in the invoice that the buyer agrees that they are paying for a digital work.

This is about the only way I know to do this.
Jun. 1st, 2014 10:31 am (UTC)
I've had some very positive experience with Squarecash. All your buyer needs is a debit card, and that's it. Sadly they don't allow the use of credit cards, so if your buyer has one that's out the window.

With any processor however, anyone can issue a chargeback via their bank. The important thing is to have a solid paper trail behind you to show the bank the charge isn't fradulent. Invoices, emails, etc. all of that helps build your case.
Jun. 1st, 2014 05:42 pm (UTC)
The problem with Square though is that they don't have a customer service line and will eject you from the building if you're a customer. They also hold funds over $2000 I think, and will only release them slowly.
Jun. 1st, 2014 04:01 pm (UTC)
If you're selling commissions for a good chunk of change, say... $50+; include the price of a CD and media mail S&H (WITH TRACKING) into your commissions, and burn/ship off the CD. Include in the CD your TOS once more, and a text file that states they cannot make prints or copies without artist permission.

Thus, a digital commission becomes a physical item. With tracking will show that hey its arrived.

Thus upon chargeback/claim you have your emails and papertrail ontop of a tracking number w/ proof of delivery. With paypal it seems they really LIKE the item of tracking numbers being like the ultimate proof.
Jun. 1st, 2014 05:04 pm (UTC)
Invoices do NOT stop chargebacks, unlike everyone seems to think they do. people say they help you win, but that is not true. I've been chargebacked 3 times by these mass chargeback artists and I lost all 3 times. Only one was not using an invoice.

oceandezignz uses a good way to stop this, but it's also a hassle for those who get a LOT of commissions.

They best was is just letting those who get scammed know that posting to AB is a good thing to do, and that'll warn others to avoid these people.
( 5 comments — Leave a comment )


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