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BlueWolfCheetah/Kayla's Kritterz

Who/Where: http://www.furaffinity.net/user/bluewolfcheetah/
http://kaylaskritterz.com/
What: $300 of faux fur with cigarette smoke smell
When: May 12 onwards
Proof/Explain: BlueWolfCheetah posted some images up on their FurAffinity gallery selling off their stock of faux fur (those have since been deleted since all the fur was sold, so I wasn't able to get screen shots of those). In total, I ended up buying $300 worth of fur from them. Emails one, two, and three detail what I bought initially ($255 invoice and payment). I bought an additional $55 worth of fur slightly later on their submission on FA (invoice and payment).

Their user page said that they had pets, which wasn't an issue as I also have pets. I received the fur a few days later, the second smaller shipment arriving shortly after. When I opened the fur however, I noticed all of it smelled like cigarette smoke more than a little bit. When I asked the seller if the furs came from a smoking household (which is something I've seen sellers warn about before out of courtesy), she said it did but the smoker's room was on the other side of the house and shouldn't be noticeable.

Communication up to that point was fairly quick, I'd get a response within hours if not minutes of my messages. After that response it took multiple emails from me and closer to a day/a day and a half to get a reply. When I told them that yes, there was a definite smoke smell to the fur and it was going to be unusable, all they said was to repeat that it shouldn't be noticeable, and maybe I should try to febreeze it or hang it up.

I replied back saying that I had tried that with no effect, and had to completely saturate the fur in baking soda and vinegar multiple times to get rid of the smell and wasn't happy with having to spend money on things that I had bought to fix a problem that I was not told about, and received no reply back. I sent another email asking for a small refund to help cover the cost of the cleaning supplies I had to buy, and have yet to receive a reply.

Edit: resolved, partial refund recieved
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Comments

( 87 comments — Leave a comment )
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celestinaketzia
May. 30th, 2014 12:06 am (UTC)
Hello! It appears that your post may have an error when it comes to dark layouts. Please copy and paste the text in a notepad and paste it back onto your post under "plain text". It should fix the issue.
marmalade0997
May. 30th, 2014 12:19 am (UTC)
I fixed it and resubmitted it, thanks for letting me know!
(no subject) - marmalade0997 - May. 30th, 2014 12:20 am (UTC) - Expand
(no subject) - celestinaketzia - May. 30th, 2014 12:30 am (UTC) - Expand
(no subject) - sableantelope - May. 30th, 2014 03:01 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 03:03 am (UTC) - Expand
(no subject) - bigblued - May. 30th, 2014 03:30 am (UTC) - Expand
(no subject) - celestinaketzia - May. 30th, 2014 01:11 pm (UTC) - Expand
funkicarus
May. 30th, 2014 12:09 am (UTC)
aw man, yuck city.
i agree the seller should either refund or at least be honest with their clients and admit their household has a smoker.

we shared an apartment BUILDING with a smoker, and it took me easily two years to get the cigarette smell out of all our clothing and fabric. tabacco stink does NOT die easy.
zippiner
May. 30th, 2014 12:16 am (UTC)
I agree with this.

I bought a fursuit head from a smoking household YEAARS ago and it took like.. At least 6 months to get the cigarette out smell aired out.

I wish I had been told, before purchase, that they smoked. I would have still bought it but I would have been prepared for the inside smelling so off. :C
(no subject) - marmalade0997 - May. 30th, 2014 12:21 am (UTC) - Expand
(no subject) - funkicarus - May. 30th, 2014 12:32 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 12:38 am (UTC) - Expand
(no subject) - funkicarus - May. 30th, 2014 12:43 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 12:47 am (UTC) - Expand
adzuki
May. 30th, 2014 12:29 am (UTC)
As an individual who is super sensitive to the smell of tabacco smoke, had I received a product that stank of it and there was no disclaimer, I would mail it back and demand a full refund.

Since you want to keep the product, I believe the person who sold it owes you money for the products you purchased to try to get rid of the problem.
marmalade0997
May. 30th, 2014 12:47 am (UTC)
I did think about mailing it back for a full refund, but by that point I had already washed some of it to try and get the smell out and was waiting to see washing had worked at all. Soaking it in vinegar and baking soda and then washing it with detergent a couple times and then letting it dry and spraying febreeze worked pretty well, so I figured it wasn't a complete loss.
anjel_kitty
May. 30th, 2014 12:39 am (UTC)
Ugh how disappointing! If you are going to sell fursuit stuff you have to ensure that you inform the customer of any possible contamination, including smoking. Faux Fur is a material that just gets saturated with just about anything around it so fast. Sorry to hear this happened to you
marmalade0997
May. 30th, 2014 12:49 am (UTC)
Yup :/. I've got a few local people that were wanting some of the colors and possibly tails that I make using it, and I've made sure to let them know. Some weren't interested, but a few were happy with my de-smelling job and will get some personal use out it at least.
(no subject) - anjel_kitty - May. 30th, 2014 01:06 am (UTC) - Expand
dinogrrl
May. 30th, 2014 01:01 am (UTC)
Any cigarette smoke anywhere near fur (or fabric, or anything else that is porous that the chemicals will not be easily eradicated from) is health hazard that needs to be disclosed from the outset. If I had unknowingly purchased fur from a smoking household, I'd be pretty livid because I can have anaphylactic reactions to cigarette chemicals and surprise! a whole box of said chemicals!

My personal health issues aside, I think sometimes people who smoke or live with smokers don't realize that to those of us who don't, cigarette smell is very very noticeable, even at minute concentrations.
Also, unless the "smokers' room" has a negative air pressure system set up, the smoke's gonna travel. And it travels far, with a loooong hang time.
marmalade0997
May. 30th, 2014 01:08 am (UTC)
Cigarette smoke gives me the worst headaches that last for-freaking-ever, so I get you on that part. Once I opened the box I had to keep it in the garage because just keeping it in the house was giving me constant headaches :/. It was not a nice surprise.

I've definitely seen other people warn when fur or parts came from a smoking household as well, which is why I was so surprised here.
(no subject) - dinogrrl - May. 30th, 2014 01:12 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 01:21 am (UTC) - Expand
(no subject) - epiceternity - May. 30th, 2014 07:45 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 01:12 pm (UTC) - Expand
(no subject) - mistresswolf - May. 30th, 2014 01:45 am (UTC) - Expand
violet_foxx
May. 30th, 2014 01:28 am (UTC)
marmalade0997
May. 30th, 2014 01:35 am (UTC)
That's awesome! I may have to try that out on a few of the more stubborn pieces.
(no subject) - shagpoke - May. 30th, 2014 02:54 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 03:00 am (UTC) - Expand
(no subject) - sepp - May. 30th, 2014 05:09 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 05:20 am (UTC) - Expand
(no subject) - sepp - May. 30th, 2014 05:27 am (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 05:29 am (UTC) - Expand
(no subject) - sepp - May. 30th, 2014 05:31 am (UTC) - Expand
(no subject) - shagpoke - May. 30th, 2014 03:45 pm (UTC) - Expand
(no subject) - epiceternity - May. 30th, 2014 07:50 am (UTC) - Expand
(no subject) - oceandezignz - May. 30th, 2014 07:59 am (UTC) - Expand
(no subject) - epiceternity - May. 30th, 2014 06:28 pm (UTC) - Expand
(no subject) - sapphistscot - May. 30th, 2014 08:29 am (UTC) - Expand
(no subject) - shagpoke - May. 31st, 2014 12:34 am (UTC) - Expand
(no subject) - kattotang - May. 30th, 2014 08:08 pm (UTC) - Expand
(no subject) - marmalade0997 - Jun. 2nd, 2014 08:00 pm (UTC) - Expand
(no subject) - hidden_kyuubi - Jun. 2nd, 2014 08:21 pm (UTC) - Expand
chronidu
May. 30th, 2014 02:09 am (UTC)
Yeah 'nother hyper sensory person here especially sensitive to things like smoke, I would have been livid had I received that much fur so saturated in the smell.

They should definitely be refunding at very least for the money you've had to put in to fix the problem.
timelapsedecay
May. 30th, 2014 02:15 am (UTC)
I completely agree with you- any smoke smell, even a little, should not be acceptable. They should also be warning ALL of their customers that their products come from a smoking home, across the house or not- still a smoking home :/

Communication up to that point was fairly quick, I'd get a response within hours if not minutes of my messages. After that response it took multiple emails from me and closer to a day/a day and a half to get a reply
I don't see the relevance of this part to the beware however. A day and a half is an extremely little amount of time to be waiting for correspondence, even if they were previously quicker. Things happen, people get pulled away from their systems.
marmalade0997
May. 30th, 2014 02:31 am (UTC)
I just found it a little strange how pretty much every message up to the point was answered within a few hours if not sooner, but as soon as I brought up any issue it took much longer. That could have been her being away from the computer, but every single other message was answered quickly (and not flat out ignored, in the case of my last messages).

Edit: I will agree that it maybe isn't all that relevant other than not getting replied to at all the last few messages. I'll go ahead and edit the main body.

Edited at 2014-05-30 02:45 am (UTC)
MOD COMMENT - kayla_la - May. 30th, 2014 02:53 am (UTC) - Expand
Re: MOD COMMENT - marmalade0997 - May. 30th, 2014 03:00 am (UTC) - Expand
(no subject) - timelapsedecay - May. 30th, 2014 03:01 am (UTC) - Expand
fuzibuni
May. 30th, 2014 03:59 am (UTC)
http://www.charliesoap.com/laundry_powder.html This stuff does WONDERS!! Wash the fur, let it soak, and do a double rinse. I've had it make old fur on a bodysuit that is 6 years old look like new. I use it on my daughter's cloth diapers too... If that tells you anything.
marmalade0997
May. 30th, 2014 04:06 am (UTC)
Great! So many good tips here, thank you so much.
familliaraver
May. 30th, 2014 04:03 am (UTC)
Not to play devils advocate but people who are used to being around cigarette smoke become used to the smell and really don't notice it. The person who sold it to you probably HONESTLY didn't smell cigarette smoke on the fur and really had no idea that putting it in another room of a house that contains a person who smokes inside the house would make the fur smell.

They probably stink of cigarettes too, and don't know it. I've been smoke-free since January and I can smell the thought of cigarettes on a person's brain. Either way, they need to find a way to make it right.
marmalade0997
May. 30th, 2014 04:07 am (UTC)
Yeah, I thought that as well at first, but even if they didn't notice it all they keep saying is that it shouldn't be noticeable, despite me saying that yes, it is noticeable.
(no subject) - familliaraver - May. 30th, 2014 04:00 pm (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 05:32 pm (UTC) - Expand
(no subject) - mistresswolf - May. 31st, 2014 09:39 pm (UTC) - Expand
(no subject) - spartanwerewolf - Jun. 1st, 2014 03:19 pm (UTC) - Expand
(no subject) - timelapsedecay - May. 30th, 2014 04:34 am (UTC) - Expand
(no subject) - breakspire - May. 31st, 2014 06:27 pm (UTC) - Expand
(no subject) - familliaraver - May. 31st, 2014 07:08 pm (UTC) - Expand
mazz
May. 30th, 2014 05:51 am (UTC)
Ugh when you asked if their was a smoker in the house it should have been obvious to them that the smoke smell is indeed noticeable.
timelapsedecay
May. 30th, 2014 07:15 am (UTC)
Or even from OP's usage of "reek" in their question
Like why even deny it if your client think it reeks?? Irresponsible
sapphistscot
May. 30th, 2014 08:46 am (UTC)
I bought a box of old MLP toys for customising off eBay which had sat in a box in someone's attic for years. They were described as having come from a smoking home, but I thought that since they'd been in a box in the attic for years, they wouldn't smell so bad. NOPE. Either the smell got into the box, or it hadn't dissipated in all the years they sat in the attic. Not that it mattered, since all the ponies got their hair (the main source of the smell) removed, swabbed with acetone, then soaked in and scrubbed with hot soapy water. But that's not an option for thinks like fur and fabric. Bottom line is that the smell gets into everything, and it lingers for years.

Also one of my flatmates got a Wii from her sister, who smokes a lot. You know how a Wii is usually white? This one (and the controllers!) was pale yellow-brown. Yick.
marmalade0997
May. 30th, 2014 01:09 pm (UTC)
I'm definitely lucky that while everything stunk like smoke, there wasn't enough to stain anything thank goodness. If it had I would have definitely returned it. That's just gross.
(no subject) - mistresswolf - May. 31st, 2014 09:42 pm (UTC) - Expand
kestral_kitsune
May. 30th, 2014 04:57 pm (UTC)
I ran into a fur at the comic convention I went to last year and it was obvious that they were a smoker, I hadn't realized until I hugged the dude and after hacking my lungs out for a minute he asked if I was okay. When I mentioned I'm allergic to cigarette smoke he apologized about it. He said he normally had a little sign on his badge that he's a smoker to be careful in hugging him. but the sign got lost.
morti_macabre
May. 30th, 2014 05:37 pm (UTC)
That's really considerate of him! I'm allergic to cigarette smoke too. :c
(no subject) - kestral_kitsune - May. 30th, 2014 09:49 pm (UTC) - Expand
(no subject) - marmalade0997 - May. 30th, 2014 05:55 pm (UTC) - Expand
(no subject) - spartanwerewolf - Jun. 1st, 2014 03:54 pm (UTC) - Expand
(no subject) - kestral_kitsune - Jun. 1st, 2014 05:15 pm (UTC) - Expand
girlomega
May. 30th, 2014 07:58 pm (UTC)
OT
I've used Zero Odor for about five years now and I highly recommend it to anyone with pets or who live with smokers/otherwise smelly situations (being one of those people myself).

Seriously, it's amazeballs.
arinaca
May. 30th, 2014 10:00 pm (UTC)
My partner bought that bear plush she was selling, as soon as he opened the box I could smell it from about a room away. Cigarette smell is the worst :C pretty sure she doesn't have listed anywhere about living with a smoker. For now the bear is shut in another room with the window open so hopefully it airs out - that was about a week ago and it's still pretty strong.
marmalade0997
May. 30th, 2014 11:56 pm (UTC)
So I'm not the only one with issues then :/. Did you let her know?
(no subject) - arinaca - May. 31st, 2014 07:53 am (UTC) - Expand
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