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Need an advice about shipping originals

Hello, thank you for your comments on my previous question, they helped me a lot! And I need an advice again. Here is a short story.

In 2010, I found out what ACEOs are, and started collecting cards, trading with many artists. Some people saw my drawings and were interested in commissions too. One girl contacted with me on local furry site, and asked about a commission. I was paid for it, drew it, and then asked her for her mailing address to ship the original of this card. She said she didn't really trust post service, though I usually ship 1st class. She said we may meet sometimes and I give her the card (she's living in a small city near mine).

2010 was my first year in university, and I had more spare time. I contacted her in 2011 or 2012, and she said she did't want the original, she abandoned her fursona and art too. OK... I was pretty upset, because I put much effort in this artwork, and it was one of my popular drawings.
In 2013 I made my art page in social network, and she wrote me PM shortly after this, asking about original - she wanted it again! Though she said she was not interested before.

This year, I organized ACEO trading game on local furry site (I selected random pairs and gave a month to finish a part of trade). And randomly it turned out that she was my partner... She was the only one who didn't draw her part of trade... (I drew mine). She didn't write me anything about getting this card or her commission.

So, here is my question. I don't have ToS yet, but I want to write them soon. Do you specify how long you keep the original art for commissioner, if he/she doesn't provide the address or doesn't communicate with you about shipping? What do you write about originals? And should I keep this card because I waited so long and she didn't even try to get it?

I really don't want feel like I'm hanging in some kind of limbo, waiting for the commissioner to meet me IRL (I'm very busy now, so it's very hard and not comfortable for me) or provide the address. Sometimes I want to keep the picture, or sell the original, and it's uncomfortable for me if commissioner can't decide does he/she wants the picture or not...

P.S. Sorry if there are some Grammar mistakes.

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( 12 comments — Leave a comment )
May. 27th, 2014 07:50 pm (UTC)
I don't have any specific clauses, but in my opinion if the customer doesn't want the original shipped to them after the commission is finished, that's the end of story and I personally won't hang onto it or ask later about it.
I mean I'm not going to burn the image the next day, but wanting the art shouldn't be that big of a decision that the customer would need to flip and flop about it for too long.
May. 27th, 2014 07:54 pm (UTC)
Oh and in your case, I'd just let the image go. They've had plenty of time to contact you to meet up or give their address.
Jun. 27th, 2014 12:06 pm (UTC)
Thank you for your opinion! (And sorry for being late with an answer. I'm more reader here ><").

P.S. Now this person is ignoring my PMs where I'm asking about art trade (I organized ACEO trading game on local furry site, she was my random chosen partner for trade and didn't finish her half). Now she ignores my messages.
May. 27th, 2014 08:17 pm (UTC)
Generally always state that unless otherwise mentioned/specified, originals are not shipped out.
IE if they want them, they must make arrangements and include shipping in fee and alert me.
May. 27th, 2014 08:36 pm (UTC)
I think that once they've said they don't want it and it has been a year then it is too bad for them if you've gotten rid of it. At my tailor shop I have a terms of business printed on customers receipts and on a sheet posted at the till that says I will only keep items for 60 days. After that I will donate it to charity.

I am actually sitting on one thing that has been here since September last year. I've phoned the guy many times since then and the last time he was like "I will be right down to get it!" That was like a month ago. I am going to toss it up on a freecycle website or something. Strange that he wouldn't come for it, since he paid for it to be done already.
May. 28th, 2014 02:33 pm (UTC)
He's waiting for you to get rid of it so he can bitch you out.

At least that's been my experience.
Jun. 27th, 2014 12:03 pm (UTC)
Thank you for sharing your experience ^.^ (And sorry for the late answer). Now I think that I really must write ToS as soon as possible, though I draw small commissions and not so often.

P.S. Now this person is ignoring my PMs where I'm asking about art trade (I organized ACEO trading game on local furry site, she was my random chosen partner for trade and didn't finish her half). Now she ignores my messages.
May. 27th, 2014 10:00 pm (UTC)
I keep digital files for 2 months, that's it. it's stated in my TOS as well. I'd just state something like that for originals as well.

If they don't want it mailed, then they don;t get it. Simple as that. You shouldn't have to meet up with someone because they're afraid of the post.
Jun. 27th, 2014 12:14 pm (UTC)
Thank you! Good reason for me to write own ToS. %3

I can't get my own commission from other artist (for a while...), because she also wants to meet me. v___v And we both are busy persons.
May. 28th, 2014 12:16 am (UTC)
In my TOS I have a three month window for deciding if you want shipping, or pieces may be re-sold, given away, or scrapped. I realized at one point I was holding pieces for two to three years, which was getting ridiculous.
May. 28th, 2014 05:23 am (UTC)
Because I live in Australia I have put in my TOS that I won't send singles/one image commissions to a person out side of Australia. It is just to expensive to warrant it.
I really don't do traditional work, and digital work I keep for 5 years. So I would keep traditional for that time period. This length of time is what people here expect things to be kept for? Like legal documents and contracts so I just do that.
(Deleted comment)
Jun. 27th, 2014 12:32 pm (UTC)
Actually, my commissioner was afraid not of corrupting the picture by mail carrier, - she was afraid of not getting the letter at all. XC Cause sometimes it happens too. :/ But I usually ship 1st class and letters are protected (and use cardboard too!). Anyway, she refused to have business with mailing service.
( 12 comments — Leave a comment )


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