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Commissioner Beware: Chocho

WHO: Chocho

WHERE: Furaffinity

WHAT: Full body / Full color / Background piece ($100) paid for & charged back.

WHEN: May 3rd to Present * EDIT: May 17th

PROOF: http://puu.sh/8IzSP.png
http://puu.sh/8IzUj.png
http://puu.sh/8IA56.png
http://puu.sh/8IAcl.png

EXPLAIN: I was contacted by Chocho on May 2nd using my Google Docs form to request a commission. I responded on May 3rd with a request to invoice. They said they currently didn't have access to a desktop, so I sent them my e-mail to send the information to. It is worth noting that the last name of the client and the last name on the account were the same, so I accepted the payment without worrying too much. ***I understand now that this should have been a red flag and I will now enforce/refund any money given to me outside of invoices, no exceptions.***

I had been a bit later than anticipating to respond to them with a sketched piece on May 9th. The next day, they issued me a chargeback and I did not realize until this morning (May 11th).

My Terms of Service outlines that I only issue half-refunds after the sketch is completed, unless the client contacts me with more information. Instead, they simply charged the money back and I was out $112 (as I xfer my funds to Canadian Dollars.) So I spent $12 CAD to give someone a sketch! I refunded the transaction in full, noted my policies in the refund details, and sent them on their way. I know paypal has iffy policies on art-transactions and do not have the patience to argue with them about $50.

I was going to wait a period of time before I sent this beware to get a response, but due to the nature of the transaction, I figured I should submit this as soon as possible. My best guess is that the client may have dishonestly used a family paypal or credit card to issue the funds and the family member issued a chargeback after not recognizing the charge. I do not anticipate being refunded $50, nor do I expect to be contacted again, so this is a general beware that I do not expect to be 'resolved'.

I have updated my Terms of Service and my own personal policies to reflect that I am an invoice-only artist to avoid any future issues such as these. I know this is ultimately my own fault.

Thank you for reading.

---------

Edit May 17th 2014:
Here is my e-mail correspondence with Chocho to try and resolve the issue:
http://puu.sh/8Pttt.png
The latest note being sent to me May 12th.

These journals went up on their page in the past few days (language):
http://puu.sh/8PtmI
http://puu.sh/8PtmX

The short version is that they bank card was stolen and money was spent on it.
I'm not sure why they linked their college courses as a reason for not having money (if it was stolen).

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Comments

( 41 comments — Leave a comment )
Page 1 of 2
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lovelesskiax
May. 17th, 2014 06:08 am (UTC)
My friend also did a lot of traditional art for them and got a charge back of 90$ as well, they did it to a lot of people. :C
I hope you get the money back somehow!
wuvvumsoc
May. 17th, 2014 03:44 pm (UTC)
You think someone with a history of chargebacks would get their paypal account frozen?
(no subject) - lovelesskiax - May. 17th, 2014 04:52 pm (UTC) - Expand
whoop_zi
May. 17th, 2014 07:33 am (UTC)
Yikes! I try not to preemptively block people when I see them here but they seem like bad news. https://www.furaffinity.net/journal/5759480/ They seem pretty immature judging by this journal, too. T:
vauvakolibri
May. 17th, 2014 10:35 am (UTC)
Yeaaaah wow. It doesn't seem they have any interest on trying to fix the situation at all.
(no subject) - dragontripmon - May. 17th, 2014 04:23 pm (UTC) - Expand
(no subject) - porin_dishes - May. 17th, 2014 04:27 pm (UTC) - Expand
(no subject) - ljmydayaway - May. 17th, 2014 05:53 pm (UTC) - Expand
(no subject) - fenris_lorsrai - May. 17th, 2014 09:52 pm (UTC) - Expand
ext_2271815
May. 17th, 2014 08:30 am (UTC)
They did the same to me for a $25 YCH . I am sorry It happened to you at the same time , I'm glad I didnt do to much work on it before she took the money back
silv3x
May. 17th, 2014 09:21 am (UTC)
Their journals seem very rude, and answers to you are also immature.
Beware well warranted, it's defitintely not a person to work with. :|
yarbro
May. 17th, 2014 05:27 pm (UTC)
"N if u wonder y i have bad grammar..... 1 im not trying to have correct grammar.. 2 i have grown up and still live in kentucky... around here people sound sothern lol we dnt talk like everyone else lol deal with it "

I know this is off topic but I want to point out- If the artist want to write that way- that's fine, that is her freedom. I am not the best writer either and I have difficultly reading. I would not do business with her for lack of clear communication. But to make an excuse saying "That is how the locals talk and write" is applauding; when they don't.

That is one of the examples but reading the rest of her journal posts- she is very difficult to have sympathy toward her. She make excuses left and right.

I hope this get resolved quickly OP. And you are a saint though this- I would handle it more cold.
criu
May. 17th, 2014 05:36 pm (UTC)
Haha, yeah. As someone born and raised in Texas (a very "sothern" state), that had me cringing. My English teachers would have her ear had she said that in one of my classes!

Good luck, OP! Unfortunately, it doesn't look like she'll be remorseful for this so you'll need all the luck you can get.
quartzzpup
May. 17th, 2014 07:29 pm (UTC)
This happened to me too, with $100 worth of chargebacks.
And the only commission I accepted in a long time that I did not use an invoice for!
celestinaketzia
May. 17th, 2014 09:49 pm (UTC)
You can still get a chargeback filed against you on an invoice.
(no subject) - quartzzpup - May. 17th, 2014 09:58 pm (UTC) - Expand
(no subject) - porin_dishes - May. 17th, 2014 10:27 pm (UTC) - Expand
(no subject) - celestinaketzia - May. 17th, 2014 10:31 pm (UTC) - Expand
(no subject) - teekchan - May. 19th, 2014 01:09 am (UTC) - Expand
(no subject) - 0acorn0 - May. 19th, 2014 08:58 pm (UTC) - Expand
(no subject) - teekchan - May. 19th, 2014 10:44 pm (UTC) - Expand
kitefeathers
May. 17th, 2014 10:05 pm (UTC)
I like how they are all like 'im frum kenturky this is how weh all tak'.

Uhmm I've been to very rural areas of Kentucky and nope.
thaily
May. 17th, 2014 11:07 pm (UTC)
Also, an accent is not an excuse for how atrocious their spelling and grammar is. I have a Dutch accent and my English is readable.
I can't believe they're in college.. O_o
(no subject) - kattotang - May. 18th, 2014 01:22 am (UTC) - Expand
mactonight
May. 17th, 2014 10:47 pm (UTC)
They won a YCH from me for $40 and did a chargeback a few days later. Luckily I'm not too far into their commission and can just continue drawing in different characters.

I should have known not to trust them after they won my YCH auction the first time and then told me they already spent their money.
_spookyfox
May. 18th, 2014 02:28 am (UTC)
this person sounds incredibly young, younger than the age on their profile. perhaps they used a family member's card and got caught?
porin_dishes
May. 18th, 2014 07:38 am (UTC)
That is my best guess, personally. :/
(no subject) - wuvvumsoc - May. 19th, 2014 12:31 am (UTC) - Expand
kayla_na
May. 18th, 2014 03:27 am (UTC)
Beware well warranted, preemptively blocking. Holy shitznit
alpharaye
May. 18th, 2014 11:29 am (UTC)
:c Not cool.
And not a good idea to post all your personal info in the form of a college schedule.
SRSLY.

Makes me sad this is a Ky rep.
We really don't all speak like that.

*edited for typo*

Edited at 2014-05-18 11:29 am (UTC)
oreo_septim
May. 18th, 2014 03:50 pm (UTC)
I actually refused service to this person recently after they bid on an auction of mine because I saw they had a previous beware here that was unresolved. At the time I felt a bit bad because the beware was old and I thought (naively) that maybe they could have changed since then, but now it looks like I dodged a bullet. I really hope you and the other people they charged back against can get things resolved and get compensated for your work :(
porin_dishes
May. 18th, 2014 04:44 pm (UTC)
I had seen that beware and thought the same thing but went through with it. Good on you for sticking to your guns! And thank you. It would be nice, but at this point, I'm already marking it off as a loss.
(no subject) - hidden_kyuubi - May. 18th, 2014 04:51 pm (UTC) - Expand
cranked_mutt
May. 19th, 2014 06:38 am (UTC)
Sadly, this is all a lie from her.
She's notorious for scamming at this point, and she's done this with SO many people.
Now, How do I know that she did?
Because she uses different excuses for each victim as well as the fact.
PLUS, How would the people who "stole" her card, knew about her Furaffinity account, password and everything?
She used to also have an extremely long list of: "Art she's waiting for" With the usernames of the artist's she's scammed. But recently took a LOT of the usernames off.

I keep up with her often, and she's even complained about the art that she bought and wanted me to "recreate" for basically free. Which is NOT how the art-world works.
And as soon as I gave the price of 75$ she backed off, and yeah. This is all so upsetting to see. Especially to the community.

Edited at 2014-05-19 06:44 am (UTC)
deathjingle
May. 19th, 2014 07:25 am (UTC)
Chocho had also purchased a YCH here from me. (Purchased May 1st) They sent the payment (Also claiming they were not at a desktop and sent it via moble) and I had completed the sketch and sent that out to them. They then did the reversal and got their money back because paypal considered the item "virtual or intangible" and was unable to dispute it.

I did not talk to them at all while the dispute was going and even two days -after- they put in the reversal, they emailed me stating "Everything look good" like nothing was wrong or going on.

I have screenshots and captures of everything if proof if needed, but seriously do not work with them. I'm just one of many that she did this to.

Edit: I'd also like to note that I talked to Chocho through email and not through notes, and the paypal and email address that I spoke to them through matched completely. I have high doubts that it was a stolen card and the purchases were unauthorized.

Edited at 2014-05-19 07:35 am (UTC)
whoop_zi
May. 19th, 2014 10:28 pm (UTC)
man, so many people are coming out with this stuff in this beware alone, definitely going to avoid this person!
lemurcharlie
May. 23rd, 2014 11:52 am (UTC)
Yep, they did a chargeback against me as well around the same time, for 30$ (of course, since I couldn't dispute this chargeback I lost more than that due to the settlement fee) to be honest I don't want to do a commission for them anymore, I just want them to pay me the settlement fee I was charged and be done with it. But they probably won't.

I'm sad to see this has happened to so many people, I just got over a very nasty chargeback issue last month (for art I had ALREADY finished no less), I'm so tired of people doing this to artists.

I wish it were easier to figure out which commissioners are going to ruin your life and which ones actually just want a commission so this wouldn't be so stressful all the time

there is unfortunately no way to protect yourself against charge backs if you are selling digital artwork. Even doing invoices, they just don't care. They will not help you at all. If you are selling traditional art however, and have a shipping (tracking) number, then you can probably win the disputer, digital goods sellers like me are pretty much screwed though. Every unfair charge back I've ever had in the past has been impossible for me to dispute because I don't have a tracking number to verify the product got to the customer. I'm pretty much at the mercy of the buyer at any given time and it's an awful feeling if you really let yourself think about it.
hidden_kyuubi
May. 24th, 2014 11:23 am (UTC)
Any way if you've sent it to their notes, make them send you their paypal info first for invoicing so ti shows it's that person, and also show a screenshot of them saying how they got the art and liked it or whatnot?
(no subject) - deathjingle - May. 25th, 2014 09:46 am (UTC) - Expand
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