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WHO: BooPeep on FurAffinity (also macaron and cupcakesheep on FA)

WHERE: http://www.furaffinity.net/user/boopeep

WHAT: Traditional art piece.

WHEN: Initial contact, conversation/agreement, and transaction on February 27, 2013; inquiry by me and response/extra art offer on August 15, 2013; contact by me requesting solid timeframe of one more month on January 19, 2014; response, image of free art, and last personal contact on January 20, 2014; journal post by artist on March 5, 2014. Overall, roughly one year and one month to date.


PROOF: Commission journal -
http://i.imgur.com/HDWqdp7.png
Emails - http://i.imgur.com/gBrC1hp.png
http://i.imgur.com/66CaMb1.png
http://i.imgur.com/ghNfESB.png
http://i.imgur.com/fyVJeLj.png
http://i.imgur.com/ZjvNRRK.png
http://i.imgur.com/wpKEMsN.png
http://i.imgur.com/a9Bahqd.png
http://i.imgur.com/GJ1Hent.png
Invoice -
http://i.imgur.com/edK2MDd.png
http://i.imgur.com/fxEJjv7.png
Payment receipt email from PayPal-
http://i.imgur.com/F0UMaOP.png
http://i.imgur.com/M695DRJ.png
PayPal record -
http://i.imgur.com/suHTzwu.png
http://i.imgur.com/HlyUJPR.png
Journal update -
http://i.imgur.com/Wk9JVvQ.png
Free art -
http://i.imgur.com/G4q8d5p.png
Note: I left their email unedited in the journal screenshots because they have it posted freely on their FA page, but I did block it out or partially block it out in other screenshots.

EXPLAIN: All of our contact has been over email. I asked about a commission in February of last year, and the details were agreed to by both the artist and myself. I paid up front. I asked about the art in August of last year, wondering if I had missed seeing an email or missed seeing it posted somewhere (though I was not upset about the timeframe whatsoever). The artist apologized for being slow and offered free art in addition. I asked about the commission again in January of this year, asking for it to be done at the end of February so that the timeframe would have been a year (I wanted to suggest a solid date because I hadn't gotten word from them at any point unless I messaged them first). The artist messaged the next day in agreement and showed me the free art (which is lovely), but I have not heard from them since. The artist did post a journal on FA in early March saying that life was getting in the way of their deadlines, but did not contact me after the agreed date passed by. The artist has kept a presence up online consistently throughout this time period, including taking new commissions and posting completed work.

Note: to be clear, the artwork that BooPeep has sent me an image of is the free artwork offered in August, not the original two-character piece agreed to that I paid for. I have also not received either piece in person.

I probably should I have asked about the status more often, but I don't like to pressure people I commission and have not had an issue before even when I have had lengthy waits. I would expect the artist to update me when they are ready, rather than for me to nag and make a nuisance of myself.  Still, I grant that it might have been worth asking more than twice. I also realize I should have been more firm, and that I should probably not have accepted the extra art in August (though again, I was not upset at the time).

Honestly, I don't care one bit how long a commission takes, and would have agreed to wait far longer if the artist had been up front with me or had contacted me at all. If I had received an email or note that said something like, "Hey, I'm sorry but I'm stressed and can't do this, can we work something out?" I'd be all for that, or even just a friendly, "I'm sorry I haven't contacted you!" I'd be forgiving.
What is bothering me here is not the lack of art or loss of money, but the lack of proactive communication on BooPeep's part. I would just like to be updated personally - not have to fish for updates, not be vaguely hinted about in a journal I might not have seen. I am also very disheartened that they seem so ready to message me as long as I contact them first.

To reiterate, this is about poor communication, not about time and lack of artwork/lack of refund.

Edit: BooPeep has emailed me regarding a refund. http://i.imgur.com/5Bj3zn4.png
Edit 2: I have received a refund http://i.imgur.com/BRs46nt.png
I have removed BooPeep's Tumblr accounts/extra FA accounts from the post (as requested by the artist); I included them originally and should not have as they are not business-related. I apologize for including them in the first place. http://i.imgur.com/EMK5xt9.png

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Do not go after persons posted about here, by leaving comments on their art pages.
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Comments

( 11 comments — Leave a comment )
n
Apr. 2nd, 2014 04:10 am (UTC)
Boo IS a full-time student, and things tend to get buried when she has classes, which is why you don't see her actively advertising for commissions presently. And whatever digital work she's posting up is from her backlog.

But don't be scared to e-mail her at all, especially if you've got a commission pending with her, she isn't the sort to be bothered by that. As long as you keep her in the loop, there isn't much to be missed out on.

A lack of communication can be the fault of both parties, so if one half isn't stepping up, be the half that does?

It looks like you last attempted to contact her in January? Try shooting her an e-mail anytime to hear back from her.

Edited at 2014-04-02 04:10 am (UTC)
rut_de_leu
Apr. 2nd, 2014 01:37 pm (UTC)
BooPeep has been accepting new commissions and customs and posting them for months; it may be backlog now, but wasn't for the entire year.
I am bothered that I need to keep the artist in the loop at all. The artist should be keeping me in the loop. I have been the half that steps up throughout the process and I do not feel comfortable about that.
Being a busy art student definitely gets my sympathy, don't get me wrong, but I hadn't been contacted personally about that except in reply. There was no proactive communication about problems on the part of the artist.

BooPeep has emailed regarding a refund and I will edit to include that.
n
Apr. 2nd, 2014 10:14 pm (UTC)
To be quite frank? Going over your email records /w her, she has responded to every single inquiry you've given her.

It really looks like you made no effort on your end. It's a sour situation, I'm sure, but it could have been a worse turn-out. This isn't to offend you, it's just an observation from going over this.

There's a massive gap from February to August. Even if the medium is something the artist does not take on often, I would have been inclined to at least ask about my commission two months in without seeing anything about it? It was a lovely gesture that she made a second piece for the wait, but why wasn't that your go-ahead to be a little more firm with her?

You got a refund, meaning she wasn't out to scam you or didn't keep your money hostage. You may not have asked for one, but the fact of the matter is, you really should have been more proactive in contact, even if she was not.

It just doesn't make sense to me why you wouldn't even bother with at least ONE e-mail until six months from the initial commission inquiry?
kayla_la
Apr. 2nd, 2014 10:28 pm (UTC)
I'm confused. Why is it all on the commissioner to keep in contact.. ?

I understand she's your friend (or so it sounds?) and you want to defend her, but there's no reason she couldn't have been pro-active as well, and no amount of 'well you could have...'s really changes that. I also doubt she would want you in here telling the commissioner everything is their fault for not keeping in contact enough when they were the only one attempting to do so, by the sound of it. If an artist had my money and couldn't even bother to update me every couple months, I'd be pretty miffed, as well.

Nobody's saying she's a terrible person, just not as on top of communication as she should have been. Please try to take a step back and look at it objectively, rather than 'this person is attacking my friend'. Friends aren't exempt from making mistakes.
n
Apr. 2nd, 2014 11:27 pm (UTC)
Friend or no, I can't wrap my head around of it?

It just makes no sense to me in general.
kayla_la
Apr. 2nd, 2014 11:28 pm (UTC)
Similarly, I can't wrap my head around your point of view on it. That's just how it goes, I suppose.
rut_de_leu
Apr. 3rd, 2014 12:09 am (UTC)
I addressed both my own communication (why I chose to not message often, and that I probably should have anyway) and what I am upset about (I do not feel scammed; I am not upset about the wait on its own; I am not upset about the money). I'm not sure why you're bringing these up.
I made a mistake in not messaging more often, but I should certainly not have been the only party thinking to message *at all* - that is the issue here.
jemindra
Apr. 5th, 2014 03:18 pm (UTC)
IIRC, she used to play a game called Furcadia, you could catch her on there but not too sure if she logs on as much as she used to.
sigilgoat
Aug. 22nd, 2017 09:45 pm (UTC)
As this user has received their refund, is it ok to mark the issue resolved?
celestinaketzia
Aug. 22nd, 2017 09:47 pm (UTC)
Got it!
sigilgoat
Aug. 22nd, 2017 09:49 pm (UTC)
Thank you! :D
( 11 comments — Leave a comment )

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