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Sorry for asking two questions, but one's as a commissioner and one's as a seller.

I'd say about a month ago I saw somebody was having a sale on FurAffinity and paid them for a flat-colored piece. Sadly I have no evidence because they deleted the submission it was on and we never talked VIA notes.

Since then, they haven't done a single commission and keep doing personal artwork. They post a lot about exams and then being extremely tired or emotionally unstable... Then will do a liveSTREAM of personal artwork. They also keep posting about commissions being open and new deals, despite not actually working on any commissions. I think people have asked them how commissions are doing because she'll post stuff like "I'm too tired to work today".

I woke up this morning ready to write a note asking for a refund and saw that they posted about their mother passing away in the night. Now I'm not too sure if it's a good time to ask about my commission.
--

My second question has to do with selling.

I make fursuits and have about 5-7 on my commissions list at the moment. However I do have periods where I want to draw and don't feel inspired to work on fursuits at all (which is happening right now).

A customer who hasn't even paid me for their commission yet (and I haven't started on it) keeps PMing me stuff like "Why do you keep working on artwork when people have paid for their fursuits?"

Is it okay to take a break for a week or two and then go back to commissions?

Thanks.
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Comments

( 33 comments — Leave a comment )
puppetmaker40
Mar. 24th, 2014 03:47 pm (UTC)
Just from my first thoughts on both of these so you are getting the visceral reaction.

1) I would give it a week or so before asking for the refund unless you did it through paypal, then I would do a charge back within the time frame allowed esp. since there is no evidence that the transaction existed but don't let it go over the allowed refund time.

2) Do you have hard deadlines on things? If so those are the time frames you must meet in order to stay in business. One also has to be careful about how one is perceived here. Do you meet deadlines in a timely fashion? Do you get your work done in a timely fashion? If so then don't worry about one person who hasn't even put down money on your product. If this is bothering you, might want to do some self evaluation of why it is bothering you so much.

I meet most of my deadlines and if I don't I make sure that the other party knows why and the revised timeframe of when they can expect their puppet/doll/mask/costume.
dinogrrl
Mar. 24th, 2014 04:33 pm (UTC)
1. Even if what the artist is posting is true, which would be a terrible situation for them, it's not your issue. Whether or not a family member has passed away, the artist still needs to be in contact with you, even if just to say "Hey I've had some really bad things go down, I need to go on hiatus for a bit to take care of stuff." You are perfectly within your rights as a paying customer to send them a note asking the status of your commission. I would give them a chance to at least respond, but it may be easier to ask for a refund and give them a chance to get themselves back in order before approaching them commission-wise again. Like the other commenter said, if you paid through Paypal, don't let their chargeback time frame slip past you, but yeah, at least give the artist a chance to respond to you before taking that step.

2. That customer sounds a bit demanding, yeesh. I'd tell them that you'll notify them as soon as you've begun work on their piece, please be patient. :}

It's fine to take a bit of a break every now and then, so long as it's not interfering with your overall completion timetable, or making you miss deadlines. Sometimes a change of pace is needed in order to clear your mind. If it's really bothering you, though, maybe just do even one small thing a day on the fursuits to keep progress moving forward at least a tiny bit--like, tonight, cut out one piece of fabric. Tomorrow, cut out another piece. I find that if I can do a little bit at a time to slog through my artist/writer's block, progress won't completely stagnate on me, and eventually I'll work past the block and start zooming along again.
snobahr
Mar. 24th, 2014 06:06 pm (UTC)
Totally only my opinion, and based only on the information given, with a dash of my own previous experiences in situations similar (but otherwise utterly unrelated) to yours.
  1. If the flat-coloured piece you paid for has some manner of emailed receipt (like from PayPal) or record of transaction somewhere else online, screencap it. Email that screencap to the artist, with a polite message along the lines of asking, "Do you remember this sale about a month ago? I'd like to know if you've started mine. If you haven't, I would like to cancel my commission and request a refund. If you have started, could you please show me a work-in-progress?" No need to bring up observations of recent livestreams and others' comments. Keep it calm, professional, non-accusatory, polite.
  2. "A customer who hasn't even paid me..." [nagging at you] - this is why I put the very thorough preface on my reply. Frankly, my response to somebody who has requested work but has not sent money, and nags me about my workflow is, "Thank you for your interest in commissioning me. At this time, because no money has changed hands between us, I must cancel your request." And take him off the list, and probably not let him return to it within the next year... while getting the other stuff dealt with.


Edited at 2014-03-24 06:07 pm (UTC)
(no subject) - fenris_lorsrai - Mar. 24th, 2014 06:56 pm (UTC) - Expand
laughsatthunder
Mar. 24th, 2014 07:16 pm (UTC)
I copy and pasted your little message into a note for them. I'm expecting to get a giant rant in return or something, but it's getting out of hand.
snobahr
Mar. 24th, 2014 07:32 pm (UTC)
If the person gets all Ranty McRanterson at you, nothing says you can't Block, and go on with your life.
laughsatthunder
Mar. 24th, 2014 07:41 pm (UTC)
Oh, but how would I get my money back?
(no subject) - snobahr - Mar. 24th, 2014 07:45 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 07:45 pm (UTC) - Expand
(no subject) - snobahr - Mar. 24th, 2014 07:47 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 07:53 pm (UTC) - Expand
(no subject) - blekarotva - Mar. 24th, 2014 08:39 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 08:42 pm (UTC) - Expand
(no subject) - kyotosorae - Mar. 24th, 2014 08:49 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 08:58 pm (UTC) - Expand
(no subject) - kyotosorae - Mar. 24th, 2014 09:09 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 09:11 pm (UTC) - Expand
(no subject) - blekarotva - Mar. 24th, 2014 08:56 pm (UTC) - Expand
(no subject) - laughsatthunder - Mar. 24th, 2014 09:00 pm (UTC) - Expand
(no subject) - oceandezignz - Mar. 24th, 2014 09:10 pm (UTC) - Expand
(no subject) - blekarotva - Mar. 24th, 2014 09:11 pm (UTC) - Expand
(no subject) - celestinaketzia - Mar. 24th, 2014 10:58 pm (UTC) - Expand
celestinaketzia
Mar. 24th, 2014 06:23 pm (UTC)
1. I wholeheartedly second what Snobahr suggested as a way to formulate the note. The artist may not even feel up to getting to commission work after losing a parent, so maybe it would be in both parties' best interest to just refund and go.

2. I'm sorry nope. This isn't a sketch commission or a simple art piece. This is a fursuit. They're sending up red flags by nagging you before you've even started. I would cancel and just run while you can. If they're this demanding at one week or two of you not working like a machine on fursuits (that they haven't even paid for!), they may only get worse.
(no subject) - fenris_lorsrai - Mar. 24th, 2014 07:10 pm (UTC) - Expand
laughsatthunder
Mar. 24th, 2014 07:17 pm (UTC)
Re: Dealing with blocks
We've had snow here for WEEKS (twice as much as the normal here in New England) and I think this will help me very much. I want to go outside so badly now that the weather is nice!

Thank you.
(no subject) - fenris_lorsrai - Mar. 24th, 2014 08:43 pm (UTC) - Expand
wuvvumsoc
Mar. 24th, 2014 11:35 pm (UTC)
Re: Dealing with blocks
I am originally from New England as well and I heard it's been a real hell. Down south it got unusually cold as well, but I know the feeling of the cold really keeping you indoors and unmotivated.
(Screened comment)
oceandezignz
Mar. 27th, 2014 02:00 am (UTC)
Mod Note
I'm going to be screening this because the OP of this post was asking for advice and did not actually out you at all anywhere in here.

Secondly, your attitude is wholly atrocious, calling the OP a child and the like? Not cool in the least, even with your situation.

Lastly, asking for advice about an anonymous person (or someone that was anonymous til you outed yourself) is not unprofessional in the least.
laughsatthunder
Mar. 27th, 2014 02:11 am (UTC)
Re: Mod Note
Not too sure if it's okay to be replying to a Mod's note.

They did copy and paste that into a note and sent that to me as well. I'm not phased, but I don't really know what to say/do at this point. I just want to move on.
Re: Mod Note - oceandezignz - Mar. 27th, 2014 02:29 am (UTC) - Expand
Re: Mod Note - laughsatthunder - Mar. 27th, 2014 02:35 am (UTC) - Expand
(Screened comment)
Re: Mod Note - oceandezignz - Mar. 27th, 2014 03:22 am (UTC) - Expand
Re: Mod Note - laughsatthunder - Mar. 27th, 2014 03:25 am (UTC) - Expand
( 33 comments — Leave a comment )

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