WHAT: Head commission. Basic toony kitten head built off of an outsourced Resin base (pre-cut and hinged)
WHEN: Purchased in May 2013, Shipped February 18th 2014
Terms of service: http://i.imgur.com/aUR4uyn.jpg
8. In my terms of service, it specifies that we have a warranty on all of our products to fix or adjust them for free.
9. Here, she tells someone I told her that I would not fix her head nor did she trust me to fix it for reasons I’m unaware of. http://i.imgur.com/TeRJall.jpg
EXPLAIN: Instead of asking me or even telling me to fix these things (which it states in my TOS that it is covered by my warranty for construction flaws, It also states that I have the right to refuse service, which I am promptly setting in place after this uproar), She neglected to go a professional route but instead, decided I am not to be trusted so, I’m assuming to this nature, would not allow me to fix these things.
She also claimed that I had tried to scam her out of shipping money. This accusation was on a previous post she deleted before I could screen cap it but here is how it actually happened:
She is now saying that I owe her a free head. It’s ridiculous to say the least and I am not the only one who was held to invisible expectations. I’m posting this so that anyone who deals with her can either know what to expect or decline her commission all together.