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Hi, A_B. I'll cut right to the chase: I contacted an artist for a commission in 2013, and the details were worked out July 14 (2013), which was when payment was sent to the artist. I didn't hear or see anything from the artist for a while, so I contacted them again on January 31 (2014); they got back to me on February 7 and said they'd forgotten and offered a refund and other things, as well as offering to finish it within a month; and that was totally fine with me. I responded saying I didn't need a refund or any of the other things they offered, just the finished image would be perfect.

They haven't clicked on that note, but they have uploaded other things to their account since I sent it. I'm starting to get an inkling of bad vibes here; it would be easier on both of us if I canceled it, right? Am I being too impatient, or should I try a little harder to get the artist's attention? I understand a lot of artists who do commissions are very busy and get a lot of notes/messages/emails, but the lack of communication is making me nervous. Is it worth trying to cancel and ask for a refund at this point, or is this just something I should go ahead and chalk up as a loss and move on?

Advice would be greatly appreciated. Thank you!

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( 8 comments — Leave a comment )
Mar. 2nd, 2014 08:58 pm (UTC)
Lack of communication is always a huge red flag for me =(
Mar. 2nd, 2014 09:08 pm (UTC)
I don't think you're being impatient at all.

It's a bit of a quandary, as you've already declined the refund. But, the artist has already admitted to losing track of your commission once before, and now has ignored your note for three weeks. I think it'd be reasonable to send them another note setting a definite deadline for having the piece done, or an update, or whatever you decide on, and if they cannot do that, you'd like to cancel and take the refund. If it's possible to put a title on the note so the artist can easily see it, I'd definitely use that. "Commission Deadline/Refund" or something along those lines, hopefully that would get their attention.
Mar. 2nd, 2014 10:50 pm (UTC)
I'd send them another note saying you changed your mind and you'll take them up on the offer for a refund it can be short and quick "Hey, just wanted to let you know I decided to go ahead and take you up on the offer for a refund, can we discuss when this will take place?". If they're uploading and such on the page but not reading their note maybe a polite "hey I sent you a note, have you had a chance to read it" as a shout might help.
Mar. 3rd, 2014 02:54 am (UTC)
Yeah, it's a bit rude when note's get unread. If that fails, leaving a shout on their page, or commenting in a journal may get their attention.

On an unrelated note, I've got a similar situation with another artist and put up a post. Anyone know how long the approval process takes for posts, and if notification is sent if the post isn't approved for any reason?
Mar. 3rd, 2014 03:36 am (UTC)
It varies a lot, depending on the complexity and length of the post, and how busy us mods are (we don't get paid to do this after all, we all work day jobs). Usually a couple days on average, but if a post is complex and requires discussion, it can take a week or so while we try to coordinate our schedules.

Assuming you linked a real email account, you should get a notice if a post with rejected and it'll include why it was rejected and what you need to do to fix it. Hope that helps!
Mar. 3rd, 2014 03:41 am (UTC)
Ah, okay. Thanks!
Mar. 3rd, 2014 05:23 pm (UTC)
As a rule of thumb, I feel that when an artist offers a refund one should take it, as it's not always a gesture done out of politeness, but sometimes the artist can regret accepting the commission for whatever reason or feel like they cannot complete it and may wish to get out of the transaction but don't want to seem 'rude' by forcibly refunding.

You're definitely not being impatient, and it wouldn't hurt to inform them that you've changed your mind and want your money back.
Mar. 12th, 2014 08:02 pm (UTC)
Thinking back on it I think this was probably the reason.

Thanks for your input, everybody. I sent another note a week ago and left a shout on their page today... hopefully that will get their attention and this whole thing can be over.
( 8 comments — Leave a comment )


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