Hi, A_B. I'll cut right to the chase: I contacted an artist for a commission in 2013, and the details were worked out July 14 (2013), which was when payment was sent to the artist. I didn't hear or see anything from the artist for a while, so I contacted them again on January 31 (2014); they got back to me on February 7 and said they'd forgotten and offered a refund and other things, as well as offering to finish it within a month; and that was totally fine with me. I responded saying I didn't need a refund or any of the other things they offered, just the finished image would be perfect.
They haven't clicked on that note, but they have uploaded other things to their account since I sent it. I'm starting to get an inkling of bad vibes here; it would be easier on both of us if I canceled it, right? Am I being too impatient, or should I try a little harder to get the artist's attention? I understand a lot of artists who do commissions are very busy and get a lot of notes/messages/emails, but the lack of communication is making me nervous. Is it worth trying to cancel and ask for a refund at this point, or is this just something I should go ahead and chalk up as a loss and move on?
Advice would be greatly appreciated. Thank you!
They haven't clicked on that note, but they have uploaded other things to their account since I sent it. I'm starting to get an inkling of bad vibes here; it would be easier on both of us if I canceled it, right? Am I being too impatient, or should I try a little harder to get the artist's attention? I understand a lot of artists who do commissions are very busy and get a lot of notes/messages/emails, but the lack of communication is making me nervous. Is it worth trying to cancel and ask for a refund at this point, or is this just something I should go ahead and chalk up as a loss and move on?
Advice would be greatly appreciated. Thank you!
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It's a bit of a quandary, as you've already declined the refund. But, the artist has already admitted to losing track of your commission once before, and now has ignored your note for three weeks. I think it'd be reasonable to send them another note setting a definite deadline for having the piece done, or an update, or whatever you decide on, and if they cannot do that, you'd like to cancel and take the refund. If it's possible to put a title on the note so the artist can easily see it, I'd definitely use that. "Commission Deadline/Refund" or something along those lines, hopefully that would get their attention.
On an unrelated note, I've got a similar situation with another artist and put up a post. Anyone know how long the approval process takes for posts, and if notification is sent if the post isn't approved for any reason?
Assuming you linked a real email account, you should get a notice if a post with rejected and it'll include why it was rejected and what you need to do to fix it. Hope that helps!
You're definitely not being impatient, and it wouldn't hurt to inform them that you've changed your mind and want your money back.
Thanks for your input, everybody. I sent another note a week ago and left a shout on their page today... hopefully that will get their attention and this whole thing can be over.