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Advice

A while back I took a collab commission with another user. My line art, their colors. All previous collabs with this person had gone swell. I received the info, and completed my half. I sent the note from the commissioner plus my lines to the other artist, and I received an OK to continue from the artist. I left it at that.

Months go by and I found the line art again, so I noted the commissioner and asked if they ever got the finished image. They had not. I asked the artist about it and they said I never sent the lines or the info, which was wrong as I made sure via Skype they had them when I finished.

The commissioner told me they tried to contact the other artist in December and got a very rude response, and heard nothing from them since.

I triple checked I sent everything off and assured the commissioner I had, and asked if there was anything I could do to make it up to them. They declined.

I have since asked the artist for updates with no responses. I have also asked the commissioner if they got anything, to which they said no as well. The other artists has not made any effort to contact them.

The other artist is doing personal and other commission work.
They also made no attempts during the months to ask me for the line art and info, despite claiming I never sent it.
They have not replied to me at all.

Im not sure what to do.
I feel bad about it, but the commissioner has declined anything from me when I offer.
How long should I wait before contacting the artist again? How firm should I be?


Thanks for the advice, but I actually didn't need to use it. They gave me the finished image and I sent it off to the commissioner.

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Comments

( 10 comments — Leave a comment )
thaily
Feb. 26th, 2014 10:05 am (UTC)
I'm assuming they got paid their half, and they're obviously resistant to doing the work they were paid to do; I'd say contact them right away and be firm.

If they refuse to cooperate, finish the customer's image and put an A_B up about this other artist so we can avoid them.
teekchan
Feb. 26th, 2014 05:50 pm (UTC)
Yes, payment was made when the image was bought.

I cannot complete it as the coloring styles are so vastly different. I do cell shading. Im sure the image was bought because of the other artists type of shading. I can offer it though.
taekwo_kitty
Feb. 26th, 2014 11:02 am (UTC)
I think, double check with the commissioner first and see if they want you to confront the other artist or keep waiting. If they want you to say something, then confront with proof of previous sending, resend, and demand they hold up to their half. If they refuse, artist beware the crap outta them. If the commissioner would prefer to wait a little longer, then don't worry about it for now. It's their money and they can wait years of they want, just hold on to screencaps to show later that you fully fulfilled your half and that you complied with their desires.

Regardless, don't collab with the other artist anymore. They clearly are unable to be professional about it.
slinkslowdown
Feb. 26th, 2014 11:09 am (UTC)
+1 to all of this.
cyiakanami
Feb. 26th, 2014 01:01 pm (UTC)
2nd this.
ryunwoofie
Feb. 26th, 2014 04:51 pm (UTC)
Perfect answer.
teekchan
Feb. 26th, 2014 05:49 pm (UTC)
It's been MONTHS. I don't want it to tarnish my name. I contacted the commissioner once I realized the other artists wasn't doing their half and told them I'd keep them updated.

They shouldn't have to hunt them down, I don't think. I'll ask the commissioner if they want me to keep trying, but the artist is ignoring me at this point I believe.
oceandezignz
Feb. 26th, 2014 06:03 pm (UTC)
If you gave the client proof you did your half; its not going to hurt -you-. You did what you were paid to do; the collaborating artist is the one who is the issue here.

The fact you even are trying to make it right to the client ought to show them you actually care.
taekwo_kitty
Feb. 26th, 2014 06:15 pm (UTC)
I think as long as you show them you did your half, your name shouldn't be tarnished. It is not your fault the other artist isn't keeping up their end. I mean, it's not really your fault for teaming up with them. Since you had teamed up with them before with no issues, the you had no reason to suspect anything would go wrong. No one can say you were false advertising or anything like that.Anytime a person commissions an artist there is a risk that they may never get the product. As long as you did what you agreed to in a timely manner, you have upheld your end of the contract. I think offering to finish the piece yourself is actually going above and beyond since you wouldn't be getting paid for it.

As long as you do what you can to satisfy the customer and uphold your end, then I see no reason to worry about your name being tarnished.

I agree they shouldn't have to hunt them down, but neither should you. No one should have to hunt down anyone to get what they paid for. You are a victim in this situation as much as the buyer is since your reputation and your creditability is being put at stake by no fault of your own.
tealmoonxiv
Feb. 26th, 2014 06:15 pm (UTC)
Yuck, a beware should be posted.
( 10 comments — Leave a comment )

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