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Advice - Not Happy with Physical Item

Hi A_B,

I bought a handmade keyring from an Etsy seller internationally. When it arrived, the workmanship was a bit shoddy - the cutting round the (meant to be jagged edges) of the pieces seemed to extend into the piece itself, which I felt might make the item a bit weak on those areas. However, I didn't mention anything to the seller and the reviews of the item were positive.

The keyring was two parts, and I gave one half to my partner as a gift. However, the other day they showed me that their half had broken along one of the areas I thought might have a weakness due to the cutting. I contacted the seller about this and I felt their reply was quite rude - saying they don't offer refunds or replacements, that they can "of course, can be broken with lots of wear and tear. They're not indestructible, and I definitely don't claim them to be." I'm a bit annoyed by this as I certainly don't expect them to be indestructible, but not to break after only a few months of regular use!

They have suggested that the resin on the keyring is heatable and I can try fixing the keyring in the oven, but I'm just a bit annoyed they're essentially brushing the durability issue under the rug, so to speak. Any thoughts? Is this expected wear and tear on an item?

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Comments

( 16 comments — Leave a comment )
vauvakolibri
Feb. 25th, 2014 12:08 pm (UTC)
It's hard to say whether it's expected since we can't see the damage and it's impossible to know if the two months of use had some accident that wasn't noticed at the time (so I can understand if the seller is skeptical), but I'd definitely let the seller know about that the issue could be improved by changing that part or the keyring (unless you already did).
Also you can always contact Etsy about the problem and see what they say, depending if you feel it's worth it.
kalimalian
Feb. 28th, 2014 06:25 am (UTC)
I don't really want to take a photo of the item in case someone recognises it as the artist's. It's hard to describe the issue that was already present with the keyring :/ I did see the version I bought is a newer version, as the old version of that keyring would sometimes break in the post on the way to buyers, but the seller just seems very adverse to any constructive criticism of the keyring. I do feel there's still an issue with the way that they're making it, but...if they won't listen to me....

I'm more annoyed because it was a Christmas gift to my partner, and now their gift is broken through no fault of their own other than using it for its intended purpose. Kinda sucks.
zackfig
Feb. 25th, 2014 12:47 pm (UTC)
I had a resin keychain that was a gift from a friend, until it started to chip at the edges and get scratches on it -- decided not to use it anymore less I end up destroy the gift.

So, the seller has a point, just sucks at getting that point across -- granted, knowing myself, I'd probably word the later half the same way.

Sorry I cannot offer any real advice. =/

Edited at 2014-02-25 12:48 pm (UTC)
kalimalian
Feb. 28th, 2014 06:26 am (UTC)
Thanks for replying though - every contribution helps! :)
teekchan
Feb. 25th, 2014 05:15 pm (UTC)
Most (etsy bought)charms and keyrings I have gotten have broken within a month. Handmade/self made items are not as strong.

How long is 'a few months'? If you had an issue with the item you should have brought it up as soon as you got it.
kalimalian
Feb. 28th, 2014 06:29 am (UTC)
But for a keyring, surely there's an expectation that it is made in such a way that it can hold up to everyday use for a reasonable amount of time?

The item was a Christmas gift, so it's now 3 months since I got it and gave it to my partner. And yes, in retrospect I should have, but hindsight is 20/20 and all that. As I mentioned above, the older version of the keyring in question had issues being broken on arrival to buyers according to comments made by the seller, but it seemed these issues had been resolved in the new version. I do think there are still issues with the way the seller is manufacturing it, though, but they don't seem to want to hear that (despite me being very polite about wording it to them).

I don't think there's any way I'm going to get any resolution I'm particularly happy with, unfortunately. But, I thought I'd post here anyway for some other people's opinions.
teekchan
Feb. 28th, 2014 05:34 pm (UTC)
If someone came to me 3 months later and started talking about errors in an art commission, I'd be pretty angry. That's a long time to bring something up.Of course the maker doesn't want to hear it. To them it likely just sounds like you're fishing for freebies, no matter how polite.

Obviously we don't know what the item looks like or how it's made. Small parts can make things more fragile, what it's made out of can, how the design is done. I treat all handmade items as extremely fragile unless the maker states it should last X length of time or withstand X amount of beating before breaking.
breakspire
Feb. 25th, 2014 10:38 pm (UTC)
things sold as keychans really should be able to stand up to abuse, because their intended life in pockets and purses can be quite rough. I sell resin cast keychains, myself, family, and friends have been using them for years with no damage. so resin things CAN stand abuse, within reason

I would say leave honest feedback ratings on the items but it sounds like you already have?

though it's hard to judge on what else you should do without seeing the items and damage
kalimalian
Feb. 28th, 2014 06:30 am (UTC)
Exactly my thought, though apparently that's not shared by the seller. I don't think three months is a good lifespan for a keyring, personally.

I haven't left feedback yet as I'd hoped I could resolve things with the seller first, but it doesn't seem like I'm going to get a resolution both of us will be happy with.

As I posted above, I don't want to take a photo of the item in case it identifies the seller.
kalimalian
Feb. 28th, 2014 06:34 am (UTC)
And apparently on Etsy you only have 60 days to leave feedback. So there's that. Sigh.
breakspire
Feb. 28th, 2014 09:26 pm (UTC)
ah, that's new
ryntha_doghare
Feb. 26th, 2014 12:58 am (UTC)
2cents: I don't think a few months is an unreasonable lifespan for a handmade keyring. Er, disclaimer that I don't make keyrings nor buy handmade ones.
kalimalian
Feb. 28th, 2014 06:30 am (UTC)
My thoughts exactly :/
tealmoonxiv
Feb. 26th, 2014 06:11 pm (UTC)
Sticking it in the oven doesn't seem safe.
kalimalian
Feb. 28th, 2014 06:31 am (UTC)
I'm very hesitant to do so just in case I wreck the damn thing. My partner was thinking of sticking it together with epoxy but I know it's going to look broken regardless and I'm such a perfectionist.
tealmoonxiv
Feb. 28th, 2014 06:15 pm (UTC)
I was actually thinking about how people actually use separate ovens for resin than cooking because of harmful fumes.

I don't know how much an already cured object would give off though.
( 16 comments — Leave a comment )

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