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WHO: FA under the names of StarFruitStudios/SugarFactory now using alias Kahuna./Kahunaotter(on twitter)

WHERE: http://www.furaffinity.net/user/starfruitstudios/
http://www.furaffinity.net/user/sugarfactory
Now operates under this account: http://www.furaffinity.net/user/kahuna./


WHAT: Fullsuit of Premade character Osiris

WHEN: Started Late July 2013 to current date

EXPLAIN:

PROOF: First Contact and payment details : https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.18.01.png
Payment Made and DTD discussion: https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.18.24.png
Asking for an update : https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.14.52.png
Questions about measurements: https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.15.29.png

EXPLAIN: In July I contacted Starfruitstudios about a premade character she had for sale. http://www.furaffinity.net/view/11077600/
We discussed a total of $500 for a plantigrade suit that had a tentative due date of October 10. I sent her $400 on July 16, 2013 via Paypal. https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.18.12.png

Over the next few weeks she posted progress pics of another suit she was working on ahead of mine. I mailed my DTD and a pair of shoes to her in the first week of August. I would occasionally get notes or messages from her about her progress. Everything seemed fine at this point. She began posting ads for other suits she was interested in making because she needed to make rent.

In September communication was a bit lax because she claimed she was traveling(to Vegas) and was working on a few art projects that were due on her other account SugarFactory. In the beginning of October I was working hard on a new con here in Arizona and needed to focus on getting some suits done for the con. I sent her the remaining amount due + shipping via Paypal and she asked for neck measurements : https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.15.17.png

Con went by and the deadline was not met, however as stated that was a tentative due date and I was not really in any rush for the suit. On October 30 she sends a note stating that the DVC parts have not come in, that her order was forgotten, and if I was interested in fleece parts instead. https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.15.39.png

This is the last time I heard back from her. In fact she never read the note, or any other notes I would send from here out.  https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.17.17.png

I left shouts on both pages several times just simply asking her to get back in touch with me. During November she posted on SugarFactory that she had lost her job, and I felt bad so I left her alone for a few weeks. Again in December she posted that she was sick and that she would start refunding people she owed money too in a few days. During this time several other customers where leaving shouts on her page about their commissions.

Sugarfactory page shouts: https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.17.30.png

In January she had not answered any of my notes or shouts on either account. At this point I figured if she had lost her job and was sick, that pretty much I wasn't going to get my suit or my money back.

I was recently contacted by another user, who wishes to remain anon, that she was operating under a new account Kahuna. on FA: http://www.furaffinity.net/user/kahuna./
Also Operating under twitter user Kahunaotter :https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.39.49.png

She was still taking commissions, and had even commissioned another fursuit maker during this time. I also found out that I wasn't the only person she owed commissions too. On her DA page were shouts about unfinished or owed refunds : https://dl.dropboxusercontent.com/u/267151734/Screenshot%202014-02-12%2017.42.08.png

So here's the basics:
-I commissioned her in late July for a fullsuit. Paid $400 up front
-Communication was good and she was posting pics of another fursuit ahead of mine
-Giant Sale http://www.furaffinity.net/view/11539093/ several pieces of fur that were being used for my commission and DJ Partial
-Communication gets spotty in September
-Final payment is sent early October due to AFC duties
-End of October, claims DVC parts have not arrived
-Communication ceases in November, claims to have lost job and being sick
-Creates new account Kahuna. on FA on November 13, 2013
-No communication in December, January, or early February

Honestly, there is no suit at this point. I guess I was too nice and let too much slide on this one. I would like a refund of at least $400, since if she can prove that she did purchase the fur and DVC parts, the $145 I paid in October would cover that.

Again, I know I am not the only one she owes refunds or art too. She constantly wipes her shouts off her pages(most recently wiped LunaCattas shouts off her Kahuna. page), claims to be under control of her notes, doesn't respond to questions and provides no proof. I'm sure she used the commission money she received for her new fursuit that is currently being made by AutumnFallings.

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 7 comments — Leave a comment )
arphalia
Feb. 21st, 2014 04:01 am (UTC)
MOD NOTE
Wanted to mention I found proof that sugarfactory is kahuna. to clear up any potential issues. Each mention their birthdate, which was the same. Also, same art posted under both names:

From sugarfactory's FA - https://www.dropbox.com/s/u0grf1ec4zupe6y/sugarfactoryrickie.png
From kahuna's Twitter - https://www.dropbox.com/s/m0yyz9j48hzspxh/kahunaotter-rickie.png

norsepaw
Feb. 21st, 2014 08:18 am (UTC)
Re: MOD NOTE
That is just mean of them. Hope they learn running away will only cause more problems for them.
marmalade0997
Feb. 21st, 2014 04:53 am (UTC)
I've been waiting since late September for a ref sheet collaboration between sugarfactory and another artist. I've had minimal contact with them, despite sending notes asking about the progress. All of my notes that I sent to both artists were only ever answered by the other artist as well. It looks like sugarfactory hasn't even read the notes I sent to them.
doggiy
Feb. 21st, 2014 05:35 am (UTC)
Oh my... I'm really disappointed to hear all of this, I don't have much advice (other than to make people aware of their account hopping), but I hope it clears up soon.
honeykinkajou
Feb. 21st, 2014 02:49 pm (UTC)
I'm also owed art (or a refund) from sugarfactory. I don't know if I should make another entry or just add on to this one. I've never had to post on this site before.

I ordered a $30 badge, paid for on April 25, 2013. In August I sent her a note, gently reminding about it, and she replied saying "I actually didn't have you on my list for some reason..you have been added and your commission will be started today."
Any notes I've sent since then have been ignored. One asking for a refund sent Dec 8 remains still unread today. :(
daecerto
Feb. 22nd, 2014 12:34 am (UTC)
pretty disappointed to see so many people waiting for work from her. I've commissioned her in the past and the transaction went wonderfully smooth and timely.

Hopefully everything becomes resolved soon.
( 7 comments — Leave a comment )

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