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Advice needed: Deadlines being "missed"?

I'm in such a rut and really worried.

I spent $150 on a taxidermy commission. The artist isn't brand new and has taken on commissions in the past. I asked that it would be done in time for March back in January and it's nearly the end of February and I have yet to see any work done. I haven't asked for WIPs, but they have only uploaded new things that they're trying to sell.

Every time I ask for progress, however, there's always an excuse: The snowstorm (which is understandable, I was effected as well), a needle breaking, and worst of all, not wanting to start work on the commission until they get their own personal materials in the mail to work on their own separate piece.

I'm so confused. They're trying to guilt trip me into waiting for them to finish their personal piece before starting on mine.

What can I do at this point?

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Comments

( 13 comments — Leave a comment )
mazz
Feb. 18th, 2014 01:48 am (UTC)
They should not be waiting to work on your piece until after they do a personal piece, that's just bad behavior.
I'd ask them to show progress of your work or give you a full refund.
teekchan
Feb. 18th, 2014 05:22 pm (UTC)
In this specific case, I agree, but in general I do not. if I put off personal images and solely worked on commissions I;d go insane.
mazz
Feb. 18th, 2014 05:23 pm (UTC)
Oh I don't expect artists to blow off personal work but waiting to even start a piece with a deadline because they want to wait for materials for a personal piece is bad business. Personal art needs to be done for sanities sake, but I did just mean that sentence in this particular case. ^^
tomoyoavalon
Feb. 18th, 2014 02:01 am (UTC)
I'd gently, but firmly remind them of the deadline that was agreed to. Also ask to see a WIP, no matter what state it is in. Let them know it will be disappointing if the commission is not done by that time and that you will request a refund. If they can not provide a WIP, then is the time to ask for a refund. If the deadline is missed, then they will have broken the contract and that you will be entitled to a full refund, anyway. It is not fair to you that they are putting a personal project ahead of your commission when the deadline is so close and they have had quite a bit of time to work on it up to this point.

*Edited for wrong icon*

Edited at 2014-02-18 02:06 am (UTC)
nakoothetauren
Feb. 18th, 2014 04:00 am (UTC)
Sounds like you still have enough time to make a paypal claim?
I'd suggest mentioning it and wanting to cancel if no progress is shown.

Idk I get really really freaked out and worried when the paypal deadline is looming. So what I've suggested might be an over reaction?
sbneko
Feb. 18th, 2014 04:56 am (UTC)
Could we get a screencap of where they say they won't start until being able to do their own piece/waiting on the materials for it? It helps to have proof, but I'd also be curious to see what the wording of it is.
kayla_la
Feb. 18th, 2014 04:58 am (UTC)
To tack onto this, since this is an advice post, if the OP wishes to comply with this request, make sure you keep any identifying information out of the screencap.
laughsatthunder
Feb. 18th, 2014 05:54 am (UTC)
A couple of days went by before this was posted-

The girl doing my commission has posted a public WIP, but has a snarky attitude about her work now.
She said she's going to "aim for" sending out my commission in time for my deadline date, but if it's missed then she can't make any promises.

I don't feel comfortable posting any screenshots just yet... I have a feeling she'll get it done eventually.
duster
Feb. 18th, 2014 07:09 am (UTC)
I know who this is and yyyyeah, this behavior isn't really new for them. They've kinda made a habit of putting personal projects and friends before others.

I'd emphasize the deadline. They're pretty flippant about it and a deadline isn't something you go "ehhh maybe I'll get it idk." A deadline is part of the agreement that you made.
wolf_goat
Feb. 18th, 2014 10:14 am (UTC)
I also think I know who this is and I know someone who was just screwed about on a deadline by them. Not surprising as this is I believe, as has been said, a habit. It took said friend of mine mentioning paypal and refunds to get the artist's butt in gear.
laughsatthunder
Feb. 18th, 2014 03:18 pm (UTC)
Ohhhh no.

I've seen them post commissions in the past (or at least, they told me they were commissions...) so I thought it would be okay. I wonder if when they sell individual pelts and tails, is it this bad too?

It's been 4/5 days since I was last contacted about any of it. The last note I got on the 14th was:
"That's no problem, I thought you wanted to see one done first is the only reason I was doing mine first.
I'm soaking his little head now and should be able to attach the skull today once he soaks a few hours. I'll also be able to set the ears.
The sewing will have to wait until I get a needle, but that should only be a day or two.
I'll have pictures up of him this evening if he's dry enough."
tealmoonxiv
Feb. 21st, 2014 05:53 pm (UTC)
A needle breaking?
That's such a lame-ass excuse. Why the hell wouldn't you have more needles?
laughsatthunder
Feb. 21st, 2014 06:00 pm (UTC)
Kinda wondering the same thing.

She posted a photo of it finished (or so I thought) and then told me "he still needs to be sewn and weighted but he will be done by next week and ready to head to you :)"

Um, okay?
( 13 comments — Leave a comment )

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