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Trouble With a Customer

It's been a month or so since this event took place, but considering I was steamed up enough about it to completely remake my TOS, I would say I still need some advice with how to handle it.

I do adult commission work over on FurAffinity, and I am usually witness to repeat customers. One particular customer, who enjoys adult art of copyright characters, has really gotten on my nerves. They had me do a full digital commission while in stream, and did not mention in his description that the character was a copyright character (his links also weren't all working, so if he supplied a reference that was recognizable to me as a copyrighted character, I probably would have said something.) I didn't actually find out until AFTER I had done the work and posted it, and that sort of annoyed me. This is a minor problem that I simply shrugged it out on, but he got worse soon after.

Upon completion of a VERY adult artwork of a copyrighted character, I sent him the finished work, as well as a smaller resolution work for him to post to his account with linkage back to me. Because I wasn't comfortable with posting the image, I asked him nicely to post the smaller resolution work only, and to keep the large image for his own personal archives. He proceeded to throw what I can only compare to an adult temper tantrum, going so far as to say that I was "neutering" the work and that I was being unfair. He very much wanted to post the larger image, and insisted that other artists he had commissioned had let him post the large image. I told him that because I wasn't comfortable with the material in the commission (I had already gently told him before that copyright characters beyond Pokemon/Digimon/generic weren't my thing and there was a strong possibility that I would not be posting them to my gallery) and because it was my work, I requested that a smaller size be posted so that I wouldn't be seeing a big version of art that I wasn't comfortable being linked to me all over the internet (previous commissions I had done to him had ended up on "adult toon" sites in a matter of days.) He hasn't so much as talked to me since (we used to chat casually on Skype) and has not been a repeat customer.

I got so steamed about being treated in such a way after delivering a decent piece to him that I entirely rewrote my TOS to include a segment about dictating the size of art posted to galleries other than my own when I wasn't comfortable posting them myself. Looking back I am still upset about the situation, but I wanted to see what you guys thought. Was my action correct? Should I have done something different?

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Comments

teekchan
Jan. 23rd, 2014 04:30 pm (UTC)
I'm going to be 'that person' and say; If it was not in your TOS that he could not post the full size, then he can post it. If it was, he is in the wrong.

sushiandpie
Jan. 23rd, 2014 04:43 pm (UTC)
no no, thats a completely fair statement to make! at the time it was not in my TOS, because it wasnt something i had even thought about. if he ends up posting the large size there isnt anything i can do about it, and i wouldnt want to re-engage at this point anyway to dispute it. however, i have gone back and completely overhauled my TOS, and there is a specific segment in there about uploading my art, so i am pretty sure i've covered my bases now. i just needed someone to come along like that to see what i needed to improve upon!

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