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Trouble With a Customer

It's been a month or so since this event took place, but considering I was steamed up enough about it to completely remake my TOS, I would say I still need some advice with how to handle it.

I do adult commission work over on FurAffinity, and I am usually witness to repeat customers. One particular customer, who enjoys adult art of copyright characters, has really gotten on my nerves. They had me do a full digital commission while in stream, and did not mention in his description that the character was a copyright character (his links also weren't all working, so if he supplied a reference that was recognizable to me as a copyrighted character, I probably would have said something.) I didn't actually find out until AFTER I had done the work and posted it, and that sort of annoyed me. This is a minor problem that I simply shrugged it out on, but he got worse soon after.

Upon completion of a VERY adult artwork of a copyrighted character, I sent him the finished work, as well as a smaller resolution work for him to post to his account with linkage back to me. Because I wasn't comfortable with posting the image, I asked him nicely to post the smaller resolution work only, and to keep the large image for his own personal archives. He proceeded to throw what I can only compare to an adult temper tantrum, going so far as to say that I was "neutering" the work and that I was being unfair. He very much wanted to post the larger image, and insisted that other artists he had commissioned had let him post the large image. I told him that because I wasn't comfortable with the material in the commission (I had already gently told him before that copyright characters beyond Pokemon/Digimon/generic weren't my thing and there was a strong possibility that I would not be posting them to my gallery) and because it was my work, I requested that a smaller size be posted so that I wouldn't be seeing a big version of art that I wasn't comfortable being linked to me all over the internet (previous commissions I had done to him had ended up on "adult toon" sites in a matter of days.) He hasn't so much as talked to me since (we used to chat casually on Skype) and has not been a repeat customer.

I got so steamed about being treated in such a way after delivering a decent piece to him that I entirely rewrote my TOS to include a segment about dictating the size of art posted to galleries other than my own when I wasn't comfortable posting them myself. Looking back I am still upset about the situation, but I wanted to see what you guys thought. Was my action correct? Should I have done something different?

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Comments

eveshka
Jan. 23rd, 2014 03:56 am (UTC)
I'm going to Go There and be the blunt one and outright ask.
He played dirty pool (giving you references that didn't work with all the various ways you can Google up a source image these days reeks of avoidance) so why do you think he wouldn't do the same with image size and posting? (After all, he's posted your work to "adult toon" sites in the past. Not exactly the best track record for playing by the rules, IMHO.)

I don't really think you -can- dictate the size of the image that the buyer can post on the internet; once they have purchased the art, they can post it in as high a resolution as they wish from what you gave them. (You can ask politely and hope.) I do think, however, you can adjust your TOS to include the following:
1. If reference links do not work, it will not be drawn at that time.
2. Adult artwork of copyrighted characters will be on a case-by-case basis, and limited to your comfort level, not the commissioner.

sushiandpie
Jan. 23rd, 2014 04:02 am (UTC)
oh! he doesnt post the adult art to other places, it just ends up there courtesy of people who scrape FA and other places for that sort of thing and repost them to conglomerate sites. sorry i didnt make that clear.

thats a really good idea with the TOS, i do have something like the second adjustment, with a clause that reads i am not usually comfortable with copyrighted character porn and you will need to ask me about it before commissioning me. the first should definitely be added, thanks!
eveshka
Jan. 23rd, 2014 04:04 am (UTC)
Ah, gotcha. Sorry about that... the way I read it made it seem as if he had posted them himself.

Still, the lack of working references rubs me the wrong way, as if he knew and somehow wanted to skirt your preferences.
sushiandpie
Jan. 23rd, 2014 04:07 am (UTC)
i dont honestly know if that was a maliciously planned event, and considering i WAS streaming it i suppose he could have said at any time that it was a copyrighted character, and i know that if he had i would have remembered because i would have put the breaks on REAL QUICK and asked him more specifically about it.

he's the type of guy who is incredibly good natured, but if you go an inch under that layer he's a stinker who just tries to sweet-talk you into stuff you wouldn't normally be comfortable with.
eveshka
Jan. 23rd, 2014 04:09 am (UTC)
Ah, yes. I try not to let that type re-commission me. They just aren't worth the time and stress, I find.

Working references would have solved a good bit, I fear.
trunchbull
Jan. 24th, 2014 07:06 am (UTC)
actually, legally, the artist can dictate what size is allowed to be posted on any gallery. The artist here did not do the commission as a work for hire [ i am assuming], and thus did not give the rights of the art over to the commissioner. If the artist states they do not want the artwork posted in a certain resolution without permission, the commissioner is obligated to adhere to the artist's demand. If not, they can rightly not post it at all.

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