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I need advice on this. I'm not sure what to do.

I have a customer who paid me for a bodysuit two years ago. I have consistently asked for measurements in order to make the suit, but they haven't gotten back to me. Contact is sporadic via skype and email. Half the time my emails bounce. They always say they don't want to take the measurements on their own and that they feel unsure about the process. I've given them really detailed instructions as well as a measurement chart and example images. They confirmed receiving that email.

I've offered a refund, but they don't want one--plus I have the matching fur which is hard to find nowadays. What to do? As some on this community might remember, I have previous bewares (now resolved) due to lost contact because of my depression. I don't want to keep waiting and then get depressed again and be unable to complete the work when they do provide measurements.

I want to be as responsible as possible and prevent future slip-ups. I've stopped taking commissions, but having this bodysuit on my list is holding me back from being able to devote my time and space to other (personal) projects. 

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Comments

syrusb
Jan. 9th, 2014 10:29 pm (UTC)
After 2 years at this point, I would not want to work on on the suit. They've had two years to get assistance with measurements; that's more than enough.

Give them a deadline to pick either:
1) full refund (where you keep what you've already bought)
or
2) refund minus cost of supplies/shipping (where they get the supplies you've bought)

If they don't respond, pick your favoured option, resolve. If you ship things make sure to use signature confirmation. Move on.

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