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I need advice on this. I'm not sure what to do.

I have a customer who paid me for a bodysuit two years ago. I have consistently asked for measurements in order to make the suit, but they haven't gotten back to me. Contact is sporadic via skype and email. Half the time my emails bounce. They always say they don't want to take the measurements on their own and that they feel unsure about the process. I've given them really detailed instructions as well as a measurement chart and example images. They confirmed receiving that email.

I've offered a refund, but they don't want one--plus I have the matching fur which is hard to find nowadays. What to do? As some on this community might remember, I have previous bewares (now resolved) due to lost contact because of my depression. I don't want to keep waiting and then get depressed again and be unable to complete the work when they do provide measurements.

I want to be as responsible as possible and prevent future slip-ups. I've stopped taking commissions, but having this bodysuit on my list is holding me back from being able to devote my time and space to other (personal) projects. 

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Comments

mazz
Jan. 9th, 2014 10:01 pm (UTC)
If they're so worried they'll screw it up they can always have a tailor measure them and then they can send those measurements to you, it won't be hard, just tell them they're getting a costume made. I'm sure they wouldn't charge much to measure someone either.

If they aren't willing to send you anything, you might as well refund them and move on.
exo_formicidae
Jan. 10th, 2014 12:27 am (UTC)
This. I know plenty who are willing to do it for a small charge. If the customer is willing to spend a good chunk of money on a costume, then a small fee to make sure the measurements are done by a 'pro' shouldn't be hard to get by.

Though, I would advice on maybe refunding this particular customer. as the other said, it could turn into a nightmare with changes and where to send it to later.
demons_haven101
Jan. 10th, 2014 12:30 pm (UTC)
If they are male, most suit shops will measure for free. We found one to measure my hubby for my brother's wedding.

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