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I need advice on this. I'm not sure what to do.

I have a customer who paid me for a bodysuit two years ago. I have consistently asked for measurements in order to make the suit, but they haven't gotten back to me. Contact is sporadic via skype and email. Half the time my emails bounce. They always say they don't want to take the measurements on their own and that they feel unsure about the process. I've given them really detailed instructions as well as a measurement chart and example images. They confirmed receiving that email.

I've offered a refund, but they don't want one--plus I have the matching fur which is hard to find nowadays. What to do? As some on this community might remember, I have previous bewares (now resolved) due to lost contact because of my depression. I don't want to keep waiting and then get depressed again and be unable to complete the work when they do provide measurements.

I want to be as responsible as possible and prevent future slip-ups. I've stopped taking commissions, but having this bodysuit on my list is holding me back from being able to devote my time and space to other (personal) projects. 

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Comments

houndofloki
Jan. 9th, 2014 09:54 pm (UTC)
If I were you - I would just refund their money minus the cost of shipping and fur, send them the fur, and wash your hands of the entire project. If the fur is hard to find and you want to keep it for another project, just refund them the full amount.

It's not your job to chase them around, and if they're this slow to take simple measurements you could wind up with a half-finished suit sitting around for years waiting on their approval to move forward.
ljmydayaway
Jan. 10th, 2014 01:25 am (UTC)
Thiiiiiiiis. This way the customer isn't going to have trouble finding matching fur in the future, and they can find someone more local to them who can do the measurements in person.

Two years sitting on a payment/supplies and waiting for measurements is crazy.

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