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Bella Goodell [resubmit]

EDIT 2 [09/12/2017: Four years after this event, Bella has contacted me today to apologize & make up for her past mistakes as a child. She has sent me the total amount of money that I lost in the chargebacks ($105) as "friends & family" so there is no concern of a future chargeback. I consider this beware to be resolved.

WHO: Bella Goodell
I have done lots of searching, but as far as I can tell, she does not have a Furaffinity [furaffinity found] or Deviantart account, or any way of identifying her other than her real name and her emails. That is why they are here. The real name is important to identify her, even though I understand that real names are not usually posted on Artist Beware. It is also important because she changes account names so frequently.

WHERE: Email.
Known Aliases:
mangotangowolf@[x].com
grumpycatisagrumpycat@[x].com
Cricketfennecfox@[x].com
raiinbowponcho@[x].com
Ponytail_Puller on Instagram [private]
Corgi-Fox on Furaffinity
EDIT: Now changed her name to "ChihuahuaWearingSombrero" on Instagram

I find it likely that she has more. Later half of the email removed by request, if it is needed I can add it back in. 2nd half of the emails are also blacked out in all screenshots.

WHAT: Two digital character references.

WHEN: October 11th 2013 – November 7th 2013

SUMMARY: I was commissioned for 2 character references and later found out that the customer is 13. One month later, she files chargebacks despite being satisfied with the commissions. Customer also uses many email aliases, and at one point tried to commission me under a separate alias (that I now know is her, thanks to the Paypal emails). Customer is unable or unwilling to cancel the chargebacks, Paypal has given the money back to her rather than me, as well as an extra $40 fee. In all, I lost $105 on this, and I’m looking for advice as well as to warn anyone not to work with this individual.

PROOF: All Screenshots can be found here: http://neonslushie.imgur.com/all/

EXPLAIN: Bella Goodell contacted me for a reference commission on October 11th this past month. She followed directions, paid promptly, and I had her reference completed and emailed to her on the 13th. While I do not have the emails from her saying she liked it and was satisfied, she did indeed like the commission. I have all other correspondence with her posted in the screen shot. First Reference Commission - Tango

Several days later, on the 19th, she contacts me for a second character reference. Again, she pays quickly and I am able to get it finished and sent to her a few days later, on the 24th. Again, she is happy with the commission! Second Reference Commission - Cascade

However, here’s where things start to get tricky. Halfway through working on the second reference, I find out that she is 13.
I should have gone with my gut feeling and refunded her money at this point, but the commission was already halfway done, and everything had gone smoothly previously. So the commission is sent out and she is happy.

But it gets weirder. The very same day I had sent out her 2nd finished character sheet, I get an email from her under one of her side-emails.

Correspondence: http://i.imgur.com/xfCiBhC.jpg
Proof that it is her: http://i.imgur.com/0Ic7sPY.jpg

At the time, I did not know it was her. She did not wind up commissioning me this time, but I feel it is important to take note of, as it shows she is sneaky and tries to get around things. I have no idea why she tried to commission me through a side email, but I will be keeping an eye out for her now, and you should too!
Anyways, back to the chargebacks. I got them several weeks after finishing her commissions, with no warning or correspondence beforehand.

1: http://i.imgur.com/9B4UYqt.jpg
2: http://i.imgur.com/0Ic7sPY.jpg

Both of them popped up on November 7th, she had not contacted me previously. I immediately emailed her…  My correspondence with her was confusing at best. I will just leave the describing to the screen caps.

So basically she dances around my questions and does not really answer them, and has given me permission to auction off her characters? Do you think that is wise to do? I have lost a lot of money on this and need to make it back somehow, so I am considering it.

Anyways, after all of this went down, I decided I would no longer be accepting commissions from minors, unless I get permission from their parents. I added a section to my Terms of Service on my website:

Age:
All customers must be at least 18 years of age before sending any payments. If under 18, a parent or guardian must contact me before I can accept a commission.

I also added a “Year of Birth” box on my commission form. Since adding these, I have gotten one commission from a minor and it went smoothly, I was able to get a parent to contact me and give permission.

However, I do ask for some advice. What’s stopping some kid from lying about their age? Is there any way I can “scare” them into either telling the truth or not commissioning me? I asked my parents these questions and we came to the conclusion that while we can’t stop them from lying, at least we will have proof that they lied if their parents get them in trouble, contact me, or file a chargeback. But anyways yes, looking for any advice if you have it.



After presenting all of my proof to paypal, paypal sided with Bella rather than me, because the references are not “tangible items”. The $30 and $35 were sent back to Bella… but for each transaction her credit card took an additional $20 as a “service fee”. I am very upset about this because I am now out $105 and there is nothing I can do.

At this point I am just looking to get the word out there that Bella Goodell is not someone you should accept a commission from. There is nothing stopping her from doing this to other people.

Please let me know if there are any questions or if there is any more information you would like me to fill in.

EDIT: As of December 2nd, she has contacted me through her FA Account, offering to pay me back, but telling me to keep the characters up for sale. She also asked me to remove the Beware: http://i.imgur.com/k4GGFhm.jpg

I told her no, I am not comfortable with accepting money from her any more, especially since I currently have the characters up for sale. It is important to note that she now has a Furaffinity account. Beware of Corgi-Fox on FA.

EDIT 2 [09/12/2017: Four years after this event, Bella has contacted me today to apologize & make up for her past mistakes as a child. She has sent me the total amount of money that I lost in the chargebacks ($105) as "friends & family" so there is no concern of a future chargeback. I consider this beware to be resolved.
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Comments

( 33 comments — Leave a comment )
zaulankris
Nov. 21st, 2013 11:00 am (UTC)
Yeah, I'd auction them if I were you. She did not pay you, she does not own them (and she does seem OK with it). They're pretty cool looking, so hopefully you can recover some profit! My only concern is that maybe she'll try to use them anyway and that would suck for the new owners... not sure what to do on that point.

I'm also really curious on how to make sure people are over 18 before you let them hire you. As it stands, my quote form has a "are you 18+?" question and it's again mentioned in my TOS on the second line but... not sure if house of cards or not (it's happened to me once already but it was OK in the end). I sell fursuits and it would really cripple me if someone lied about their age and PayPal sided with them for whatever reason.
viothefoxbird
Nov. 21st, 2013 11:33 am (UTC)
Since you are providing an actual tangible product, I think Paypal would side with you if that ever happened. I would sure hope so anyways!!

And yeah, I think I will sell them after MFF. I made it very clear to her that the characters are no longer here to use. I don't expect to get more than $30 each but at least it's something.
(no subject) - fenris_lorsrai - Nov. 21st, 2013 04:45 pm (UTC) - Expand
mazz
Nov. 21st, 2013 05:12 pm (UTC)
Chances are if they're 13 they used someone's card and they weren't supposed too and the (most likely parents) had the money charged back via their bank.
Which sucks for you because you lose the money. I'd for sure contact paypal and explain things to them, at least hopefully getting them to be unable to do this to others.
viothefoxbird
Nov. 21st, 2013 05:29 pm (UTC)
Yeah I find it super likely she used her parents card, or something. Not sure :(
I did present all of my information and proof to Paypal, they just didn't side with me :(
mekania
Nov. 21st, 2013 08:19 pm (UTC)
I'm not really sure its ethical to be spreading around the full real name of a minor despite the situation.

But you should definitely call PayPal. Sometimes they will return the fees if you explain the situation and its not a recurring issue with your account.

neolucky
Nov. 21st, 2013 10:25 pm (UTC)
While I absolutely agree, the reason this was allowed was because that name was tied to every single email and one of the prime factors in how this scammer operates. Without any sort of FA or username, there was nothing else to identify them with, and thus no way to warn folks about email-based purchases. If this was conducted through other means then email, then the name wouldn't have been allowed at all.

Sadly, its all people can really go by =\.
(no subject) - corghi - Nov. 22nd, 2013 03:15 am (UTC) - Expand
(no subject) - mekania - Nov. 23rd, 2013 04:47 am (UTC) - Expand
(no subject) - corghi - Nov. 23rd, 2013 06:03 am (UTC) - Expand
(no subject) - 0acorn0 - Nov. 23rd, 2013 08:40 am (UTC) - Expand
(no subject) - 0acorn0 - Nov. 23rd, 2013 08:39 am (UTC) - Expand
(no subject) - mekania - Nov. 23rd, 2013 04:41 am (UTC) - Expand
(no subject) - spiffystuff - Nov. 23rd, 2013 12:05 pm (UTC) - Expand
(no subject) - viothefoxbird - Nov. 23rd, 2013 04:17 pm (UTC) - Expand
starngehouse
Nov. 22nd, 2013 07:55 pm (UTC)
Oh wow, around the same time this girl did something similar to me, she won an auction for a fullsuit from me, paid immediately, I bought the supplies and started on it. Then filed a chargeback on me and I lost the $1,100. Even though I have way more than enough proof... I do believe now that she used a parent's card because it was filed as an "unauthorized payment" through the credit card company, not paypal. I've been keeping this updated on my FA (FarisBatwan) - i've now resorted to having to resell it to take care of bills and my negative paypal balance before it's forwarded. She put me into a huge financial rut and this has been REALLY stressing me out.

So now i'm out of $1,100, being harassed by paypal to resolve the negative 815 dollar balance and being threatened that it will be sent to collections. Already. This only happened around 2 weeks ago. (the opening of the case that is. It was closed not even a week ago.)

Anyways, i'm in the process of writing up my own A_B of this girl and apparently (though i don't believe it's true) PayPal has recontaced her CC company about this and reopened the claim. I'll be sure to let them know she's actually 13 and most likely using a parent's card...at least they can stop her from doing this if anything.
starngehouse
Nov. 22nd, 2013 07:56 pm (UTC)
I meant to use my suit twitter to post this not my personal...apologies LJ if this is breaking any rules. (I dont know since i usually post from my other twitter on here. )
viothefoxbird
Nov. 22nd, 2013 11:47 pm (UTC)
Holy shit!! I had no idea she was doing this to anyone else! PLEASE make a beware!
Was the character one of the ones I made for her? I just am so astounded. I really hope you can do something about this.
(no subject) - starngehouse - Nov. 24th, 2013 05:28 pm (UTC) - Expand
(no subject) - starngehouse - Nov. 24th, 2013 10:24 pm (UTC) - Expand
(no subject) - sharpecostumes - Nov. 25th, 2013 06:16 pm (UTC) - Expand
(no subject) - clockmagic - Nov. 26th, 2013 12:29 am (UTC) - Expand
(no subject) - starngehouse - Nov. 26th, 2013 09:26 pm (UTC) - Expand
(no subject) - zaulankris - Nov. 27th, 2013 07:18 am (UTC) - Expand
(no subject) - starngehouse - Nov. 28th, 2013 12:43 am (UTC) - Expand
(no subject) - zaulankris - Nov. 28th, 2013 08:30 am (UTC) - Expand
slyminera
Nov. 23rd, 2013 12:22 am (UTC)
It's a shame her parents can't be contacted somehow to let them know how much she's screwing people over with the chargebacks. :T
enter_data_here
Nov. 23rd, 2013 01:51 am (UTC)
On FB there are only two Bella Goodell's. Both are set to private and one looks like a kid, the other could be anywhere from 11-19. You might try contacting them and seeing if you get anywhere, if you get confirmation that one of them is her, possibly letting the parents know that way?
viothefoxbird
Dec. 4th, 2013 08:25 pm (UTC)
UPDATED INFORMATION: http://i.imgur.com/k4GGFhm.jpg

She now has a FA account, if the mods could add that to the tags that would be great. Edited the post with more information.
oceandezignz
Dec. 4th, 2013 10:06 pm (UTC)
I'll adjust the tag. Thank you for the update.

I wonder if she realizes the reason she's having trouble with her Paypal is because she's been tagged for multiple cases of FRAUD on top of being a minor.
(no subject) - viothefoxbird - Dec. 4th, 2013 10:55 pm (UTC) - Expand
(no subject) - slyminera - Dec. 10th, 2013 09:43 pm (UTC) - Expand
whoop_zi
Sep. 14th, 2017 03:34 pm (UTC)
mod comment
Marked this resolved for you! Good on her for owning up to this after so long- glad you finally got your money back!
( 33 comments — Leave a comment )

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