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Rex / SeeRexPlay.com

WHO: Rex / SeeRexPlay.com

WHAT: A fursuit body (no head)

WHEN: March 2013 for delivery in July 2013.

I specifically chose SeeRexPlay.com to build my body suit because I know the maker personally, the body suits he produces are of good quality, and because they had no presence on this site. Also, the maker was willing to adhere to a limited timeline.

It is now 10/10/2013; to my knowledge fur for the suit was never ordered, construction was never begun, and I have requested a FULL refund for reasons explained below.

Rex has delivered a PARTIAL refund.


PROOF:

Commission: https://dl.dropboxusercontent.com/u/6157411/rex/rexcommission.png
Payment: https://dl.dropboxusercontent.com/u/6157411/rex/rexpayment.png
Confirmation: https://dl.dropboxusercontent.com/u/6157411/rex/rexconfirmation.png

Fur coordination: https://dl.dropboxusercontent.com/u/6157411/rex/furcolor.png
                            https://dl.dropboxusercontent.com/u/6157411/rex/furcolor2.png

Measurments: https://dl.dropboxusercontent.com/u/6157411/rex/measurments.png
                        https://dl.dropboxusercontent.com/u/6157411/rex/measurments2.png

Texts: https://dl.dropboxusercontent.com/u/6157411/rex/rex%20texts.pdf

Skype: https://dl.dropboxusercontent.com/u/6157411/rex/rex%20skype.pdf

Invoice: https://dl.dropboxusercontent.com/u/6157411/rex/Fabric%20Depot.png

Rex refund offer: https://dl.dropboxusercontent.com/u/6157411/rex/rex%20refund%20offer.pdf

My refund demand, his reaction, and my reply: https://dl.dropboxusercontent.com/u/6157411/rex/rexrefund.png

The partial refund: https://dl.dropboxusercontent.com/u/6157411/rex/rexpaypalrefund.png

STORY:

I first approached SeeRexPlay.com at FWA 2013. I inquired as to the feasibility of completing a fursuit body-only commission by Megaplex of the same year. I was assured that this would not be a problem. Unfortunately these conversations were verbal, so I do not have written proof of initial contact. Equally unfortunately, I do not have a record of my submission of commission info through the actual company webpage.


The following are emails.

May 23 2013, I reached out to the company through email, to formalize the commission and set a price for the job. I paid paid him in full, and he gave me a completion time of a few weeks.

I also sent emails to both Rex and the maker of the head, so that they might share info on fur color and manufacturer.

In mid June I submitted the measurements.

So far, so good. Now, things get strange.  I sent Rex a text message June 27th, just a reminder on the deadline. After some initial confusion, Rex assured me that my suit would be done by the deadline.  He inquired as to if the head maker had picked fur yet, despite already having the emails I have posted above. I sent it to him again. He informed me he had the fur already.

July 11, I sent a message asking how the suit was looking, as I had not gotten any of the promised pictures.

July 18 Rex informed me he did not have the fur on hand after all, and would order it. He offered to overnight the suit when it was done. I gave him an address in Florida to ship the suit to if he finished it while I was at the convention

I did not receive the suit while in Florida. I left Florida on July 29th.

After I returned home, I contacted Rex to find out the status of the suit. No response. I used multiple means of communication. No response. Finally, August 25, I got word from Rex that the suit would be shipped that week. The suit was not shipped, nor was any update provided.

September 6, Rex told me he hadn't had time to get tot he post office, nor had the cash on hand to ship the suit. I offered to pay for shipping myself. Response was "I'll ship the suit when I have money to do so." I mentioned this site. Response was "I will borrow money to ship the suit," which later in the same conversation became "I will get your suit to you if I have to deliver it." I again offered to send a fedex shipping label. No response. No updates over that weekend.

September 9th, I requested a picture of the suit. Rex agreed to send a picture that day. No picture was sent.

I asked when I should expect the pictures. No response.

September 15th, I flat out asked if the suit existed at all or not. Rex promised to ship the suit the next day, and provide a tracking number. The number he provided did not work. USPS insisted the shipment was never made. Rex claimed to have a receipt number that did work, but refused, flat out, to give it to me. Eventually I got him to agree to send me the number the next day. It was never sent.


By this time, communication between Rex and I has devolved to me intermittently cajoling and pleading for any reliable information at all, reminding him of how many times he's promised various things to me regarding completion, shipping, etc and fallen through, and just being outright pissed off when my reasonable requests for information are blown off.

September 15th, I informed Rex that if either the suit or my original payment of $600 was not in my possession by October 1st, I would have to assume he was simply stealing my money.

Rex claimed shipping on September 16th. By September 25th there was still no suit. Rex claimed he was filing for insurance with USPS, and had ordered more fur. I was doubtful by now that any suit had ever been made, and on October 1st asked again for the receipt number of the "missing" box. He again refused.

At this point Rex offered a choice of a partial refund or the suit. I was willing to go one more round, and not willing at all to take a partial refund, so I agreed to try for the suit. I requested and was given a copy of the invoice from the fur manufacturer. It was sent as a word document, with an Order number and a date of order of September 27th, 2013.

On October 3, 2013, I called the fur manufacturer to find out if the order had shipped. I was told that the number in question had been made on September 4th, and cancelled on September 17th after the vendor could not reach Rex by phone. No fee or other money was charged to him.



CONCLUSION:
I believe Rex made the initial order of fur on September 4th, far after the original agreed upon deadline of July 20 2013.
I believe Rex altered the date on the invoice before sending it to me to make it appear to be a re-order.
I believe Rex has repeatedly lied regarding the status of the suit throughout the entire process.


These beliefs have led me to request a refund IN FULL from SeeRexPlay.com, of the total commission price of $600.

As of October 09, 2013, Rex has refunded $500. As I do not believe any money was ever spent on my commission, and no positive proof has ever been offered to the contrary, I do not see a reason to accept anything less than a full refund, and will continue to insist upon the remaining $100.

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Comments

( 9 comments — Leave a comment )
slinkslowdown
Oct. 14th, 2013 06:33 am (UTC)
Wow, that is horrible! D:
clockmagic
Oct. 14th, 2013 08:41 am (UTC)
How very hostile and rude of him. :s
exo_formicidae
Oct. 14th, 2013 09:48 am (UTC)
I can understand having a "fee" or deposit to secure you a spot, or for the inital work of organizing everything. However, if there was never an agreement of a non-refundable fee I don't see how you shouldn't get the remaining $100. Imo he should have refunded you in full regardless - mainly since he kept lying about when he started/things he had done.
vauvakolibri
Oct. 14th, 2013 10:33 am (UTC)
Yeah, I'd think the non-refundable deposit generally comes to play if the buyer decides they don't want the item anymore, but OP here clearly wants the suit but the seller hasn't given it, and the seller chose to refund, thus it's not the buyer that's falling out.
So yeah, full refund.
epiceternity
Oct. 14th, 2013 10:19 am (UTC)
He has not delivered the product, completely failed to meet the deadline and has not provided any photos/proof that work has been done. Saying that he keeping $100 because "i'm not letting you screw me out of materials" is just appalling. Especially as it's entirely due to his actions that you've been forced to cancel and ask for a refund. Very deserved beware.
spiffystuff
Oct. 14th, 2013 05:10 pm (UTC)
Rex owes you the remaining $100.
If for some reason he absolutely cannot pay the $100 in a timely manner, and you could make use of the materials, then they need to send you $100 worth of materials for someone else to use to build your suit.
artic_dragoness
Oct. 14th, 2013 08:47 pm (UTC)
If he won't refund you the other $100 because of the materials, he owes you the materials if you pay shipping (assuming, like most suit makers, shipping the finished suit costs extra).

He can't just use your money to buy the materials and not even offer you said materials :I
kai_wolf
Oct. 20th, 2013 03:09 am (UTC)
Geez, this whole situation is just skeevy. I agree as well; Rex owes you ALL the money back. That, or he owes you the materials (if they were ever sent to him n the first place).

Sorry that you have to be here :( This sounds like an uncomfortable situation - glad to hear you got $500 back so far!!
xubunturambles
Nov. 3rd, 2013 02:20 pm (UTC)
Punctuation, punctuation, punctuation! Ugh, has this builder even heard of that term?
Anyways, the way he writes and the way he behaves towards his customers...If anything HE'S the one who is the "vindictive high school girl* (i can't believe he said that to you) He seriously needs to learn to carry himself more professionally. I'm absolutely baffled at his actions :O
( 9 comments — Leave a comment )

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