EDIT (10/14/2013): Still no update or word from Kit, needing advice on what I should do?
EDIT (10/11/2013 10PM PST): Kit did not refund me the day I received those notes as she said (October 6 2013). She said she started the commission (http://i.imgur.com/48jewpc.png) she was also being rude, yet again, with the "don't you fret" I may be being a bit sensitive, but still. That note was the first time ever hearing that she started my commission. At this point in time I have not seen the actual "sketch". I replied to the note saying that I never saw it and she said it was not her fault she didn't show each individual customer (http://i.imgur.com/cbZDQ5w.png). So I have no art, and no money at this point in time.
I have done business with Kit countless times, everything went smoothly except this recent time where I had commissioned her for adoptables.
WHAT: $8 Custom adoptables
WHEN: I commissioned her October 20th, 2012, and asked for a refund April 12, 2013
First contact note: http://i.imgur.com/zcadNsz.png
Paypal Payment: http://i.imgur.com/RNb5ALe.png
My saying I had no time for streams but she could continue on anyway: http://i.imgur.com/3N37wfC.png
A note in Dec saying she'll start it soon http://i.imgur.com/LKIekVq.png
I sent a note in Feb asking for an update http://i.imgur.com/fckJB0g.png
Asking for a refund/more excuses: http://i.imgur.com/saVbAZ1.png
Unread note http://i.imgur.com/NT2w8M6.png
September update: http://i.imgur.com/e4QTHZN.png
Her reply in Sept: http://i.imgur.com/CRKGktY.png
Oct 2013 update: http://i.imgur.com/24ir04d.png
Her replies: http://i.imgur.com/uvenQ6m.png, http://i.imgur.com/jSnmWTo.png, (http://i.imgur.com/Zq971g6.png) <-- Unlinked img in the explain
EXPLAIN: Last October I commissioned Kit for custom adoptables. She noted me asking if I wanted her to make a few and then pick from them (http://i.imgur.com/zcadNsz.png), it all equaled up to be $8 which I paid the next day (http://i.imgur.com/RNb5ALe.png). The notes were a bit informal since we were good acquaintances. At first she offered to set up a stream and do them, but I continually couldn't make it whether it be with school or just being busy, I felt bad, but told her to do them anyways.
She was extremely nice and I couldn't wait (http://i.imgur.com/3N37wfC.png). Fast forward to December with no updates prior other than payment, she notes me saying she'll be getting to them next (http://i.imgur.com/LKIekVq.png). I honestly was ridiculously patient, I didn't mind. I am not the kind of person to pester other people about owed art so I didn't bug her, however, February rolls around with no updates so I note her (http://i.imgur.com/fckJB0g.png), poking her for a little update. I didn't expect the art to be done but just a little reassurance that she didn't forget would be nice.
She replies, saying her USBs broke etc, I said I understood. http://i.imgur.com/IekC90f.png
So... now it's April with absolutely no updates from the last note I received. At this point in time I was saving up to move. I had asked her for a refund (http://i.imgur.com/saVbAZ1.png) and she replies saying her car was broken and she needed to move soon, and that her USBs were still broken. She said it would be easier if I just waited for the art. She also kind of made me feel bad for not keeping up with her journal updates. This struck me as a bit odd, but oh well. I felt a bit biffed at this point, because either option didn't seem likely, especially waiting for the art. I replied saying I was saving up to move and needed every dime I could get, she did not read this note however (http://i.imgur.com/NT2w8M6.png)
It's now September with no updates or any reply/regard to the last note I sent to her. I note her again, asking for my refund (http://i.imgur.com/e4QTHZN.png) in which she replies saying she already sent it? Which she didn't. I completely honestly didn't understand this note at all, but I understood she was making adopts and was going to make a nice chunk of money, and would refund me (http://i.imgur.com/CRKGktY.png) the other stuff, I really do not know. I replied with my paypal address and waited.
It's now one month later and no adoptables have been made, so I note her asking again (http://i.imgur.com/24ir04d.png). This part just, rubs me the wrong way. She replies in three notes, snarkily, saying she cannot afford it but will send me $1-2 every week, since it's bugging me "so" much, just so the annoying incessant notes stop (http://i.imgur.com/uvenQ6m.png). Honestly, I 'bugged' her every two-three months, this part just made me incredibly angry.
The second note, she's guilting me saying OTHER people are being more patient than I am, and that she is thankful for it. She is also making me feel bad for asking for my $8 back, making it sound like it's more trouble to give it to me (http://i.imgur.com/jSnmWTo.png). Also that real life is much more important, but since I could REALLY use the money she would be "going out of her way" to give it to me so I stop complaining. She also says she did the art, which she DIDN'T, and that I "changed my mind". I changed my mind, yes, six months later because there were no updates other than "I'll get to its".
Nowhere was I rude in my notes asking for updates or refunds. She went out of her way to be condescending to me, making me feel like I was burdening her with my request. Comparing me to her "other patient customers" and that my money must be really "troubling" me.
This was completely uncalled for, I honestly didn't mind waiting, but the rudeness that followed was just too much to bite my tongue on. She seemed nice, and I enjoyed her art, but this left a terribly bad taste in my mouth.