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Beware: Silverdeni

WHO: Silverdeni

WHERE: http://www.furaffinity.net/user/silverdeni
Journal: http://www.furaffinity.net/journal/3238797/

WHAT: $30 full body coloured sketch

WHEN: March 5th 2012




PROOF: Original journal: http://www.furaffinity.net/journal/3238797 (screenshot)
Paypal payment screenshot: http://i.imgur.com/yNI6wUO.jpg

EXPLAIN: I ordered a full body coloured sketch commission from Silverdeni on March 5th 2012. Details were discussed and payment was sent on the same day.

After that I did not receive any communication from her. I sent a note on September 23rd asking if there had been any progress. I received a prompt reply stating that there had not.

I heard nothing more after this so I sent another note on March 12th 2013, more than a year after ordering the sketch. Deni had continued to take on new commissions during this time. The lists were extensive so I decided to go through and count how many had been taken since I had paid her; the total came to 126 with 68 listed as completed. These numbers do not include any further commissions that were taken on her DeviantArt. I sent her a polite note stating my concerns to which I again received a very prompt reply. My reply was that she needn't worry about sending me a WIP as it was a sketch in the first place, and that she did not have to rush to get it done that day.

May 15th rolled around without any further communication so I decided to check the original journal... in which my image was listed as completed! I hadn't had any note informing me of it being completed so I left a comment on the journal. She noted me soon after with the image in question and an explanation as to why she hadn't sent it to me. She was very apologetic and even offered to do another image, which I told her she definitely did not have to do. The art is lovely but unfortunately not what I was looking for. She'd drawn my character in her alternate summer coat (this and this were the reference images provided) however, as stated in my reply to her, I should have been clearer stating that I wanted her regular dark coat so not to worry about it. The ref hosted on my website had been deleted around eight months after I commissioned her, but I thought nothing of it as my main ref is still up on FA along with an updated version (nsfw) posted in September 2012. I have since reposted the original ref on my website. Aside from that though her two defining characteristics - facial scars and a tip missing from her ear - had been left out which honestly made me feel as though the image had been rushed. As seen in the note I asked that if she still had the layered file could she possibly change the coat colour, but if not don't worry and to just fix the scars and ear. The latter would have been a simple fix, even on a .jpeg file. I never received a reply.

I sent a further note on August 20th 2013 and got this reply.


All in all it's been a ridiculously frustrating and disappointing process. :/ She has always been polite and apologetic but it doesn't excuse the fact that it's been almost 18 months and I still don't have what I paid for, and I certainly don't seem to be the only one in this situation.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 12 comments — Leave a comment )
windthor
Oct. 4th, 2013 06:28 am (UTC)
Ugh, I can see how you'd be frustrated. Hopefully it'll be resolved soon for you, though.
x_thor
Oct. 4th, 2013 11:26 pm (UTC)
Oh wow.... Thats bad.. The wait time especially, for a sketch... And forgetting her scars/ear tip thing even after saying she went back to work on it cause she wasn't satisfied.

:/
(Screened comment)
corghi
Oct. 5th, 2013 03:23 am (UTC)
Re: My apologies
No, I deleted it! I didn't feel as strongly about it as I did since I didn't thoroughly look through the refs.

I'd appreciate if you deleted it! Thanks!
kayla_la
Oct. 5th, 2013 03:25 am (UTC)
Re: My apologies
Please understand that deleting comments is actually against our rules here. I would appreciate it if you would take a moment to read our rules on our profile page before participating further. Thank you!
corghi
Oct. 5th, 2013 03:26 am (UTC)
Re: My apologies
Aw dang! I feel dumb reading that comment but such is life!
kerstin_orion
Oct. 5th, 2013 03:28 am (UTC)
Re: My apologies
Ah, I see. I can screen it for you, but please review our profile containing the community rules before commenting again. Deleting posts and comments is against our rules.

In the future, you can contact any of the moderators and request that your comment be screened.
corghi
Oct. 5th, 2013 03:29 am (UTC)
Re: My apologies
Alright, lesson learned! Thank you!
kerstin_orion
Oct. 5th, 2013 03:31 am (UTC)
Re: My apologies
Sorry to dogpile on ya; kayla_la and I were checking our emails at the exact same time. :)
corghi
Oct. 5th, 2013 03:32 am (UTC)
Re: My apologies
No worries :p Thank you. I wrote out the long-winded comment and then realised that the commissioner did the exact things I suggested so I was like.. derp!
silia_hollow
Oct. 5th, 2013 07:40 pm (UTC)
Similar experience
I've had a similar experience. I commissioned 3 half body sketches from her and waited over 6 months for them. By the time I sent a note on deviantart asking for an update and saying how the characters might be changed, due to the wait, she almost had them finished.
I never got a wip. I had a lot of things wrong with some of the characters I requested. Gender, markings, clothing, etc. when I tried pointing out the gender, she said that on my old ref, the character was listed as any gender. All the art I've gotten of the character was of female gender.
Comments and notes were left unanswered until I posted a comment on the submission itself.

Don't get me wrong, I LOVE deni's art, but I don't like the level of communication used. It's very frustrating overall.
ukthewhitewolf
Oct. 5th, 2013 11:51 pm (UTC)
Deni is an absolute sweetheart, but I think her work list coupled with the school work she was doing got to her a bit. >:
I waited a year to get an icon from her, and it looks like there might still be some not finished from the same journal I ordered mine from.
Edit to clarify; I did get my icon about 4 months ago when I PM'd her reminding her about it and I do love it.

I hope she can catch up soon, sorry you've had to wait too.

Edited at 2013-10-05 11:52 pm (UTC)
kamilamutt
Oct. 8th, 2013 06:29 am (UTC)
@_@ I'm wondering if there's an habit for Silverdeni to not get right something with the character designs or requests by the commissioner and refusing to make changes?

there's this comment in one of her submissions.

"Crystal_the_Vixen

( No Subject ) Posted: 2 months ago
Thank you Deni.
I really appreciate you finishing my piece.
I was expecting a orange & yellow background, but I guess black is fine.
Please send me the full res picture to my email.
Thanks again.

Crystal_the_Vixen

( No Subject ) Posted: 2 months ago
And you probably never played Borderlands. -_-
Artists should always listen to the commissoners requests, even if it doesn't look good to them.

Crystal_the_Vixen

( No Subject ) Posted: 2 months ago
Sorry if I sounded rude, I was in a bad mood.
"
which sounds really bad because her art is really nice, but if there's some kind of habit on getting wrong details and not making changes after asked...

Edited at 2013-10-08 06:31 am (UTC)
( 12 comments — Leave a comment )

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