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Beware: Falvie

NOTE: Falvie has been posted about on Artists_Beware before, for the same behaviors (huge delays in commissions, rude behavior, ignoring direct inquiries).

WHO: Falvie

WHERE: http://www.furaffinity.net/user/falvie/



WHAT: A sketch - $25 – purchased in this journal (will also include screenshots of journal, but I am including a direct link to the journal on FA in the interest of full disclosure):

http://www.furaffinity.net/journal/4981661/



WHEN:

Journal was posted on August 21st, 2013 at 4:36 pm UTC time. I posted in the journal literally minutes after Falvie posted it (at 4:43 pm UTC time), grabbing a sketch slot. We were supposed to send payment immediately, and I did so (screenshot seen below in the PROOF segment).

Falvie then acknowledged my payment at 4:45 pm UTC time. As seen in the screenshot below, the sketches were promised to be completed by the next day (August 22nd).

I have not received my artwork, and I have not received ANY OTHER communication from Falvie since then. This means I have not heard from her in over a month.

She has completed every OTHER sketch commission in that journal except for mine. (See screenshots below.) She has also taken many other commissions since that batch of sketches, and has completed some of them, while ignoring my sketch commission entirely.

I must reiterate that I have not received ANY communication from Falvie after her initial confirmation that I paid for my sketch slot. Any and all communication I've received came from her informal "secretary", Socks-the-fox ( http://www.furaffinity.net/user/socks-the-fox/ )

PROOF:

JOURNAL where Falvie asks to be paid in advance:
http://www.splintyr.com/artists_beware/falvie_journal1.jpg

Screenshot of me asking for a slot and stating that I have sent payment:
http://www.splintyr.com/artists_beware/falvie_journal2.jpg

Screenshot of my PayPal payment:
http://www.splintyr.com/artists_beware/falvie_paypal.jpg

Screenshot(s) of the journal, showing that EVERYONE ELSE who signed up and paid for a sketch in this batch has already received their sketch except for me:
(WARNING: HUGE IMAGES! I stuck a bunch of these together on several large canvases, please let me know if I should seperate them out into their own images)
http://www.splintyr.com/artists_beware/falvie_journal_long1.jpg
http://www.splintyr.com/artists_beware/falvie_journal_long1.jpg

My ONLY communication has been from Socks-the-fox, Falvie's "secretary". I have NEVER received any communication from Falvie, the artist, herself, since her acknowledgement that she received my payment.

Here is a journal comment from August 27th. I was responding to someone else's post about Falvie taking on too many commissions - I believe the person who I was talking to stated that it must suck for an artist to be “swamped with work”. I replied that it was Falvie’s own fault for taking on so much work. In this screenshot, you can see that Socks replies to ME stating that she is just NOW noticing that I should be in Falvie’s commission queue – apparently I wasn’t on there before!
http://www.splintyr.com/artists_beware/falvie_journal3.jpg

Here is a journal comment post from September 11th, when I asked for an update on the queue, since I noticed I was NOT listed on the queue that Falvie has in her journal footer:
http://www.splintyr.com/artists_beware/falvie_journal4.jpg

Notice that Socks does not address my final comment, nor my time ultimatum (which has obviously come and gone at this point with no communication from Falvie).

Here a screenshot of my FA Outbox; Falvie has obviously not read my Note yet, despite being active on FA:
http://www.splintyr.com/artists_beware/falvie_note.jpg

Here is the contents of the Note:
http://www.splintyr.com/artists_beware/falvie_note1.jpg

Here is the email I sent to her on September 12th, basically asking the same thing (for an estimate when my sketch would be completed):
http://www.splintyr.com/artists_beware/falvie_email.jpg

*(I asked for the estimate by Monday in this email - since I sent the email two days before I sent the Note/Shout/Comments on FA. I believe this was also around FA's server downtime, as well, so I allowed for more response time on FA because of that - either way, since I also sent an email, Falvie had plenty of time/ways to get a hold of me.)

UPDATES - WEDNESDAY, SEPTEMBER 25th:

Falvie posted this journal on September 22nd:

http://www.splintyr.com/artists_beware/falvie_journal5.jpg

The fact that she mentions that she needs to pay her rent again (a sign that she will likely open up new commissions again) and also mentions a "week's vacation" from drawing raised a red flag in my brain - and then a half an hour later, she posted another journal:

http://www.splintyr.com/artists_beware/falvie_journal6.jpg

She basically is stating that she will allow four UNPAID commissioners on her list to pay her immediately and then be bumped DIRECTLY to the front of her queue, regardless of WHEN their commissions were actually taken or how many PAID customers were actually in the queue in front of them. This was the last straw for me; I initiated a PayPal chargeback as soon as I saw this journal.


EXPLAIN:

I paid IN ADVANCE of asking for a sketch slot, as Falvie’s journal instructed, and my payment was acknowledged. Everyone else who paid and asked for a sketch slot has received their artwork, but I haven’t. Also, Falvie has taken on many other commissions in the meantime, including several “emergency” commissions, and I still haven’t received my artwork.

She has also held several “character auctions”, so she is obviously creating and selling plenty of artwork, but isn’t getting her backlog of commissions done. (Or she is only working on her most recent commissions, or is being very picky/choosy as to which commissions she wants to work on – it’s hard to tell as she does not keep an updated queue, and her secretary Socks-the-fox refuses to post a public one.)

Falvie hasn’t responded to any of my notes, emails, comments, or shouts, and sometimes she hides them (in the case of the journal comments I’ve left asking for updates) or clears her Shouts.

On September 14th, I gave Falvie (and her secretary Socks-the-fox) a time ultimatum: I wanted Falvie to tell me a firm estimate on a completion time for my sketch, and I wanted her to give me the estimate by Tuesday the 17th. She didn't have to COMPLETE it by then, I just wanted a time estimate (e.g., "one week", "one month", etc.) I e-mailed Falvie, Noted her, and left her a Shout with this information; she did not respond to any of these, and the time deadline came and went with ZERO communication from her.

It has now been an entire month and I have not received a simple sketch commission that was promised to be delivered in a day. All of the other commissions that were purchased in the same journal as me have already been completed and delivered. Falvie has taken many other commissions since I purchased mine, and has also held several character auctions, and has asked for “emergency commissions” to help pay for her internet bills and buy food (most of these journals of hers have since been deleted by her). I can’t help but feel pushed under the rug, shoved to the back of the line, and basically singled out because I’m vocal about my commission and asked about the delays/why I haven’t received my sketch yet.

Normally I would allow a huge leeway in time for any commission, but this commission’s simple nature coupled with its promised time AND Falvie’s continual posting of other commission slots and other artwork sales make the complete lack of communication and lack of product delivery absolutely unacceptable.

Additionally, Falvie has posted several times (and has subsequently deleted the journals) that she has been "ill"; to the point of needing to go to the hospital, but yet she has also been very active on FA during these "illness" times - posting artwork, auctions, and leaving shouts and comments on other peoples' pages. She has used her illness as a reason why her commissions are delayed, but then will post a commission journal selling more commission slots or a character auction later that same day.

At this point, a month later with zero communication from the artist, I no longer want the artwork, nor do I want anything to do with Falvie ever again.

I initiated a PayPal chargeback on September 22nd. Falvie has not yet responded to the chargeback notice. I will update this post again (or will add a new comment) if she responds, or if I have to escalate the chargeback to a claim.




While I myself have not been as horribly burned by Falvie, money-wise, as others have, there is no indication that I will receive my art any time soon. If others have been waiting a YEAR for their art, how can Falvie possibly finish their art AND all of the commissions she has piled up (and is STILL taking) in the meantime?

As beautiful as Falvie's work is, I must recommend against ever commissioning her. It is a crapshoot - you might get your work within a few hours or days, or you may never see it.

At best, be ready to initiate a PayPal chargeback if you do not have your artwork from her near the end of PayPal's 45-day limit. And don't ever commission her if you have a deadline (birthday, Valentine's Day, etc.) that you need to meet.

EDIT SEPTEMBER 30TH - this issue is now RESOLVED, as I have received my refund.

As of now, I HAVE received a refund on this commission. While I am trying to keep my personal feelings out of it, I feel it is relevant to mention that communication was established with this artist with amazing quickness and directness once I actually began the PayPal chargeback process and directly demanded a refund.

I also specifically requested that the artist NOT finish my commission OR draw me anything in "apology", but she did so anyway. While I appreciate the gesture, I don't like feeling obligated to be grateful for something I specifically did not ask for. (If this information is irrelevant, I will remove it.)

Community Tags:

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

socks_the_fox
Sep. 25th, 2013 11:06 pm (UTC)
Hi! I'm a little new to this, I actually created my LJ account to post here. I'm sorry if I do something wrong!

Anyway, I've gotten into contact with Falvie today. She's issued a refund to LakotaWolf, and is in the process of doing so with another of her customers. She has her rent paid for the month, so there's not as much financial struggle to force her to take on new commissions.

We're in the process of sending out some of the art she's done but not sent, and she's hoping to have the rest completed and sent over the next month or two. Her health and attitude are improving, so I should be able to better keep in touch with her and keep her on task.

As far as the commission "purge" I've been putting anyone who comes to me about a pre-purge commission back on the list. I just ask them to link me the journal or note me the details so I can fill it in. I'm in the process of developing a web app that'll help us keep track of things to keep this from happening again, and it will be public once I've verified the security.
haruko_san13
Sep. 25th, 2013 11:23 pm (UTC)
Not to be rude, but what kind of assistant has to leave a shout just to get their "boss" to talk business? I am not sure how you can do your job if you can't easily contact her or actually watch over her progress. Helping her organize a list is fine and dandy, but being her PR and having to chase her down yourself just to get updates for others sounds ridiculous. It is very generous of you to help her out, but I suggest that you ween her into being able to do this stuff on her own.
socks_the_fox
Sep. 25th, 2013 11:42 pm (UTC)
I'm not an assistant. I'm a friend that's helping her out. She's not my "boss" any more than I am hers. I try and keep her customers up to date, and make suggestions and try to motivate her to get things done, but that's it. It's up to her to do them.

Now that she's getting out of her little slump, I expect communication to be a lot easier. I still need to get her on a daily schedule but I shouldn't have to leave 100 shouts over 3 days anymore.

Also, an unrelated aside, 9 times out of 10 if the first words are "not to be rude" what follows is kind of rude. It's not a magic make-it-okay phrase :P
0acorn0
Sep. 25th, 2013 11:52 pm (UTC)
I fail to see how any part of what they said was rude.
sableantelope
Sep. 26th, 2013 12:00 am (UTC)
I don't think what Haruko said was rude at all. I'm sure they would have been warned by the mods here if it was.

I think what they were trying to do is let you know that truth, minus sugar coating, was coming your way.

I find it hard to understand how you can be so positive about this when this isn't the first time Falvie has done this to her commissioners. Cancelling commissions without refunds, which as not only shady but theft, and also making people wait and wait and wait. Tossing out a couple refunds to those whom protest the loudly and then leaving the rest hanging.

She has her rent paid for the month, so there's not as much financial struggle to force her to take on new commissions.

You do realise how ridiculous that is? She is not 'forced' to take commissions to make ends meet, she's chosen a life style that prevents her from making ends meet despite the fact it has been a repeating problem for many months. Living pay cheque to pay cheque is something many people do, but she is not doing that- she is not working, she is running a scam and living on money she has not yet earned. No commission money should have ever been spent until the work was completed, end of story. She had not earned it yet. Especially after the first batch of commission remained uncompleted and she chose to take another batch- at that point she made a decision to become a thief.

And in fact she is still in massive "financial struggle" as you phrased it far beyond paying rent because she is still in debt to everyone one of those commissioners from the past who have received nothing. I'm guessing that is any months of rent's worth of debt.

I'm sorry to make you a target but you've taken it upon yourself to come her and make yourself her mouthpiece.

I hope your optimism is not misplaced, but the proof of the pudding is in the eating. :/
neolucky
Sep. 26th, 2013 12:53 am (UTC)
They were prefacing their post because it's seen kind of like "interrupting" someone's conversation, which is seen as rude.

They weren't being rude at all, and simply were trying to buffer the fact they were saying anything negative about Falvies bad business ethics. Falvie's behavior makes people gunshy to say anything about her that isn't kissing-up.

You're assisting her, thus the term assistant I'd imagine. Saying "Oh I'm just a helpful friend" is not really acceptable, if you're taking care of her business for her as she's lacking the ability to.

Can't have you cake and eat it too - A friend shouldn't speak for Falvie. But an assistant certainly could.
thecreativepen
Sep. 25th, 2013 11:30 pm (UTC)
Why isn't she here explaining this?
neolucky
Sep. 25th, 2013 11:37 pm (UTC)
We'd prefer Falvie explaining this situation, instead of an "assistant". Falvie is absolutely capable of speaking for herself. She makes long rambling journals, yet doesn't contact her customers - if SHE is accepting the money, SHE must be the one to discuss these things. If she, herself, cannot "keep on task", then she shouldn't be freelancing as a sole source of income.

Her attitude hasn't changed at all, in my humble opinion. She still absolutely needs to work on her snarky tone.

Edit - Also, that purge? Absolutely illegal on Falvies part. She needed to contact her customers, not steal their cash if they happen not to contact her. Seriously, she's going to wind up losing her membership to FA right quick if she doesn't watch that kind of behavior!

Edited at 2013-09-25 11:41 pm (UTC)
socks_the_fox
Sep. 25th, 2013 11:50 pm (UTC)
I will admit, the purge was not a good idea. It's why I accept anyone who didn't get to comment on the purge journals.

As far as communication, that's the whole reason she asked me to help her. She knows she can be difficult to deal with. It's not something she can change over night, so that's what I'm here for. I will be helping her with that, but it'll be a process.
sableantelope
Sep. 26th, 2013 12:05 am (UTC)
"Not a good idea" is a very nice way of saying openly committed a crime. She basically announced she was stealing everyone's money. You, or her don't have the right to "accept" anyone's commission or not after 'the purge', accept implies you have a choice about it. She doesn't. Those people are still in her queue whether she wants to admit they are or not.


I just hope your good deed doesn't become a real headache for you. She really is lucky to have a friend willing to do this for her when she's decided to show such ugly morals both in how she's treated people in the past and how she feels entitled to steal without consequences.


Anyways, going to leave this be now since I'm clearly getting hot under the collar and that doesn't do anyone any good.

Good luck, with everything! :)
zackfig
Sep. 26th, 2013 12:12 am (UTC)
Not a good idea!? Really!?
neolucky
Sep. 26th, 2013 12:45 am (UTC)
I think her customers would feel a lot better if she herself admitted to knowing it wasn't a "good idea". While yes, it's nice you're helping her, in the grand scheme of things it's not the best way to go about it. You will be seen as a smoke-screen, and if she cannot learn how to deal with customers in a mature way without a go-between... well then frankly, I have to say she shouldn't be doing business.

We've had countless "friends helping bad freelancers" happen in this community, not a SINGLE ONE has worked. I wish I could say I had confidence in you, but given how many times I've seen this exact situation happen... well, lets just say I'll believe it when I see it.

But by all means, please keep us updated. Communication will be the key to fixing her issues.
socks_the_fox
Sep. 26th, 2013 12:55 am (UTC)
Indeed, it's why I'm doing my best to get her commission list up publicly as soon as possible. One thing about it is she won't be able to delete things. Mark them as done, or canceled, but not outright remove them. This way everyone can clearly see who's on the list, and if I missed anyone they can contact me and I can put them on the list.
(no subject) - neolucky - Sep. 26th, 2013 12:57 am (UTC) - Expand
(no subject) - nightlinez - Sep. 26th, 2013 12:31 pm (UTC) - Expand
xubunturambles
Sep. 27th, 2013 06:09 am (UTC)
"We're in the process of sending out some of the art she's done but not sent"

I find myself very, very bothered by this statement. Honestly, how hard is it to throw the art in dropbox and send it to the customer?
:/

poizenkat
Sep. 29th, 2013 05:43 pm (UTC)
I'm sorry to say but after what I've dealt with (you can check the other bewares on her) I highly doubt anything's going to change. She still has me blocked and didn't seem to care about changing anything other than how people thought about me after the beware I posted about her.

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