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Beware: Falvie

NOTE: Falvie has been posted about on Artists_Beware before, for the same behaviors (huge delays in commissions, rude behavior, ignoring direct inquiries).

WHO: Falvie

WHERE: http://www.furaffinity.net/user/falvie/



WHAT: A sketch - $25 – purchased in this journal (will also include screenshots of journal, but I am including a direct link to the journal on FA in the interest of full disclosure):

http://www.furaffinity.net/journal/4981661/



WHEN:

Journal was posted on August 21st, 2013 at 4:36 pm UTC time. I posted in the journal literally minutes after Falvie posted it (at 4:43 pm UTC time), grabbing a sketch slot. We were supposed to send payment immediately, and I did so (screenshot seen below in the PROOF segment).

Falvie then acknowledged my payment at 4:45 pm UTC time. As seen in the screenshot below, the sketches were promised to be completed by the next day (August 22nd).

I have not received my artwork, and I have not received ANY OTHER communication from Falvie since then. This means I have not heard from her in over a month.

She has completed every OTHER sketch commission in that journal except for mine. (See screenshots below.) She has also taken many other commissions since that batch of sketches, and has completed some of them, while ignoring my sketch commission entirely.

I must reiterate that I have not received ANY communication from Falvie after her initial confirmation that I paid for my sketch slot. Any and all communication I've received came from her informal "secretary", Socks-the-fox ( http://www.furaffinity.net/user/socks-the-fox/ )

PROOF:

JOURNAL where Falvie asks to be paid in advance:
http://www.splintyr.com/artists_beware/falvie_journal1.jpg

Screenshot of me asking for a slot and stating that I have sent payment:
http://www.splintyr.com/artists_beware/falvie_journal2.jpg

Screenshot of my PayPal payment:
http://www.splintyr.com/artists_beware/falvie_paypal.jpg

Screenshot(s) of the journal, showing that EVERYONE ELSE who signed up and paid for a sketch in this batch has already received their sketch except for me:
(WARNING: HUGE IMAGES! I stuck a bunch of these together on several large canvases, please let me know if I should seperate them out into their own images)
http://www.splintyr.com/artists_beware/falvie_journal_long1.jpg
http://www.splintyr.com/artists_beware/falvie_journal_long1.jpg

My ONLY communication has been from Socks-the-fox, Falvie's "secretary". I have NEVER received any communication from Falvie, the artist, herself, since her acknowledgement that she received my payment.

Here is a journal comment from August 27th. I was responding to someone else's post about Falvie taking on too many commissions - I believe the person who I was talking to stated that it must suck for an artist to be “swamped with work”. I replied that it was Falvie’s own fault for taking on so much work. In this screenshot, you can see that Socks replies to ME stating that she is just NOW noticing that I should be in Falvie’s commission queue – apparently I wasn’t on there before!
http://www.splintyr.com/artists_beware/falvie_journal3.jpg

Here is a journal comment post from September 11th, when I asked for an update on the queue, since I noticed I was NOT listed on the queue that Falvie has in her journal footer:
http://www.splintyr.com/artists_beware/falvie_journal4.jpg

Notice that Socks does not address my final comment, nor my time ultimatum (which has obviously come and gone at this point with no communication from Falvie).

Here a screenshot of my FA Outbox; Falvie has obviously not read my Note yet, despite being active on FA:
http://www.splintyr.com/artists_beware/falvie_note.jpg

Here is the contents of the Note:
http://www.splintyr.com/artists_beware/falvie_note1.jpg

Here is the email I sent to her on September 12th, basically asking the same thing (for an estimate when my sketch would be completed):
http://www.splintyr.com/artists_beware/falvie_email.jpg

*(I asked for the estimate by Monday in this email - since I sent the email two days before I sent the Note/Shout/Comments on FA. I believe this was also around FA's server downtime, as well, so I allowed for more response time on FA because of that - either way, since I also sent an email, Falvie had plenty of time/ways to get a hold of me.)

UPDATES - WEDNESDAY, SEPTEMBER 25th:

Falvie posted this journal on September 22nd:

http://www.splintyr.com/artists_beware/falvie_journal5.jpg

The fact that she mentions that she needs to pay her rent again (a sign that she will likely open up new commissions again) and also mentions a "week's vacation" from drawing raised a red flag in my brain - and then a half an hour later, she posted another journal:

http://www.splintyr.com/artists_beware/falvie_journal6.jpg

She basically is stating that she will allow four UNPAID commissioners on her list to pay her immediately and then be bumped DIRECTLY to the front of her queue, regardless of WHEN their commissions were actually taken or how many PAID customers were actually in the queue in front of them. This was the last straw for me; I initiated a PayPal chargeback as soon as I saw this journal.


EXPLAIN:

I paid IN ADVANCE of asking for a sketch slot, as Falvie’s journal instructed, and my payment was acknowledged. Everyone else who paid and asked for a sketch slot has received their artwork, but I haven’t. Also, Falvie has taken on many other commissions in the meantime, including several “emergency” commissions, and I still haven’t received my artwork.

She has also held several “character auctions”, so she is obviously creating and selling plenty of artwork, but isn’t getting her backlog of commissions done. (Or she is only working on her most recent commissions, or is being very picky/choosy as to which commissions she wants to work on – it’s hard to tell as she does not keep an updated queue, and her secretary Socks-the-fox refuses to post a public one.)

Falvie hasn’t responded to any of my notes, emails, comments, or shouts, and sometimes she hides them (in the case of the journal comments I’ve left asking for updates) or clears her Shouts.

On September 14th, I gave Falvie (and her secretary Socks-the-fox) a time ultimatum: I wanted Falvie to tell me a firm estimate on a completion time for my sketch, and I wanted her to give me the estimate by Tuesday the 17th. She didn't have to COMPLETE it by then, I just wanted a time estimate (e.g., "one week", "one month", etc.) I e-mailed Falvie, Noted her, and left her a Shout with this information; she did not respond to any of these, and the time deadline came and went with ZERO communication from her.

It has now been an entire month and I have not received a simple sketch commission that was promised to be delivered in a day. All of the other commissions that were purchased in the same journal as me have already been completed and delivered. Falvie has taken many other commissions since I purchased mine, and has also held several character auctions, and has asked for “emergency commissions” to help pay for her internet bills and buy food (most of these journals of hers have since been deleted by her). I can’t help but feel pushed under the rug, shoved to the back of the line, and basically singled out because I’m vocal about my commission and asked about the delays/why I haven’t received my sketch yet.

Normally I would allow a huge leeway in time for any commission, but this commission’s simple nature coupled with its promised time AND Falvie’s continual posting of other commission slots and other artwork sales make the complete lack of communication and lack of product delivery absolutely unacceptable.

Additionally, Falvie has posted several times (and has subsequently deleted the journals) that she has been "ill"; to the point of needing to go to the hospital, but yet she has also been very active on FA during these "illness" times - posting artwork, auctions, and leaving shouts and comments on other peoples' pages. She has used her illness as a reason why her commissions are delayed, but then will post a commission journal selling more commission slots or a character auction later that same day.

At this point, a month later with zero communication from the artist, I no longer want the artwork, nor do I want anything to do with Falvie ever again.

I initiated a PayPal chargeback on September 22nd. Falvie has not yet responded to the chargeback notice. I will update this post again (or will add a new comment) if she responds, or if I have to escalate the chargeback to a claim.




While I myself have not been as horribly burned by Falvie, money-wise, as others have, there is no indication that I will receive my art any time soon. If others have been waiting a YEAR for their art, how can Falvie possibly finish their art AND all of the commissions she has piled up (and is STILL taking) in the meantime?

As beautiful as Falvie's work is, I must recommend against ever commissioning her. It is a crapshoot - you might get your work within a few hours or days, or you may never see it.

At best, be ready to initiate a PayPal chargeback if you do not have your artwork from her near the end of PayPal's 45-day limit. And don't ever commission her if you have a deadline (birthday, Valentine's Day, etc.) that you need to meet.

EDIT SEPTEMBER 30TH - this issue is now RESOLVED, as I have received my refund.

As of now, I HAVE received a refund on this commission. While I am trying to keep my personal feelings out of it, I feel it is relevant to mention that communication was established with this artist with amazing quickness and directness once I actually began the PayPal chargeback process and directly demanded a refund.

I also specifically requested that the artist NOT finish my commission OR draw me anything in "apology", but she did so anyway. While I appreciate the gesture, I don't like feeling obligated to be grateful for something I specifically did not ask for. (If this information is irrelevant, I will remove it.)

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Comments

( 126 comments — Leave a comment )
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nightlinez
Sep. 24th, 2013 09:48 pm (UTC)
Sorry this happened to you. I hate to say it but doing a charge back at this point is the best option. For an artist that active they have no excuse not to contact you about it. I really do hope you are able to get your money back in a timely manner.
lakotawolf
Sep. 25th, 2013 08:56 am (UTC)
Yeah :{ Since I submitted this post for approval, there were new developments - Falvie posted this journal: http://www.splintyr.com/artists_beware/falvie_journal6.jpg ...and I initiated a PayPal chargeback as soon as I saw it. XD

In the end, all I really wanted from her was communication. I don't care about delays, I just wanted her to actually reply to me directly instead of just posting generic journals. :/

Edited at 2013-09-25 09:53 am (UTC)
cyiakanami
Sep. 24th, 2013 09:55 pm (UTC)
Echoing Nightlinez. I'd go ahead with the dispute for your money back.
Also if it's possible for Bazeel to look into the recent events that have taken place as well. I know just yesterday her shout box and one journal was full of customers complaining about owed work. One in particular said he was out over $600 and still not on the que.
lakotawolf
Sep. 25th, 2013 08:59 am (UTC)
I've been talking to that particular customer myself; I and a few other people encouraged him to make a post here on A_B as well, so I hope that he does :} I feel terrible for him - at worst I'm out $25. I can't imagine being out $600!

I think Falvie is popular enough to keep getting people who want to commission her, at least for a while :/ It seems like some people get their artwork with no problems. It's the inconsistency that's so killer!
(no subject) - 0acorn0 - Sep. 25th, 2013 10:38 pm (UTC) - Expand
celestinaketzia
Sep. 24th, 2013 09:57 pm (UTC)
I third the charge back, especially if she's not responding.
kelen
Sep. 24th, 2013 10:03 pm (UTC)
I have to agree with the others here. I used to watch her, but noticed a disturbing trend when it came to her commissions. Get out while you can. As gorgeous as her work can be.. there's no guarantee you are going to get it. :(
kalika_tybera
Sep. 24th, 2013 10:06 pm (UTC)
Really sorry to hear this is happening to you, you were a total pleasure to work with recently. Honestly if she's well enough to post so many journals on her FA account then she's well enough to keep her clients updated (and updates should NEVER be done by journal, a professional will contact their clients directly through email). I can't understand risking the ire of your clients when a simple 2-minute email update could alleviate the situation, most clients are quite patient and willing to wait a bit if kept in the loop. There's no excuse.

Echoing the others, perhaps look into filing a chargeback with Paypal if she is still actively ignoring you. Hope it gets resolved!
lakotawolf
Sep. 25th, 2013 09:03 am (UTC)
Yeah, I don't have a problem at all with waiting! :{ I have a disabled parent, so I understand that real-life stuff can literally happen in a split-second and sometimes you can't get to a computer for a day or two, but I just had such a huge issue with the fact that she's been consistently active and posting journals and artwork... just zero direct replies XD She doesn't even respond to her secretary's Shouts; I feel kind of bad for the secretary, who is just trying to help :{

I would have been satisfied even with a quick two-line email that lacked any frills: "Really sick. Artwork delayed." XD
(no subject) - kalika_tybera - Sep. 25th, 2013 11:18 am (UTC) - Expand
(no subject) - 0acorn0 - Sep. 25th, 2013 10:33 pm (UTC) - Expand
germanchoclates
Sep. 24th, 2013 11:20 pm (UTC)
Falvie just commented on somebody's shout box 2 hours ago, so she is definitely around and living. Thankfully you're still in the limit to get your money back.
lakotawolf
Sep. 25th, 2013 08:43 am (UTC)
Oh, she's totally still around XD The sad part is that she never "disappeared" the way other artists have. She's been continually posting art AND journals this entire time - just not anyone's commissions! Or rather, just the commissions she WANTS to work on - it seems like she either has her "favorite" customers, or she picks and chooses whomever she feels like working on at the moment. She also has posted several character/adoptable auctions since I submitted this post for moderation on Sunday the 22nd.

She also posted a journal on the 22nd that stated if 4 of her *unpaid* commissioners paid her immediately (she apparently needed her rent paid AGAIN), they would be bumped to the FRONT of her commission queue.

I initiated a chargeback on Monday the 23rd, as seeing those "character auctions" and the unpaid-commissioners thing go up on her account were the last straws to my patience. :/
latiro
Sep. 25th, 2013 01:25 am (UTC)
This is just disappointing of Falvie. I usually gave her a benefit of the doubt when commissioning her (got my art from her several times before), but with her ignoring overdue paid art? This makes me feel uncomfortable about commissioning her again anytime
mochacorgi
Sep. 25th, 2013 11:10 am (UTC)
This is why I will never Commission Falvie. I used to want to, but after reading all the bewares, and watching her belittling attitude for years, I'm not going to throw an unbelievable amount of money to be pushed to the side.
lem0ntrees
Sep. 25th, 2013 01:07 pm (UTC)
So based on the second comment from Socks (falvie journal 4), Falvie has no idea what her own queue looks like! That is a huge beware just by itself.
lakotawolf
Sep. 25th, 2013 06:58 pm (UTC)
As far as I have been able to tell, this is true. In some previous journals, Falvie has sometimes asked her current commissioners to contact HER, because she cannot remember who has commissioned her and who hasn't.

From a previous journal in July, she apparently "purged" her commission list and "started fresh", and apparently if you didn't message her about your outstanding commission at that point, you forfeited your spot in the queue and didn't get on the new list!

http://www.splintyr.com/artists_beware/fjourn1.jpg
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0acorn0
Sep. 25th, 2013 10:40 pm (UTC)
I don't know if it's allowed, but there's a few people leaving shouts on her page with a link to the A_B. I can't remember the rules regarding it, so I'm sorry if I'm mistaken and it's acceptable.

It looks like, given her disorganization and the various shouts (now gone) and some information, that she might owe a few grand worth of art.
lakotawolf
Sep. 25th, 2013 11:12 pm (UTC)
I noticed that.

I was told in the FA forums that I was not allowed to link to the A_B post myself in my own journal, or mention it, or mention Falvie by name in my own journal, etc., so I have not done so.

I have been exquisitely careful not to mention this situation on my own page or in my own journals, but I don't have control over other people who want to link Falvie to this A_B post. I don't know what their motives are for linking to the A_B post - I'm not sure if they want to seem like white knights, or if they want to make me seem villainous, or if they want to point it out to Falvie in the hope that it improves her sense of responsibility.

Either way, it's not like this situation is a surprise to Falvie - she knows she didn't communicate with me or finish my commission, and she knows that I was unhappy with this and made many attempts to communicate with her :{
(no subject) - neolucky - Sep. 25th, 2013 11:39 pm (UTC) - Expand
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socks_the_fox
Sep. 25th, 2013 11:06 pm (UTC)
Hi! I'm a little new to this, I actually created my LJ account to post here. I'm sorry if I do something wrong!

Anyway, I've gotten into contact with Falvie today. She's issued a refund to LakotaWolf, and is in the process of doing so with another of her customers. She has her rent paid for the month, so there's not as much financial struggle to force her to take on new commissions.

We're in the process of sending out some of the art she's done but not sent, and she's hoping to have the rest completed and sent over the next month or two. Her health and attitude are improving, so I should be able to better keep in touch with her and keep her on task.

As far as the commission "purge" I've been putting anyone who comes to me about a pre-purge commission back on the list. I just ask them to link me the journal or note me the details so I can fill it in. I'm in the process of developing a web app that'll help us keep track of things to keep this from happening again, and it will be public once I've verified the security.
haruko_san13
Sep. 25th, 2013 11:23 pm (UTC)
Not to be rude, but what kind of assistant has to leave a shout just to get their "boss" to talk business? I am not sure how you can do your job if you can't easily contact her or actually watch over her progress. Helping her organize a list is fine and dandy, but being her PR and having to chase her down yourself just to get updates for others sounds ridiculous. It is very generous of you to help her out, but I suggest that you ween her into being able to do this stuff on her own.
(no subject) - socks_the_fox - Sep. 25th, 2013 11:42 pm (UTC) - Expand
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pixelcorgi
Sep. 26th, 2013 02:56 pm (UTC)
The only reasoning I may see for it is so that people don't get their hopes up and try to grab one, only to see it gone. HOWEVER in that case you can simply just rename the journal to "blablabla available - CLOSED". It is a bit shady that she felt the need to delete the journal as opposed to editing the title to indicate the slots were filled..
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socks_the_fox
Sep. 26th, 2013 03:11 pm (UTC)
I talked to Falvie last night, and among other things she is planning on paying everyone who wants a refund back. I am hoping that we can rough out a plan for doing that tonight or tomorrow. My list is not organized by age (one of the things I plan on fixing in my new system), so the order is going to be rather haphazard, and I'm not looking forward to going through all of the pre-"purge" journals to track down who is owed what, but we won't let anybody be forgotten about.
sableantelope
Sep. 26th, 2013 03:34 pm (UTC)
Any comment or explination of WHY she decided to take two more expensive commissions today when there is still such a backlog? That really, really looks bad. :/

Sorting by age is going to be a great way to get the refunds to the people hurting the longest. That's great!
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yuki_fox_demon
Sep. 26th, 2013 09:10 pm (UTC)
I'm very glad to see you got this posted! I've been following those journals myself and I am completely baffled at the way she's been doing things. It doesn't really do much good to have someone help you manage your commission list if they can't get in contact with you. I just can't believe she said she was sure her paid commissioners would understand about the unpaid-commissioners-pay-and-get-bumped journal.
socks_the_fox
Sep. 27th, 2013 01:03 am (UTC)
Here's a statement of where things are at, to the best of my knowledge.

I have 11 pieces marked as completed. This is not counting ones finished before I could add them to the list.

In the past few days, two of the pieces delivered were adoptables, one from just a few weeks ago and one that's been waited on for a while now.

Another piece was SorrowfulWoe's speedpaint (at this time, her latest submission), which was (IIRC) from last December.

She has also posted one of the two scene commissions (second latest), and is working on the other.

I believe the commission for Alivia was another backlogged one, but need to confirm it with the commissioner before marking it off the list.

In my (admittedly incomplete, as I still have a lot of people to follow up with, as well as going through all the pre-purge journals) list I have 11 that are done, and either awaiting payment or need to be sent (which I am getting on her about, as many of them are old).

I have 7 that are marked as in progress, though I don't know how far along they are.

I have 26 marked as paid but not started. I'm sure there will be more added to the list as I follow up with more commissioners. The majority right now are sketches.

I have 10 marked as unpaid and not started. Again, this will grow as I continue to follow up with commissioners.

According to Falvie, she has issued LakotaWolf a refund. I had to help her figure out how to issue it, as she had to do it through the Dispute Resolution Center which she hadn't had to deal with before.
kilometers
Sep. 27th, 2013 07:45 am (UTC)
"I have 26 marked as paid but not started. I'm sure there will be more added to the list as I follow up with more commissioners. The majority right now are sketches."

She has 26 paid commissions waiting plus more that aren't accounted for yet? Yikes! I don't see how she could be doing well with her backlog in that short period of a time unless she managed to complete over 20 or so sketches in the last day or two.

She really should stop taking any new commissions until she knocks that number down by pumping out finished art for the customers that already paid for it. FA commissioners aren't interest free bank loans.
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